4/10 Poor
Mary
5 Sep 2023
Liked: Cleanliness, amenities, property conditions & facilities
Getting access to the apartment was a huge issue. When I rented it, they said I would get my access code and the apartment number a week before arriving. I started asking for it by email about that time, finally got one response that they would send my access code 24 hours in advance. I finally got it less than 24 hours in advance, barely before I left home in the U.S. Then upon arrival the access code did not work. Thanks to Expedia whom I contacted earlier, there was an alternate check-in point I could go to. I went there and they gave me a new access code which also didn't work on the outer door. That evening, I could only get into the apartment when another residence was leaving, in fact two residents because of the outer door and an inner door. At least at my own unit the original code did work. The company had provided a telephone number both by email and at the outside door , with the telephone number that they never answered , although I tried repeatedly . By email I finally got a code that worked on my second day there. The apartment itself was very nice, with upgraded kitchen and bathrooms. But I will never ever rent an apartment without a front desk again.
Mary
Stayed 3 nights in Sep 2023