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El Sueño Hotel & Spa

4.0 star property
4-star adults-only hotel near Zócalo de Puebla

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Photo gallery for El Sueño Hotel & Spa

Indoor pool
2 restaurants, breakfast, lunch, dinner served; international cuisine
Reception
Exterior
Standard Room, 2 Double Beds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
9 Oriente No. 12 Centro Histórico, Puebla, PUE, 72500
  • Place, Zócalo de Puebla
    ‪2 min walk‬
  • Place, Puebla Cathedral
    ‪2 min walk‬
  • Place, Los Sapos Bazaar
    ‪3 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(4 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Master Suite

Master Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Plus

Standard Plus

Standard Plus

9.4 out of 10
Exceptional
(10 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Puebla

City center retreat .With a stay at this Puebla Historic Center hotel, you'll be steps from Amparo Museum and Palafoxiana Library. Profetica and Zócalo de Puebla are also within half a mile (1 km).

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.2 km
  • Puebla Cathedral - 2 min walk - 0.2 km
  • Palafoxiana Library - 2 min walk - 0.2 km
  • Los Sapos Bazaar - 3 min walk - 0.3 km
  • Puebla Convention Center - 10 min walk - 0.9 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 8 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪El Mural de los Poblanos - ‬3 min walk
  • ‪Licorería San Pedrito - ‬1 min walk
  • ‪Zaranda Café - ‬3 min walk
  • ‪Augurio - ‬1 min walk
  • ‪El Guero Marinero - ‬2 min walk

About this property

El Sueño Hotel & Spa

4-star adults-only hotel near Zócalo de Puebla
El Sueño Hotel & Spa offers its guests a full-service spa and an indoor pool. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A rooftop terrace, spa services, and a library are also featured at the business-friendly El Sueño Hotel & Spa. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Free self parking and valet parking are available.

  • 1 building
  • 20 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Built in 2002
  • Deli
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Newspapers in lobby (free)
  • Bar or lounge
  • 1 conference room
El Sueño Hotel & Spa offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. LCD televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is offered daily and irons/ironing boards can be requested.

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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  • Spa
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 350 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Full-service spa
  • Indoor pool
  • Library

Accessibility

  • No elevator

Room amenities

Entertainment

  • LCD TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 700
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: MXN 700

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per pet, per night
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 1000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 350 per person
  • Airport shuttle fee: MXN 480 per vehicle
  • Pet fee: MXN 350 per pet, per night
  • Early check-in fee: MXN 700 (subject to availability)
  • Late check-out fee: MXN 700 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

El Sueno Hotel
El Sueño Hotel
El Sueño Hotel Puebla
El Sueño Puebla
El Sueño Hotel & Spa Hotel
El Sueño Hotel & Spa Puebla
El Sueño Hotel & Spa Hotel Puebla

El Sueño Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 282 out of 427 reviews
Rating 8 - Good. 90 out of 427 reviews
Rating 6 - Okay. 31 out of 427 reviews
Rating 4 - Poor. 12 out of 427 reviews
Rating 2 - Terrible. 12 out of 427 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Ireri, laredo

Liked: Cleanliness, amenities, property conditions & facilities
Si el personal muy amable
Stayed 3 nights in Nov 2025

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities
Great stay
Stayed 5 nights in Nov 2025

8/10 Good

Farah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfectly reasonable and our room (junior suite) was on the roof so was quiet for most of the stay. The stairs to the room were unlit and we couldn’t find the switch. We asked the staff on the first night to switch it on but it wasn’t switched on on the second night, so not ideal. We had to ask for our free drink and when it was given we weren’t allowed - it seemed - to drink it at the bar but instead had to have it in our room. The room itself was spacious and clean, with very good access to the local sights.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here, came for a wedding. Staff was warm, friendly, and very helpful. The architecture of the building was beautiful and Unique. The zocalo is a beautiful area and we were lucky enough to be there when they had decorated for dia de los muertas. We had a wonderful stay overall!
Stayed 2 nights in Oct 2025

10/10 Excellent

Andres, Rockford

Stayed 4 nights in Oct 2025

10/10 Excellent

Francisco Mendez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as i expected
Stayed 4 nights in Oct 2025

8/10 Good

Emilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Heber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, quiet, clean boutique hotel very close to Zócalo de Puebla. Always my “go-to” stay whenever in Puebla
Stayed 1 night in Sep 2025

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible stay! The attend to detail and wonderfully friendly staff made my trip one to remember
Stayed 3 nights in Sep 2025

10/10 Excellent

Barry

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, close to the main attraction, the staff was very friendly.
Stayed 1 night in Aug 2025

10/10 Excellent

Ruben

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Alicia

Stayed 1 night in Jun 2025

8/10 Good

MARTHA

Travelled with family
Liked: Cleanliness
ok
Stayed 1 night in May 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar increíble, muy bien el restaurante y la atención con el capitán Carlos inmejorable, todo de maravilla.
Stayed 1 night in May 2025

4/10 Poor

David

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Luis, Pharr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great atmosphere

Very smooth checkin and checkout; helpful front desk and staff. Very clean and comfortable.
Stayed 1 night in Jan 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

Great place!
Stayed 1 night in Dec 2024

10/10 Excellent

Karin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Jessenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the property, staff were friendly and welcoming. The rooms were nicely kept, and very beautiful. Great suggestions from staff as far as food recommendations. Will stay in this hotel next time I’m in Puebla
Stayed 2 nights in Sep 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay in Puebla & Cholula

Great service and charming hotel in the heart of the historic center.
Stayed 3 nights in Sep 2024