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Hotel Casa Real

3.5 star property
3.5-star hotel near Great Pyramid of Cholula

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Photo gallery for Hotel Casa Real

Royal Double Room
Comfort Double Room Single Use, 1 King Bed | Courtyard view
Signature Room
Bar (on property)
Royal Double Room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
603 Calle 14 Ote Santiago Xicotenco, San Andrés Cholula, Pue., 72810
  • University of the Americas Puebla
    ‪1 min walk‬
  • Great Pyramid of Cholula
    ‪17 min walk‬
  • Angelopolis Commercial Center
    ‪8 min drive‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪19 min drive‬

Room options

View all photos for Royal Double Room

Royal Double Room

Royal Double Room

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Double Room Single Use, 1 King Bed

Comfort Double Room Single Use, 1 King Bed

Comfort Double Room Single Use, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Room

1 bedroom, premium bedding, down comforters, minibar

Basic Room

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 2 Double Beds, Balcony

Classic Double Room, 2 Double Beds, Balcony

Classic Double Room, 2 Double Beds, Balcony

  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Room

Signature Room

Signature Room

  • 1 bedroom
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

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About the area

San Andrés Cholula

City center stay.Your stay at this Cholula hotel places you within 3 miles (5 km) of Great Pyramid of Cholula and Explanada Shopping Center. Angelopolis Commercial Center and Metropolitan Auditorium are also within 6 miles (10 km).

What's nearby

  • University of the Americas Puebla - 1 min walk - 0.0 km
  • Great Pyramid of Cholula - 17 min walk - 1.5 km
  • Explanada Shopping Center - 4 min drive - 3.4 km
  • Metropolitan Auditorium - 8 min drive - 7.5 km
  • Angelopolis Commercial Center - 8 min drive - 7.9 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 23 min drive
  • Puebla Intl. Airport (PBC) - 31 min drive

Restaurants

  • ‪Bear Pong - ‬1 min walk
  • ‪Hamburguesa Real - ‬1 min walk
  • ‪La Sagrada Pulquería Alternativa - ‬1 min walk
  • ‪Voodoo Mamma - ‬1 min walk
  • ‪Suave Remedio - ‬1 min walk

About this property

Hotel Casa Real

3.5-star hotel near Great Pyramid of Cholula
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Hotel Casa Real also features multilingual staff, a garden, and concierge services.

This 3.5-star San Andrés Cholula hotel is smoke free.

  • 32 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Garden
  • Fireplace in lobby
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Casa Real offers 32 accommodations with minibars and complimentary bottled water. Accommodations are furnished with desks and desk chairs. Beds feature down comforters and premium bedding. This San Andrés Cholula hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Weekday continental breakfast available 8:00 AM to 1:00 PM for a fee: MXN 190 for adults and MXN 120 for children
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee of MXN 250

Things to do

  • Bicycle storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (43 inches high)
  • Lever door handles
  • Smooth flooring in room
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

  • Pets: MXN 250 per pet, per night, plus a deposit of MXN 250 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 190 for adults and MXN 120 for children
  • Pet deposit: MXN 250 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Hosted evening meal: MXN 250

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes outdoor lighting in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Property Registration Number 32

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Casa Real Hotel
Hotel Casa Real San Andrés Cholula
Hotel Casa Real Hotel San Andrés Cholula

Hotel Casa Real Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 88 out of 141 reviews
Rating 8 - Good. 38 out of 141 reviews
Rating 6 - Okay. 7 out of 141 reviews
Rating 4 - Poor. 2 out of 141 reviews
Rating 2 - Terrible. 6 out of 141 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ivan

Very noise, the walls are paper thin you can hear everything. The room I stayed in faced the dinning hall so it was very noisy and you could hear everyone checking in and walking in and out. They were doing renovations on top of that. I had to check out that very same day.
Stayed 1 night in Oct 2024

6/10 Okay

Rosalba

Travelled with family
I was average Cleanliness
Stayed 8 nights in Aug 2024

10/10 Excellent

HECTOR

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente value, nice place, very nice with pets. Nothing bad to say at all
Stayed 1 night in Jul 2024

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice and cozy, the room was great! But the only thing I didn't like was that the room service ended too early.
Stayed 1 night in Jul 2024

10/10 Excellent

Infusion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing you it did not have air conditioning but the weather was good so this was not an issue.
Stayed 1 night in Jul 2024

10/10 Excellent

Manishi

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
It was excellent but no fans or air-conditioning.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lesly

Stayed 1 night in Dec 2023

8/10 Good

Max

Stayed 1 night in Dec 2023

8/10 Good

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

I enjoyed this stay very much
Stayed 3 nights in Oct 2023

2/10 Terrible

Daniel, West Valley City

Travelled with family
This was the worst night of my life, we got a room thay was not cleaned after the last people used it. We had to wait til the cleaned and glad we did because they were literally just making the bed instead of changinf the sheets, there is no air conditioning. The street is extremely noisy, music does not stop until 4 a.m. its like music on top of music, our room just shook and vibrated most of the night, horrible experience. Never again!
Stayed 1 night in Sep 2023

8/10 Good

Elizabeth

Stayed 1 night in Aug 2023

10/10 Excellent

CLAUDIA

Business traveller
Liked: Cleanliness, staff & service
The time that it takes register in th platform
Stayed 3 nights in Jun 2023

10/10 Excellent

Justo Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación, bello, accesible, seguro y muy buen trato.
Stayed 1 night in May 2025

8/10 Good

Irasema

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Jose Ascencion

Stayed 2 nights in Apr 2025

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar agradable
Stayed 1 night in May 2025

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Bien.
Stayed 2 nights in Apr 2025

10/10 Excellent

JONATHAN

Stayed 1 night in Apr 2025

10/10 Excellent

GUILLERMO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Irasema

Stayed 1 night in Mar 2025

10/10 Excellent

jesus

Stayed 2 nights in Mar 2025

10/10 Excellent

Sergio Apodaca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito hotel estilo colonial. El buffet de desayuno estaba delicioso
Stayed 1 night in Feb 2025

10/10 Excellent

Sergio Apodaca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Invité a mi mamá a quedarse aquí. Salió muy contenta, alabando la comida, la habitación y lo bonito de la decoracion
Stayed 2 nights in Feb 2025

10/10 Excellent

Jerry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recien remodelada, facil de ubicar, la zona de cholula te permite realizar caminatas hasta los atractivos del Pueblo Mágico
Stayed 2 nights in Mar 2025

2/10 Terrible

Eduardo Garay

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos contacto una persona a media noche y 9 am para decirnos que alguien que había reservado en expedía estaba relacionado con un robo. Las únicas personas que tenían mis números era la recepción del hotel y expedía. Turismos que salir corriendo por las amenazas de las personas.
Stayed 1 night in Mar 2025