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Caracol Plaza

3.5 star property
3.5-star beach hotel near Principal Beach

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Photo gallery for Caracol Plaza

Living area
Point of interest
Breakfast, lunch, dinner served; international cuisine
Living area
Standard Room, 2 Double Beds, Ocean View | Beach/ocean view

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • 24/7 front desk
  • Room service
  • Parking included

Explore the area

View in a map
Calle Septima Oriente, esq. 1a Sur, Sector Reforma, Puerto Escondido, OAX, 71980
  • Place, Commercial Walkway
    ‪2 min walk‬
  • Place, Zicatela Beach
    ‪3 min walk‬
  • Place, Principal Beach
    ‪3 min walk‬
  • Airport, Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.)
    ‪8 min drive‬

Room options

View all photos for Double Room Standard with Sea View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room Standard with Sea View

8.0 out of 10
Very good
(1 review)
  • Sleeps 4

View all photos for Double Room Standard with Street View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room Standard with Street View

  • Sleeps 4

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

7.2 out of 10
Good
(39 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds, Ocean View

7.8 out of 10
Good
(8 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

About the area

Puerto Escondido

Reforma stay.Within a 10-minute walk of this Reforma hotel, you'll find Commercial Walkway and Principal Beach. Also, Zicatela Beach is within half a mile (1 km) and Marinero Beach is within 2 miles (3 km).

What's nearby

  • Commercial Walkway - 2 min walk - 0.2 km
  • Zicatela Beach - 3 min walk - 0.3 km
  • Principal Beach - 3 min walk - 0.3 km
  • Marinero Beach - 10 min walk - 0.9 km
  • Puerto Angelito Beach - 18 min walk - 1.4 km

Getting around

  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.) - 9 min drive

Restaurants

  • ‪La Galeria - ‬8 min walk
  • ‪Benditos Da Michele - ‬6 min walk
  • ‪Tacos Y Tacos - ‬7 min walk
  • ‪Restaurant Junto al mar - ‬9 min walk
  • ‪Tlayudas "El Azador - ‬9 min walk

About this property

Caracol Plaza

3.5-star beach hotel near Principal Beach
Caracol Plaza offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 3767 square feet (350 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Caracol Plaza. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Puerto Escondido hotel.

  • 192 guestrooms or units
  • 3767 sq ft of conference space
  • 350 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Caracol Plaza offers 192 accommodations with complimentary bottled water and hair dryers. Rooms open to balconies. Business-friendly amenities include desks and safes. Bathrooms include showers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

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  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 355 reviews
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Property amenities

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to noon for a fee: MXN 150 to 250 for adults and MXN 150 to 250 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Caracol Plaza

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 150 to 250.00 for adults, and MXN 150.00 to 250.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Pool access available from 8 AM to 9 PM.
  • Pets and service animals are not allowed on site.

Property is also known as

Caracol Plaza
Caracol Plaza Hotel & Resort
Caracol Plaza Hotel & Resort Puerto Escondido
Caracol Plaza Puerto Escondido
Hotel Caracol Plaza Resort Puerto Escondido
Hotel Caracol Plaza Resort
Caracol Plaza Hotel Puerto Escondido
Caracol Plaza Hotel
Caracol Plaza Hotel Resort
Caracol Plaza Hotel
Caracol Plaza Puerto Escondido
Caracol Plaza Hotel Puerto Escondido

Reviews

Caracol Plaza Reviews

7.6

Good

7.6/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 176 out of 518 reviews
Rating 8 - Good. 156 out of 518 reviews
Rating 6 - Okay. 106 out of 518 reviews
Rating 4 - Poor. 43 out of 518 reviews
Rating 2 - Terrible. 37 out of 518 reviews

Reviews

6/10 Okay

Eduardo

Travelled with family
Disliked: Property conditions & facilities
I really was disappointed with this property. Pictures looks great on the expedia website but it's something way different when you there. Pool looks unkept and dirty, same as all the tables and chairs, seems that they have a lot deffer maintenance. Not recommend to anyone at all.
Stayed 2 nights in Aug 2025

6/10 Okay

Victoria

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Super basic. Expensive. Need updating. Nickel and dimed for everything. Def won’t ever return.
Stayed 7 nights in Aug 2025

8/10 Good

Oscar

Stayed 2 nights in Aug 2025

10/10 Excellent

Hector J

Liked: Cleanliness, amenities, property conditions & facilities
Muy bonito lugar, todos muy amigables, nos gusto mucho el lugar, y la locacion
Stayed 8 nights in Jun 2025

8/10 Good

Fabiola

Travelled with family
Liked: Cleanliness, amenities
Service was good. Rooms were decent. Really nice place to stay at close to the beach.
Stayed 2 nights in May 2025

6/10 Okay

Juan

Travelled with group
Liked: Staff & service
Had a nice pool , rooms are old , no phone on the rooms for customer service front desk, overall for a quick stay is ok.
Stayed 1 night in Jun 2025

10/10 Excellent

Angeles

Stayed 1 night in May 2025

8/10 Good

David Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Maria A.

Travelled with family
Liked: Amenities, property conditions & facilities
Good and nice
Stayed 1 night in Apr 2025

10/10 Excellent

Ruben

Stayed 3 nights in Apr 2025

8/10 Good

Hilarino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

4/10 Poor

Jose luis

Liked: Property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and in the middle of town
Stayed 3 nights in Mar 2025

4/10 Poor

Ruth, Riverside

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property has poor customer service. Hot water was intermittent. Shower drain was clogged. Issues reported were not resolved.
Stayed 2 nights in Mar 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

The hotel was handy to the adoquin and close to a place where I had a meeting scheduled. The pool water was clean (not cloudy) but there was a lot of debris floating in it, ie, palapa grass pieces and a cigarette butt. The tv only had 3 Sky TV channels.
Stayed 1 night in Mar 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Quedé fascinada con los servicios
Stayed 5 nights in Feb 2025

2/10 Terrible

Lizeth

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Worse hotel I’ve stayed in. Terrible customer service. Only got two towels, for three of us. We needed more toilet paper on our third day, I asked the receptionist if they could give us more, he was very rude and said we could only get one in a day. Which they didn’t refill. Terrible place.
Stayed 1 night in Feb 2025

10/10 Excellent

Sintique

Stayed 4 nights in Dec 2024

6/10 Okay

Rodrigo

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
La propiedad ya es algo vieja y es difícil acceder caminando
Stayed 1 night in Jan 2025

6/10 Okay

Victor

La falta de wi fi en la habtación representa una severa incomodidad porque no se puede trabajar.
Stayed 2 nights in Jan 2025

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

RAMON

Liked: Cleanliness, staff & service
There was no refrigerator in the room. There was also bad conditioning.. didn’t work. Food service should be 24/7 not 8am-10pm
Stayed 5 nights in Dec 2024

6/10 Okay

Adeline

Stayed 2 nights in Dec 2024

6/10 Okay

Vernon

Travelled with family
Disliked: Staff & service
Tv never worked. Staff said they would work on it but nothing ever done and they didn’t communicate with us after we alerted the staff about it. Disappointing.
Stayed 1 night in Nov 2024

2/10 Terrible

Paulina

Disliked: Cleanliness, staff & service, property conditions & facilities
Un hotel que ya se le ven los años, el cuarto olía a cigarro, el baño estaba un poco sucio.
Stayed 1 night in Nov 2024