2/10 Terrible
Oscar and Danielle H.
Jun 29, 2025
Disliked: Cleanliness
Hostile communications from owner
Pros: Beautiful sandy beaches, quiet areaCons: Hostile communications from owner, dirty sheets.Unfortunately two beds were dirty (stains, crumbs and pet hair) which necessitated changing the sheets. I messaged the owner in the morning to advise re: the beds, but did not hear back for several hours. Later that afternoon the owner (Kim) left an angry voicemail accusing us of "false accusations" and that her husband and security were on their way and they could evict us. Owner (Barney) and security arrived, Barney was very agitated, stating that we were lying about the beds being dirty. I offered to show him photos and he refused. Seeing that the situation was escalating, we advised him we were simply trying to let them know that we had to change the sheets and this seemed like a huge misunderstanding, which de-escalated the situation. The owners response was hostile and unnecessary. The owners have several rules in place (e.g. how often to flush the toilet) and we were merely trying to let them know that we had to change the sheets. A suitable response would have been, "sorry that happened, thank you for letting us know." I have stayed in Las Conchas with other owners without issue and I was very disappointed to have to deal with this level of unprofessionalism and hostility. See photos below so you know what to expect when you communicate with the owner. Further, we were told check in was 3 PM by owner, VRBO app stated 2 PM.
Oscar and Danielle H.
Stayed 4 nights in Jun 2025
