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Emotions by Hodelpa Puerto Plata

4.5 star property
4.5-star beachfront property near Playa Dorada

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Photo gallery for Emotions by Hodelpa Puerto Plata

Private beach, white sand, sun loungers, beach umbrellas
In-room safe, desk, blackout drapes, iron/ironing board
Outdoor pool, pool umbrellas
View from property
Breakfast, lunch, dinner served; international cuisine

Reviews

5.2 out of 10

Popular amenities

  • Parking available
  • Bar
  • All-inclusive
  • Pool
  • Room service
  • On private beach

Explore the area

Map
Playa Dorada, Puerto Plata, Puerto Plata, 57000
  • Playa Dorada Golf Course
    ‪7 min walk‬
  • Playa Dorada
    ‪1 min drive‬
  • Embassy of the United States Dominican Republic
    ‪8 min drive‬
  • Puerto Plata (POP-Gregorio Luperon Intl.)
    ‪18 min drive‬

Room options

View all photos for Superior Room

Superior Room

Superior Room

  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Standard Suite, 1 Bedroom

Standard Suite, 1 Bedroom

Standard Suite, 1 Bedroom

  • 49 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

About the area

Puerto Plata

On the beach.Within a 15-minute walk of this Playa Dorada property, you'll find Playa Dorada and Playa Dorada Golf Course. Mount Isabel de Torres and Fun City are also within 3 miles (5 km).

What's nearby

  • Playa Dorada Golf Course - 7 min walk - 0.6 km
  • Playa Dorada - 1 min drive - 0.7 km
  • Malecón De Puerto Plata - 8 min drive - 6.8 km
  • Embassy of the United States Dominican Republic - 8 min drive - 7.1 km
  • Fort San Felipe - 9 min drive - 7.8 km

Getting around

  • Gregorio Luperon Intl. Airport (POP) - 23 min drive

Restaurants

  • ‪El Mercado Restaurant - ‬3 min drive
  • ‪Sakura Restaurante Japonés - ‬3 min drive
  • ‪Iberostar Costa Dorada Lobby Bar - ‬3 min drive
  • ‪Gran Ventana Beach Bar - ‬8 min walk
  • ‪MAURO’S - ‬4 min drive

About this property

Emotions by Hodelpa Puerto Plata

4.5-star beachfront property near Playa Dorada
Emotions by Hodelpa Puerto Plata is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Emotions by Hodelpa Puerto Plata like an outdoor pool and a 24-hour fitness center.

Free breakfast is served daily, and guests can also enjoy a free manager's reception. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a steam room, a garden, and a terrace. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Plata property.

  • 470 guestrooms or units
  • 4 levels
  • 5 buildings
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Manager's reception (free)
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
Emotions by Hodelpa Puerto Plata offers 470 accommodations with safes and complimentary bottled water. Rooms open to balconies. Cable television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Puerto Plata property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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  • Breakfast included
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Property amenities

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle available
  • Casino shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 9:30 AM
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Free manager's reception

Things to do

  • 24-hour gym
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Casino
  • Children's club
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Horseback riding/rentals
  • Kayaking
  • Mini golf
  • Mountain biking
  • Nightclub
  • Outdoor pool
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Steam room
  • Tennis
  • Water skiing
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Emotions by Hodelpa Puerto Plata

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

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Emotions by Hodelpa Puerto Plata Reviews

Reviews

5.2
Rating 10 - Excellent. 22 out of 250 reviews
Rating 8 - Good. 48 out of 250 reviews
Rating 6 - Okay. 55 out of 250 reviews
Rating 4 - Poor. 55 out of 250 reviews
Rating 2 - Terrible. 70 out of 250 reviews

6.2/10

Cleanliness

6.4/10

Staff & service

5.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Ed, T.O.

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Never going back

Horrible food selection. Horrible drink selection. Just a horrible experience. Staff tried hard to make things better, but overall it was not a good experience... Food and drinks get a 2 out of 10...

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
When he arrived he did not appear booking, expedia said they had not sent and handed me the room at 6:00 pm. When you reach the room they were cleaning up and let me in 15 minutes late

4/10 Poor

yendra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a nice hotel. It is nothing like the advirtisement. Rooms are dirty, food is terrible, there is no entertaiment, and the staff was unpleasant.

4/10 Poor

Basem, Bonao dr.

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
It's a shame such a nice resort but the pool was filthy the food was no good. It seems no one cares, most of the employees are new and they have no idea how to handle the complaints

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

My worst hotel experience - ever!

Called ahead twice to enquire about early check-in. Was told I would have to pay which I did on checking in around 1.15 pm but after having paid was told I could not go to my room until 3 pm. Had to insist on getting my room which some supervisor allowed in the end (after much fuss). This incident was very disturbing. Also, hotel advertises free wireless internet but does not say it's ONLY AVAILABLE IN THE LOBBY and NOT in your room. Absolutely ridiculous and dishonest advertising. Ask hotel to call a taxi and was told it would be there in 5 minutes as it was somewhere nearby. Taxi took about half an hour which caused me to be late for a wedding I was attending. Generally, the staff is dishonest and discourteous. I have travelled the world and this is by far the WORST experience I have ever had.

2/10 Terrible

Cesar, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

waste of money

Hotel is in very bad shape, should be closed until new management takes over. Pool was dirty, lack of maintenance. Food was very limited. Birds on top of food.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Worse place in Puerto Plata

Air condition was broken two nites out of three I do not recommend this place at all

2/10 Terrible

Dina, G

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nightmare experience.

This place keeps changing its name because of how terrible it is. I picked it on a pinch but looking back I would pay anything to not stay there. I had a dead bird in the room when I walked in, no ac on a 90 degree weather, horrible check in, and the filthy pool and sheets horrible.

2/10 Terrible

cait , canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel was disgusting!

Ac did not work, they were suppose to fix it and never did. Front desk staff was very rude. Bartenders were okay but were trying to be stingy with the "FREE alcohol"! The rooms were disgusting, looked like a motel. The pools I would not even go in because it was all children in there probably peeing. The beach was okay, but there were sand fleas and ants crawling all over us. The food was mediocre. Just not a place I would recommend to anyone, which is why the resort was 95% locals and maybe I saw 5 tourists from outside of Dominican Republic. All in all, experience was not a fun one. I would say it was memorable though because of how disgusting it was overall. DO NOT WASTE YOUR MONEY PEOPLE!!!!

6/10 Okay

sully, g

Nice hotel

the hotel was fun, the food ok but needs improvement and variety. the beach is beautiful. the bar service was excellent and we must give credit to roberto for its excellent customer service

4/10 Poor

Yuderky

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Violet, NY

You get what you pay for

This resort did not offer any comfort or worthy entertainment. At check-in they didn't have my reservation. I waited close to an hour for them to contact Expedia and resolve the issue. The food drinks are not even worth mentioning.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible tha room

The atention for the personal of animation is excelent, but the room no is clear, all is old.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel is out dated

The hotel is out dated and in poor disrepair.The room conditions are horrible,unclean,and the service is terrible.The food leaves much to be desired and also unclean there was a fly in the soup casserole and the bar needs everything!This hotel should should not be in operation!!

4/10 Poor

Kenneth, New York City

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

My worst vacation iexperience n Playa Dorada

This resort has seen it's day. It needs a total renovation. The food was horrible and the selection was limited. The deserts were nothing special at all. The room was dismal. The bedding was hard and the room smelled of urine. I wouldn't house prisoners in this location. We all got very sick from the food. There was hardly any shows or interactive entertainment. I couldn't wait to leave.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
We loved the stayed, good food everybody was very nice and pleasant...

2/10 Terrible

Ernesto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Maritza, New York

Disliked: Cleanliness, staff & service, property conditions & facilities

the worst

Terrible service.

4/10 Poor

Diego, Brooklyn ny

Disliked: Cleanliness, property conditions & facilities, room comfort

Horrible

The only good things were the pool and some of the waiters

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience

I hope that no one has to experience thi s DUMP nothing worked in the room tv have no sound, no telephone line, no lights in the night table and the bathroom look like a pig place no hygiene, this hotel is not a 3 stat, is should be rated 0)

4/10 Poor

Terri Flora, Owen Sound, Ontario

Disliked: Property conditions & facilities

Really Disappointed!

The resort is really rundown and in spite of the great service staff was a really disappointing experience. The balcony door was permanently stuck closed. Didn't try the air conditioner but the room was clean and the bed fairly comfortable. The food was adequate, not much choice and the birds were everywhere walking ON the food trays, all over the tables, which were not wiped or cleaned even from day to day, the same dirt and smeared bird droppings. Not much selection of food although the wait staff was wonderful, of course looking for tips, which they say aren't allowed BUT if you want good service??? The beach was nice, too many people and too much 'saving' of lounge chairs, sometimes for the entire day, so there was limited space to sit and relax. We were there on Sunday and Monday to visit our family that came down for the week from Canada and there was NO SHOW, NO ENTERTAINMENT, unless you call some drunks on the stage with the 'entertainment' crew, doing karaoke, entertainment. I DON"T> Drinks were plentiful but really watered down and NO Disco, which wasn't a bad thing for us as our room was really close, but what IF we had wanted to go out and dance and socialize. NOPE!! All in all this was a really costly and disappointing experience and my husband and I along with my Canadian family would NEVER consider returning here.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

needs a lot of love

The room size was okay, but the room was seriously outdated. The food was not that great--but the beach was beautiful and close by. The service was okay unless you needed something-like the remote to your t.v. an iron (did not provide ironing board), or towels. Of course the staff provided these items-but we had to walk up and down three flights of stairs a few times. For the most part the staff was friendly, but their English was as about as good as my Spanish so that created a bit of a barrier. Hotel is severely outdated. I would rate it a 3.

2/10 Terrible

B, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Hotel Ever

We asked to change rooms when we arrived since the one they gave us had a bad odor and was very old and out dated. Our second room had a broken bed and we had to wait until the next day to have it changed. We did ask for an updated room but were told that the resort was full. There was only 100-175 people at the resort and the resort has 418 rooms. The food was the worst I have ever had. It was cold and what wasn't used at lunch was put into a salad for supper. We did not know what half of the food was. I had a bite of beef one night and it smelled of feces. We never ate beef again. Breakfast was the same food for 7 days, never having bacon, only dried out buns and bread, something that looked like spam and potatoes. The only juice as orange juice which was a powder that was very diluted. When we expressed our concerns to the staff they did not care. This was the worst place we have ever stayed at and would not recommend it to anyone. The pool was soo murky you couldn't see the bottom. The grounds were unkept. We were told by some local people that the resort did not even pay their staff's wages.

6/10 Okay

F, Staten Island NY

Liked: Cleanliness, staff & service

Better than expected!

of course, there are thing that can be improved like the WIFI just because the Kids complained about it all the time. As for me and my wife, it was just what we need it. Beach, Good Food and a very safe area.

2/10 Terrible

Aya

Liked: Cleanliness, room comfort