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"There was no windsurfing or bicycles onsite. there were no minibars in the rooms. I had to switch rooms 3 times because of a/c issues. The food was ok ... " More

By a verified traveller on Sun 02 Jun 2019

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Hotel Description

3.5-star beachfront property near Kite Beach

On the beach

A stay at this Cabarete property places you within a 15-minute walk of Kite Beach.

All-inclusive

A full-service spa, 4 restaurants, and 2 spa tubs are all featured at this all-inclusive property. Enjoy a day at the beach surfing, or relax with sun loungers. Enjoy the outdoor pool and free perks like buffet breakfast and free self parking.

Free WiFi, LCD TVs

In addition to LCD TVs with satellite channels, the 314 guestrooms offer free WiFi and balconies or patios. Room service, coffee/tea makers, and free bottled water are also available.

Superior Garden - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Ocean View - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Garden - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Accessible Room Superior Garden View - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Suite Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

All Together Room

Bed Count 1 King Bed Maximum Occupancy 5 Max

Viva Wyndham Tangerine Resort - All Inclusive ratings based on 39 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Viva Wyndham Tangerine Resort - All Inclusive

Everyone (7) Couples (1)
4 out of 5

Posted by on 29 Aug. 2019

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Comment from Hotel Management

30 Aug. 2019 by denalipas

Dear customer, We really appreciate your review. We would be honored to welcome you back in a near future. Kind regards, General Manager Viva Wyndham Tangerine

3 out of 5
There was no windsurfing or bicycles onsite. there were no minibars in the rooms. I had to switch rooms 3 times because of a/c issues. The food was okay, and it is very noisy near the pool and bar

Posted by , from Orlando on 2 Jun. 2019

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Comment from Hotel Management

4 Jun. 2019 by denalipascual

Dear customer, Thank you for sharing your comments with us on your recent vacation. We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities. We apologize for any inconvenience that you might have experienced during your stay. Again thank you for choosing to stay with us. Kind regards, General Manager Viva Wyndham Tangerine

2 out of 5
Check-in went well enough, and we were escorted to our room. We walked in and immediately were disappointed. The room was institutional. White, no decor, nothing inviting. There is no mini fridge, no dressers to unpack, the bed is rock solid, blankets are not king size (on a King size bed) tiny decorative pillows, not even standard size, and all you can hear is a pipe running somewhere. We were told that locals aren’t allowed in the resort, but found out quickly that they are allowed on the beach, which means the second you step out there they are pushing their merchandise on you, usually a no thank you is enough but every single day they ask if today you’ll buy. I stayed mostly in the pool area because of it. Within the resort they push picture packages, excursions, etc on you, nonstop. On the last 2 days they had vendors in the resort so that to get to dinner you had to walk by them and have them beg you to look and buy. I understand it’s their livelihood but I just want to get to dinner. The food is nothing exciting. The most concerning thing is the temperature- everything is Luke warm. Hot food items are luke warm, cold items are luke warm. I didn’t eat any meat because of this. You can’t drink the water from the tap so you need bottled water, which you have to buy (only 1 complimentary bottle per day) and they yell at you for trying to refill them from the filtered dispenser in the main area.

Posted by on 1 Mar. 2019

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Comment from Hotel Management

1 Mar. 2019 by denalipascual

Dear customer, Your review will assist us in our commitment to improve in all aspects of our operations. We regret not having been able to fulfill your expectations. Thank you for the opportunity to serve you at our resort. Kind regards, General Manager Viva Wyndham Tangerine

2 out of 5
Regarding the Viva Wyndham Tangerine resort in Puerto Plata Dominican Republic. In conclusion, I would not come back there again. There are definitely good features, but overall not pleasant. The good features are the beach the activities on the beach, plenty of chairs and shade or sun. the pool the activities around the pool are all great. The rooms are not as presented on their website, they are much plainer and not decorated at all. There are few electrical outlets and no charging ports. The bathroom has no shelf space to put any of your toiletries. The toilet and the toilet paper holder are in conflict, when sitting on the toilet you can't unroll the toilet paper. The shower leaks water from the shower stall onto the bathroom floor and out the bathroom door. The air conditioning had a musty odor and was very loud. If you enjoy walking around a local shopping area, there is none. Get your shower early..during prime times our unit would run out of hot water. Very unusual dinner reservation requirements, must be made at the service desk between 9am-3pm for 2 of the 3 restaurants. The wait staff was very courteous and clean but not very accommodating. If you needed something for your room you had to ask several times for it. Our room did not come with a coffee pot, we ask for one and it was provided, it was in poor condition. We had to ask every day for more coffee and bottled water to make our coffee. With all this said we would not come back again.

Posted by on 26 Feb. 2019

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Comment from Hotel Management

28 Feb. 2019 by denalipascual

Dear customer, We appreciate the time you dedicated to write your remarks about your stay at Cabarete. Your review will assist us in our commitment to improve in all aspects of our operations. We regret not having been able to fulfill your expectations. Thank you for the opportunity to serve you at our resort. Kind regards, General Manager Viva Wyndham Tangerine

2 out of 5
Was unable to invite any outside guest to my room, no lobster meal served and shrimp was too small to enjoy. Felt like I was in a all-inclusive self-contained yard prison. had to rent another hotel in Sosua in order to enjoy company.

Posted by on 7 Dec. 2018

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Comment from Hotel Management

11 Dec. 2018 by denalipascual

Dear customer, Thank you for choosing our Resort as the destination for your recent vacations. We apologize for any inconvenience that you might have experienced. Please do not forget that we will be pleased to welcome you back at Viva Wyndham Tangerine Kind regards, General Manager Viva Wyndham Tangerine

3 out of 5

Not the Wyndham you expect

Pros: Staff super friendly and helpful. Beach onsite nice and convenient.
Cons: Open up free wi-fi during emergencies. No cheap way to contact Travelocity or Jet Blue prior to Hurricane Maria.
Location: Blue Lagoon excursion fun. Nothing nearby within walking distance. Went to neighborhood church on Sunday. Knowing Spanish critical if you go into town
This is not the USA version of Wyndham we expected. It was a timeshare resort that Wyndham bought 10 years ago. The resort is 30 or so years old. Maintenance was minimal. We arrived late and missed one day of our stay. The staff was phenomenal, but limited in what they could do to accommodate problems. One of the four rooms booked required a room change four times in six days due to being locked out of room, water leaking into room from shower (thankfully not the toilet), upgrade to oceanview room that was used for one day before moving inland for Hurricane Maria, then home. Ants were prevalent from vegetation nearby. Small blue crabs were cute and loved the same vegetation. Another room leaked shower water and moved into another room. Pictures on the website may have been in a newer building for owners.The majority were old, comfortable, and seemingly clean rooms nothing like the pictures. The beach was severely eroded by Hurricane Irma passing by - José and Maria, too. Still an enjoyable vacation largely in part due to staff, not surroundings. Unlock your phones for international reception and if you have a hotspot, great. 2G wi-fi free only in the lobby and for sale daily or weekly elsewhere in the resort. No computers available to check into flights or pre-purchase bag fees. Extra $5 per bag for Dominican Republic taxes if you don't do it online prior to leaving. We took $100 each in one-dollar bills for tips to staff which was greatly appreciated by all. Spanish helpful.

Posted by , from Winchester, VA on 29 Sep. 2017

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Comment from Hotel Management

18 Nov. 2017 by denalipascual

Dear customer, We appreciate the time you dedicated to write your remarks about your stay at Cabarete. Your review will assist us in our commitment to improve in all aspects of our operations. We regret not having been able to fulfill your expectations. Thank you for the opportunity to serve you at our resort. Kind regards, General Manager Viva Wyndham Tangerine

4 out of 5

Nice if inclusive participation is your game

Pros: Justin James live music. Only 1 night out of 7 sadly.
Cons: VIP Club pestering sucks!!!
Location: Don't ask Guest Services. If it's not one of their tours they know nothing
We tend to be more independent and not participatory. If you like group activities and hanging on property then this place is OK. If you like, Zumba, Aqua aerobics and loud poolside speakers playing Caribbean disco then this place is for you. If you want your own place with peace and quiet then it is not. Food was OK. Tip the bartenders a little for better glasses rather than the 8.5 oz. little plastic cups. I didn't like the constant pestering to attend the VIP Club (timeshare-like) presentation. We didn't attend! Typical beach vendors just outside the property but that's to be expected.

Posted by , from Park City, Utah on 23 Jun. 2017

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Comment from Hotel Management

28 Jun. 2017 by denalipascual

Dear customer, Thank you for choosing our Resort as the destination for your recent vacations. We appreciate your good comments about our services. We apologize for any inconvenience that you might have experienced. Please do not forget that we will be pleased to welcome you back at Viva Wyndham Tangerine Kind regards, General Manager Viva Wyndham Tangerine

4 out of 5

Ideally situated for kiteboarding

Pros: The proximity of the beach and the food
Cons: Wireless access
Location: A bit outside of the village. But right on the kiteboarding spot
Viva Tangerine is ideally situated for whom want to dedicate his vacation to kiteboarding as is right on the spot, the best location on the beach that is always windy that also makes the place cooler in summer. The food is excellent and healthy. My only reservation is that the wireless is not included and is quite expensive.

Posted by , from San Jose California on 28 Jun. 2016

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Comment from Hotel Management

23 Jul. 2016 by denalipascual

Dear Guest, We appreciate your valuable feedback about the stay you had at our property. It is really rewarding to read your positive comments and we are glad to know that your stay at Viva Wyndham Tangerine was enjoyable. Thank you for choosing our resort and for recommending us. Kind regards, General Manager Viva Wyndham Tangerine

3 out of 5

This was ok, I've been to better!

The picture of the room that on the website must be only on one side of the resort because that not the type of room I stay in. The food is ok & I had one issue getting the staff to replace a broken iron it took hours, but it was finally brought to me by the manager, his customers service was on point from start to end.

Posted by , from NY on 2 Nov. 2015

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1 out of 5

Pitiful

Was just going for a 2 day jaunt to the north coast.  Went here because relatives were going.  Food was awful, facilities were run down, nothing to do (especially with kids, but even without), service/staff was nearly non-existent.  There are so many better choices, and a lot are much cheaper.  Checkin/Checkout were also painful; front desk staff was especially rude at checkout.

Posted by , from St. Louis, MO on 18 Jul. 2013

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About the Viva Wyndham Tangerine Resort - All Inclusive

Location Carretera Sosua-cabarete, Cabarete, Puerto Plata 57000

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Kayaking included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Bicycling included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite clubs included
  • Airport transfers not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Onsite entertainment and activities included
  • Scuba lessons included
  • Tennis rackets included
  • Kids club included

Property Features

Viva Wyndham Tangerine Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Viva Wyndham Tangerine Resort - All Inclusive offers its guests a full-service spa, 2 spa tubs, an outdoor tennis court, and an outdoor pool. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A children's pool, a fitness center, and a sauna are also featured at the eco-friendly Viva Wyndham Tangerine Resort - All Inclusive. Self parking is free. This 3.5-star Cabarete property is smoke free.

  • 314 guestrooms or units
  • 3 levels
  • 4 dining venues
  • Buffet breakfast (free)
  • Karaoke
  • Bar by the pool
  • Bar or lounge
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Onsite shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Gregorio Luperon Intl. Airport (POP) (19.3 km / 12 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Viva Wyndham Tangerine Resort - All Inclusive offers 314 accommodations, which are accessible via exterior corridors and feature complimentary bottled water and coffee/tea makers. Rooms open to balconies or patios. LCD televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cabarete property provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony or patio
  • In-room dining
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

La Bahia - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Vela - This poolside restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Viva Mexico - This poolside restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Melt - This restaurant specializes in fusion cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Outdoor treatment areas
  • Massages on beach
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Viva Wyndham Tangerine Resort - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 48 between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it follows sanitization practices of Count on Us (Wyndham) guidelines.

  • No rollaway/extra beds available
  • No elevators
  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: USD 2.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tangerine Wyndham
  • Viva Tangerine Wyndham
  • Viva Wyndham Tangerine All Inclusive
  • Viva Wyndham Tangerine Cabarete
  • Viva Wyndham Tangerine Resort All Inclusive
  • Viva Wyndham Tangerine Resort All Inclusive Cabarete
  • Wyndham Tangerine
  • Wyndham Tangerine Resort
  • Wyndham Viva Tangerine
  • Viva Wyndham Tangerine
  • Viva Wyndham Tangerine All Inclusive Cabarete
  • Viva Wyndham Tangerine Inclus
  • Viva Wyndham Tangerine Resort - All Inclusive Cabarete

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.