4/10 Poor
Bobby
Travelled with family
Jul 17, 2025
Disliked: Cleanliness
Hotel staff did not do a good job with check-in experience. While we did arrive before check in time, we were still promised that I won’t be ready within an hour a lot of back-and-forth between front desk and valet, ultimately resulting in not checked in to room until hour after check-in time. No concierge service to greet us. No one explained the layout. No one explain the hotel room keys. No one explained where our room was located. because of this I would not be a repeat customer. Ultimately the staff reasoning was because they assumed we were part of a huge wedding party, which we explained to them at check-in we were not.
Bobby
Stayed 5 nights in Jul 2025
