Skip to main content
Beginning of main content
4.6 out of 5

"They offered to deliver my luggage to my room and I initially said no but they insisted so I let them take it. I didn’t get it delivered to my room fo ... " More

By a verified traveller on Tue 14 Aug 2018

Enter dates to see availability

Hotel Description

5-star beach resort near Playa de los Muertos

On bay

Your stay at this Conchas Chinas resort places you within 3 miles (5 km) of Playa de los Muertos and Malecon. Also, Conchas Chinas Beach is within half a mile (1 km) and Olas Altas Street is within 2 miles (3 km).

Luxury amenities

A full-service spa, 2 restaurants, and 3 outdoor pools are all featured at this smoke-free resort. Families will appreciate the free kid's club, onsite laundry facilities, and supervised childcare. Relax with a drink at one of the 2 poolside bars and enjoy free perks like valet parking and WiFi in public areas.

Luxe linens, free WiFi

In addition to free WiFi, the 165 guestrooms offer room service and premium bedding. Safes and phones are also available.

Deluxe Room Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$232* Per night/room 13 Nov. - 14 Nov.

Deluxe Oceanfront Non Refundable

Bed Count 1 King Bed Maximum Occupancy 4 Max

Three Bedroom Panoramic Suite

Bed Count 2 King Beds Maximum Occupancy 8 Max

Three Bedroom Oceanfront Suite

Bed Count 2 King Beds Maximum Occupancy 8 Max

Junior Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Upgrade Mousai Hotel Adults Only

Bed Count 1 King Bed Maximum Occupancy 2 Max

Garza Blanca Preserve Resort & Spa ratings based on 21 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Garza Blanca Preserve Resort & Spa

Everyone (14) Couples (3) Family (2)
5 out of 5
It was very quiet and relaxing. Private property no outsiders. The staff were all very nice and helpful. The view was spectacular!

Posted by , from Raymond, WA on 25 Jul. 2019

Was this review helpful to you?
Comment from Hotel Management

25 Jul. 2019 by Daniel López Tarragato

Dear Monica, Thank you for providing us the opportunity of hosting you at Garza Blanca Preserve, Resort & SPA and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Garza Blanca to have you back and offer you our sincere hospitality on your next visit. Kind regards, Daniel López Tarragato General Manager Garza Blanca Preserve, Resort & SPA

5 out of 5

Posted by on 15 Jun. 2019

Was this review helpful to you?
Comment from Hotel Management

17 Jun. 2019 by Daniel López Tarragato

Thank you for providing us the opportunity of hosting you at Garza Blanca Preserve, Resort & SPA and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Garza Blanca to have you back and offer you our sincere hospitality on your next visit. Kind regards, General Manager Garza Blanca Preserve, Resort & SPA

2 out of 5
I love the place... everything looks so beautiful. what I didn't like was the way their staff treated us. Unless I speak English they don't gives any service. It seems like they don't want to provide service if you look Mexican. I complained three times and their staff apologized for. also, their extra charges after we left the hotel eventhough it was all inclusive.

Posted by on 1 Jun. 2019

Was this review helpful to you?
Comment from Hotel Management

1 Jun. 2019 by Roger Schaaf

Dear Alex, I appreciate the time you took to share your experience with us. I am very sorry that your recent visit did not go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so we may serve you with the warmth and hospitality for which we are recognized. Kind regards, General Management Garza Blanca Preserve, Resort & SPA

4 out of 5

Posted by on 28 May 2019

Was this review helpful to you?
Comment from Hotel Management

28 May 2019 by Roger Schaaf

Thank you for providing us the opportunity of hosting you at Garza Blanca Preserve, Resort & SPA and for taking the time to share your experience with us. It will be an honor for Garza Blanca to have you back and offer you our sincere hospitality on your next visit. Kind regards, General Management Garza Blanca Preserve, Resort & SPA

5 out of 5
Elegant, classy resort... Responsive, highly service oriented staff.

Posted by on 25 May 2019

Was this review helpful to you?
Comment from Hotel Management

27 May 2019 by Roger Schaaf

Thank you for expressing your great satisfaction with Garza Blanca Preserve, Resort & SPA and for sharing the details of your stay with us. I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with our team. On behalf of our Garza Blanca team, we look forward to your next visit! Kind regards, General Management Garza Blanca Preserve, Resort & SPA

3 out of 5
I am the owner of a company which manufactures bed bug heat treatment equipment. I am also a current guest of the Garza Blanca hotel in Puerto Vallarta (in fact, I’m writing this in my new room). So I know about bed bugs, and I know where you can find them in Puerto Vallarta—at the Garza Blanca Hotel, room 4032-B to be specific. Now I know that any hotel can have bed bugs, but I also know that any good hotel will do anything within reason to accommodate a guest that finds them in a room at the hotel. Not the Garza Blanca. When I showed the photographic and video evidence to manager Cesar, he denied they had bed bugs at the hotel and refused to do anything other than change my location to another room. Upgrade my room for the remaining two nights of my stay?—nope! Cover my incidentals, which amounted to a princely 100 pesos ($5) at that point?—nope! How about at least buying my dinner that evening for my trouble and itchy bites?—nope! Although I would generally agree with more favorable reviews you will read for this hotel, if you happen to be one of the unlucky ones with bed bugs, don’t expect management to provide satisfaction of your concerns or even acknowledgement that they have the problem.

Posted by on 3 Jan. 2019

Was this review helpful to you?
Comment from Hotel Management

8 Jan. 2019 by Garza Blanca Preserve, Resort & Spa

Dear Guest, I appreciate the time you took to share your experience with us. I am very sorry that your recent visit did not go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so we may serve you with the warmth and hospitality for which we are recognized. Kind regards, Philipp Real General Manager Garza Blanca Preserve, Resort & SPA

5 out of 5
This hotel features a 4 Season Experience at a fraction of the price. The staff is exceptional and as good as Aman in my opinion. The place is contemporary, zen, enchanting. The food was 5 star as were the rooms. I would like to thank Leonardo, Jairo, Alun for making my trip spectacular. We will be back often! And you must check out Hiroshi sushi at the hotel, truly Nobu quality and the spa is the most modern spa you will ever visit.

Posted by , from Scottsdale on 26 Nov. 2018

Was this review helpful to you?
Comment from Hotel Management

5 Dec. 2018 by Garza Blanca Preserve, Resort & Spa

Dear Jesse, Thank you for providing us the opportunity of hosting you at Garza Blanca Preserve, Resort & SPA and for taking the time to score us your experience with us. It will be an honor for Garza Blanca to have you back and offer you our sincere hospitality on your next visit. Kind regards, Philipp Real General Manager Garza Blanca Preserve, Resort & SPA

4 out of 5
They offered to deliver my luggage to my room and I initially said no but they insisted so I let them take it. I didn’t get it delivered to my room for over two hours after which was a huge waste of time. I sat in the room and kept calling the front desk to find out where my stuff was. I couldn’t even wait by the pool because I didn’t have my swim suit with me.

Posted by , from California on 14 Aug. 2018

Was this review helpful to you?
Comment from Hotel Management

17 Aug. 2018 by Garza Blanca Preserve, Resort & Spa

Dear Victor, I am really sorry for the lack of service you recived. waiting two hour for your luggage is not accetable. We will work on that. thank you so much for your feedback. We hope you will give us the opportunity to host you again so we may serve you with the warmth and hospitality for which we are recognized.

5 out of 5
Garza Blanca doesn’t disappoint. The rooms are huge and luxurious. The staff are very friendly. This was our second trip to this hotel and it doesn’t get better than this.

Posted by on 16 Jun. 2018

Was this review helpful to you?
Comment from Hotel Management

18 Jun. 2018 by Garza Blanca Preserve, Resort & Spa

I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Garza Blanca to have you back and offer you our sincere hospitality on your next visit. Kind regards, Philipp Real Ganeral Manager

5 out of 5

We only stayed one night

Pros: Everything.
Cons: As stated above, on the pricy side compaired to others in the area.
Location: Great location but only stayed over night.
Awesome sums it up. No complaints, would change nothing but it is on the pricy side.

Posted by , from Crawford Co. Wisconsin on 24 Feb. 2018

Was this review helpful to you?
Comment from Hotel Management

26 Feb. 2018 by General Manager

Dear Tom, I appreciate the time you took to share your experience with us. I am very sorry that your recent visit did not last long. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service. We hope you will give us the opportunity to host you again so we may serve you with the warmth and hospitality for which we are recognized. Kind regards, Philipp Real Garza Blanca Preserve, Resort & SPA

About the Garza Blanca Preserve Resort & Spa

Location Km. 7.5 A Barra De Navidad, Puerto Vallarta, JAL 48326

All-inclusive Details

  • Kayaking included
  • Taxes not included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Sailboats not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Minibar beverages - restrictions apply
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Room service during certain hours
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Property Features

Garza Blanca Preserve Resort & Spa offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a spa tub. There are 2 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. A fitness center, spa services, and a terrace are also featured at the luxury Garza Blanca Preserve Resort & Spa. Free self parking and valet parking are available. This 5-star Puerto Vallarta resort is smoke free.

  • 165 guestrooms or units
  • 11 levels
  • 5 buildings
  • 2 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Built in 2009
  • Bar on the beach
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (14.2 km / 8.8 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Garza Blanca Preserve Resort & Spa offers 165 accommodations with safes. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Rollaway/extra beds (surcharge) are also available.

  • In-room dining
  • Luxury bedding
  • Rollaway beds (surcharge)
  • Safe
  • Telephone
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy breakfast daily from 7 AM to noon.

Blanca Blue - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Reservations are required.

Bocados STK - This restaurant serves dinner only. Open daily.

Aqua Azul - Overlooking the ocean and pool, this bar serves lunch only. Open daily.

Room service is available.

Spa Services

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 11:30 PM
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Blanca Garza
  • Garza Blanca
  • Garza Blanca Preserve
  • Garza Blanca Preserve Puerto Vallarta
  • Garza Blanca Preserve Resort
  • Garza Blanca Preserve Resort Puerto Vallarta
  • Garza Blanca Resort
  • Garza Blanca Preserve Hotel Puerto Vallarta
  • Garza Blanca Preserve, Resort And Spa
  • Garza Blanca Preserve Resort Spa
  • Garza Blanca Preserve Resort And Spa
  • Garza Blanca Preserve & Spa
  • Garza Blanca Preserve Resort & Spa Resort
  • Garza Blanca Preserve Resort & Spa Puerto Vallarta
  • Garza Blanca Preserve Resort & Spa Resort Puerto Vallarta

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
url importing https://www.travelocity.ca/Puerto-Vallarta-Hotels-Garza-Blanca-Preserve-Resort-&-Spa.h2614708-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.