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Krystal Grand Puerto Vallarta All Inclusive

Beachfront hotel near Cruise Ship Terminal

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2 outdoor pools
Junior Room, 1 King Bed (Hacienda Garden)
Exterior
Private beach, beach volleyball
4 restaurants, breakfast, lunch, dinner served; seafood

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Housekeeping

Explore the area

Map
Ave De Las Garzas 136 Zona Hotelera, Puerto Vallarta, JAL, 48333

Room options

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About the area

Puerto Vallarta

On the beach.Within a 15-minute walk of this Hotel Zone hotel, you'll find Bay of Banderas and Cruise Ship Terminal. Playa de Oro and Hotel Zone Beach are also within half a mile (1 km).

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 14 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Porfirio’s - ‬6 min walk
  • ‪Vaca Argentina - Vallarta - ‬6 min walk
  • ‪Outback Steakhouse - ‬5 min walk
  • ‪Tacos Candora - ‬9 min walk

About this property

Krystal Grand Puerto Vallarta All Inclusive

Beachfront hotel near Cruise Ship Terminal
Simply step outside to unwind on the hotel's beach. At Krystal Grand Puerto Vallarta All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This beach hotel also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Parking is available for a fee.

This Puerto Vallarta hotel is smoke free.

  • 451 guestrooms or units
  • 4 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2012
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Krystal Grand Puerto Vallarta All Inclusive offers 451 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Beds feature premium bedding. A pillow menu is available. 40-inch LCD televisions come with premium cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

This Puerto Vallarta hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, KI Spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Languages

English, Spanish

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  • Breakfast included
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  • Spa
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Property amenities

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (MXN 200 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi; wired internet (surcharge)

Parking and transportation

  • Self parking on site (MXN 55 per night)
  • Valet parking on site (MXN 62 per night)

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf driving range
  • Playground
  • Sauna
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch LCD TV with premium cable channels

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Meals are included for children 5 and younger. Additional fees apply to children 6-12 years old.
Please note: All guests staying in the "Hacienda" section of the resort must be 18 years or older and present identification at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: MXN 200 per night (rates may vary)
  • Fee for in-room wired internet: MXN 9.99 (rates may vary)
  • Self parking fee: MXN 55 per night
  • Valet parking fee: MXN 62 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton All Inclusive Puerto Vallarta
Hilton Puerto Vallarta
Hilton Puerto Vallarta All Inclusive
Hilton Puerto Vallarta All Inclusive Resort
Hilton Puerto Vallarta Resort All Inclusive
Hilton Resort Puerto Vallarta
Puerto Vallarta Hilton
Puerto Vallarta Hilton All Inclusive
Puerto Vallarta Hilton Resort
Hilton Puerto Vallarta
Hotel Hilton Puerto Vallarta Resort Puerto Vallarta
Puerto Vallarta Hilton Puerto Vallarta Resort Hotel
Hotel Hilton Puerto Vallarta Resort
Hilton Puerto Vallarta Resort Puerto Vallarta
Hilton Puerto Vallarta Resort All Inclusive
Hilton Resort
Hilton
Hilton Puerto Vallarta Resort All Inclusive
Hilton Puerto Vallarta Resort - All Inclusive Puerto Vallarta
Hilton Resort All Inclusive
Hilton Puerto Vallarta All Inclusive
Hilton All Inclusive
Hilton Puerto Vallarta Resort
Hilton Puerto Vallarta Resort
Hilton Puerto Vallarta Resort All Inclusive
Hilton Puerto Vallarta Resort - All inclusive Puerto Vallarta

Krystal Grand Puerto Vallarta All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 292 out of 858 reviews
Rating 8 - Good. 264 out of 858 reviews
Rating 6 - Okay. 165 out of 858 reviews
Rating 4 - Poor. 75 out of 858 reviews
Rating 2 - Terrible. 62 out of 858 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Celinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and friendly staff

6/10 Okay

Sandra

Travelled with family
Disliked: Staff & service, property conditions & facilities
No longer a Hilton. Now The Regency. Hard to fin since we weren’t made aware of the name change. Hotel outdated. Needs some work.
Stayed 1 night in Jan 2023

10/10 Excellent

Guan Nan

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service
Barely 3.5/5 for our stay. The whole property is showing its age/getting a bit tired. There are a lot of renovations/constructions since they took over from Hilton. Room service was a bit hit and miss, house keeping only cleaned our room once in five day. On day two, we’ve asked for more bottled water, and our duvet was dirty/had some stains on it. We got our water the next day, but our duvet was never changed. Food - the buffet is pretty much the same every day, especially breakfast, do definitely try the reservation only restaurants. Birds, flies and food flies are also a problem. If you are really worried, then you have to stick with food that are kept in warmer, or get the made to order ones. High chair - they don’t really get cleaned properly, I wipe them down myself every time, and they are usually filthy. Staff - all of the staff we have met were very professional, except for one (IMO, more later). All the front line staff spoke very good English, but some of the beach towel attendants, cooks at the omelette station, for example, spoke very little English. Beach - the hotel beach is really close to the public beach, so there are a lot of none hotel guests traffic. Things to do with toddler (and adults) - Pirate ship at the port. It is an easy 20 mins stroll (10 mins if all adults), but you have to pay and pass port security. All in all, for the price, I think Krystal Altitude was decent, but definitely not 4 stars as advertised.
Stayed 4 nights in Dec 2022

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2022

10/10 Excellent

Deanna

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay overall was great and the bartenders kept the drinks flowing. My only complaint would be the noise from the lobby every single night, it never ended before midnight and sometimes ran until 2in the morning. Very annoying when you have excursions booked early in the morning.

4/10 Poor

Catarino

Travelled with family and small children
We didn’t get the room we booked, because it’s Adults only, but at the time of booking we either missed that or something changed, so we were out in a junior suite. I don’t believe the junior suite and the room we originally booked were of the same value, so we were downgraded. Aside from that, we were not too thrilled with the cleanliness or the amenities the hotel has to offer. A lot of the better restaurants or bars we’re Adults only, so the hotel isn’t really family friendly.
Stayed 4 nights in Nov 2022

8/10 Good

Stephanie

Stayed 5 nights in Nov 2022

6/10 Okay

Martha

Stayed 2 nights in Nov 2022

8/10 Good

Ashley

Liked: Cleanliness, staff & service, room comfort

A decent stay, leaving some things to be desired.

The service was great and the room was good. We stayed on the adults only (Hacienda) side, which was calm and relaxing. Going to the other/main building (which you will have to do if you want beach access or certain restaurants) was very loud and chaotic - the resort was blasting music and there were tons of families with unsupervised kids. The food definitely left something to be desired - we strongly recommend you do NOT eat at the French restaurant if you stay here, but the Mexican restaurant was good. Also, most of the restaurants require a dinner reservation, which is a major bummer if you’re getting off a long flight (you may not be able to find food until the morning). Liquor was noticeably watered down. None of the pools were heated - even in 90 degrees it was a bit unpleasant. It was a pleasant experience overall, but definitely lacking in some respects.
Stayed 3 nights in Nov 2022

6/10 Okay

Leanne

Travelled with partner, Travelled with group
The check in process was bumpy at best. They checked in our friends with no problems but failed to tell us any details including how to check out a week later. Our friends were able to stay for the afternoon and we were told that we had to pay extra to stay after we left the room. The private pool is very shaded and it is freezing cold so we paid extra for that and hardly used it. There is a rain shower in the shower however that does not work. The knob to switch between showerheads was not there and we were stuck with only using the retractable showerhead and the rain shower would drizzle down on you. The last two days we were there we had no hot water for shower either. The food is mediocre. I was not impressed with the Buffay selections as it was the same thing every single day. I have been at places that change The buffet elections. The specialized restaurants would be closed from time to time for no reason and there was never any notification about that so if you didn’t eat in the French restaurant one night you may not be able to get a chance to do it again. Last but not least they change the name of hotel I didn’t notify us
Stayed 7 nights in Nov 2022

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing weekend getaway. We were able to use adult only resort next door for dinner which had some good options. The Hilton staff were amazing and very attentive. A big shout out to Santos in the lobby, Irvin & Felix at the lobby bar and Maria Elena at the adult pool/bar. They were all so nice and treated us like family. They made this trip extra special. The location is nice. Close to shopping and the airport. Beach was clean and water was great! We will return!

6/10 Okay

Xiaoping

Stayed 4 nights in Oct 2022

6/10 Okay

Miguel

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel close to everything. Service was amazing! Unfortunately wifi & cell signal is weak in PV.
Stayed 4 nights in Oct 2022

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honeymoon for us, and it was amzing. Service was great, food amazing and i would highly recommend!!
Stayed 6 nights in Oct 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
I didn’t like how fly and fruit fly was around the food
Stayed 3 nights in Oct 2022

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

10/10 Excellent

Tekea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was amazing! The staff was very caring and fun! Fransisco at the restaurant by the pool and Patricia at the sushi bar made the place feel like family! I would 10/10 come back just for the the experience the staff gave us! Thank you so much for treating us like family!
Stayed 5 nights in Sep 2022

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from staff. Very friendly. Food was good. Room was clean and Bed was comfortable. Only thing I didn’t like was the bar closing at midnight.
Stayed 3 nights in Sep 2022

6/10 Okay

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Place was overall ok. Its getting worked on. Waiter staff was excellent and friendly. Event staff set us up on a trip, promising to hold our hands, and did not follow thru and or we ended up paying out of pocket, quite a bit more, for items we were told were part of the included. It was a horrible experience, especially trying to enjoy ourselves with a group of 6 ppl. We were dumped off after being told they would be there to coordinate. That same person stretched the truth about the property next door.
Stayed 3 nights in Sep 2022

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall, we enjoyed our stay with the ocean view! The location was perfect to all areas we wanted to spend our time. Nice to have the hacienda next door away from the crowd and noise. Many thanks to the staff - they were extremely courteous, friendly, and helpful. On the other hand, we noticed the age of the property. Our toilets would not work a few times, water dripping from the vents due to condensation and the jacuzzi took a very long time to fill with water.
Stayed 5 nights in Sep 2022

8/10 Good

Glenda

Travelled with family
Liked: Staff & service, amenities
The people working for you were absolutely wonderful. My allergies were bad from the mold
Stayed 4 nights in Sep 2022