2/10 Terrible
Sameer
18 Jan 2024
Liked: Cleanliness
Disliked: Room comfort
Not too happy
When I booked I was shown a picture of a room with a nice bath tub and on the listing on hotel.com it also said shower and bath tub in the room but the room only had a shower which was very disappointing, the room was freezing cold with no option to turn the heating on or off so I asked reception how do I get heating and the guy said it would be turning on in an hour which would have been 1am.
The room didn’t warm up when I tried to sort this all out the next day the person I needed to speak to wasn’t there and I was also told only junior suites have bath tubs so it was falsely advertised but I didn’t get a refund. Normally I wouldn’t complain but I wanted to soak in the bath tub after a hard week and that was my reason for booking this particular hotel, the room was big and there was an odd banging noise every half hour, as I said not one to complain but this time I was disappointed.
Sameer
Stayed 1 night in Jan 2024