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"The only good thing about this hotel was the location.
We booked this hotel because the pictures looked very nice but when we got there ot was not eve
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Within a 10-minute walk of this Old Quebec hotel, you'll find Quebec City Town Hall and Le Capitole. Parliament Building and Quebec City Convention Center are also within half a mile (1 km).
Dining, spa tub
A restaurant and a rooftop terrace are featured at this hotel. Enjoy the spa tub and perks like free WiFi. Valet parking, a 24-hour business center, and express check-in are also offered.
Free WiFi, cable TV
The 83 guestrooms have TVs with cable channels and offer free WiFi and premium bedding. Coffee/tea makers, hair dryers, and phones are also available.
The only good thing about this hotel was the location.
We booked this hotel because the pictures looked very nice but when we got there ot was not even close to the pictures, old carpets, bed sheet had a hole, bathroom's door was faling from one side and there was spider web in one corner
But it was a very good location
Posted by a verified traveller on 16 Jan. 2020
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Comment from Hotel Management
16 Jan. 2020
by Haris
Dear guest,
Thank you very much for taking the time to share with us your experience about your recent stay in our hotels. We are truly happy that you enjoyed the great location. That being said it's true that some of our rooms aren't showed on the internet and they might slightly differ from pictures. As well your comments will be forwarded to fix the issues you experienced. Best regards, Haris
3 out of 5
The location,in the heart of Vieux Quebec Citie was great, the staff .(Slvan ,Harris _mgr,Great). Disappointed in the room ,tiny, cramped , uncomfortable bed,no regular closet,During check in I asked for a bigger room ,but because we were staying 5 days , the staff couldnt change it The bathroom was modern,worked fine. Cleanliness , they didnt vacuum under the bed/rug was dirty , not enough towels .No breakfast available on site I realize that it an old structure,but it could use some "sprucing -up'.
The Valet parking attendant damaged my rental car, However the Mgr-Harris , DID Address the matter with the rental Company and DID personally apologize to me ,Twice. I
I would ask for/reserve a bigger room ,next time .
Posted by a verified traveller on 22 Oct. 2019
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Comment from Hotel Management
24 Oct. 2019
by Haris
Dear guest,
Thank you very much for taking the time to share with us your experience at our property. We are really happy that our staff made a great job. Being in bicentenary buildings it's true that all our rooms are different with their own features. As well a daily cleaning should be made to keep rooms clean. Finally, we are sorry that our valet damaged your car and hopefully everything will be fine with the whole situation. Best regards,
4 out of 5
Great Location. Staff was excellent. Small European style hotel with narrow halls and stairs. Room was very comfortable.
Posted by a verified traveller on 4 Oct. 2019
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Comment from Hotel Management
6 Oct. 2019
by Haris
Bonjour,
Thank you so much for the review and for choosing our hotels for your stay in Old Quebec. We are really happy that you fully enjoyed your stay among us and that the location, the staff and hotel charms were amazing. Sincerely, Haris
5 out of 5
Absolutely fantastic - everyone was incredibly nice, it’s an eco-friendly hotel. Just wonderful
Posted by a verified traveller on 14 Sep. 2019
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Comment from Hotel Management
14 Sep. 2019
by Haris
Dear guest,
Many thanks for taking the time to write us about your recent stay among us. We are delighted that you really enjoyed every single detail at our property. Sincerely, Haris
5 out of 5
Posted by a verified traveller on 28 Apr. 2019
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Comment from Hotel Management
30 Apr. 2019
by Haris
Hi,
Many thanks for the review and for choosing our hotel for your stay in Old Quebec. We are truly happy that you enjoyed your stay among us. Sincerely, Haris
2 out of 5
Liked the quaintness and location but housekeeping lacked timeliness. Also front desk staff did not appear helpful to non French speaking patrons.
Posted by a verified traveller on 15 Feb. 2019
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Comment from Hotel Management
17 Feb. 2019
by Haris
Good morning,
Thank you for the review and for choosing our hotel for your stay in Old Quebec. we are sorry about your dissatisfaction. Usually, our cleaning staff is doing a good job and it's always on time. As you know we are really busy during the winter Carnival and maybe this is the reason why it was given on late. Finally, all our front desk memebers are English speakers and are giving the same experience to all our guests. Best regards, Haris
4 out of 5
Location was wonderful!!! Parked our car on Tues and didn’t use it until we left on Sun. Hotel was an older one and knew from the reviews that it had it’s problems when we booked it. It had character and was comfortable. Problems- room was hot, had to put on air conditioner or open windowand shower sometimes alternated between hot and cold. Minor problem was that bath towels are very small. Bigger problem was that we could have saved money booking trough the hotel directly and not going through Travelocity. Called customer service and I was promised an email from Travelocity but never received one.
Posted by Joanne, from CT on 9 Oct. 2018
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5 out of 5
Excellent hotel in Old Quebec - not far from train
Pros:Very clean and comfortable. Many things nearby within walking distance.
Cons:Breakfast buffet could have more options. It was good and hearty - but not a lot of variety.
I really enjoyed my stay in Hotel Acadia. It is in the heart of the tourist action in the old part of Quebec and was within 10 mins walking distance from the ViaRail Canada train station. I was able to walk to the starting point of my Quebec Town and Country Sight-Seeing Tour. Took about 5 mins. Then I did a day trip to Montreal and getting to and from the train station from this hotel was very easy. Room was very comfortable and clean and was pretty quiet at night. I would definitely consider staying there again when I come back to visit Quebec in the future.
Posted by KenJazz, from Chicago, IL on 30 May 2016
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Comment from Hotel Management
23 Jun. 2016
by Sébastien Collin
Dear Client, we are pleased to read your review.
Thanks a lot. I hope to have the pleasure to welcome you soon.
Best regards.
4 out of 5
Nice Hotel in Old Quebec City
Pros:See above paragraph.
Location: If arriving via cruise ship, it is good to know in advance that you need to take a taxi to get away from the dock area. Not a problem.
Our suite (120) was in the old/original section building which added a LOT to the charm. Hotel lobby staff (especially Haris and Louis) were professional, friendly, and helpful. We arrived several hours early for check-in, but they kindly put our luggage into a locked room for such purposes and helped us plan our walking exploration of the area (we did not rent a vehicle). From the hotel, we walked downhill for a couple of blocks to the major cross street where everything was happening -- shopping, eateries, pharmacy, theater, historic buildings and landmarks, etc. Just remember that when walking back to the hotel you will be climbing uphill so be prepared. Also, note that the hotel has no elevator and the stairs are narrow but quite manageable if one has no physical limitations. The small deck on the roof was perfect for enjoying a cool sunny afternoon. If we are ever in QC again, we hope to stay there again! Merci, Hotel Acadia!
Posted by Patricia, from Houston, TX on 16 Oct. 2015
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Comment from Hotel Management
by Sébastien Collin
Dear Client,
Thank you to take a minute to give us a review.
We hope we will have the chance to welcome you again.
Best regards.
4 out of 5
Right inside the old city walls
Pros:We liked the clean, well-appointed room in an old stone building. We asked for a quiet room, and got one. The location was great.
Cons:The business of parking can be confusing.
Location:The location is near many, many restaurants, and shops, and all the historic sites.
The room was nicely decorated, clean, and convenient. Breakfast was a very good buffet at Le Feu Sacre, a restaurant around the block. If you book through Hotel Acadia's web site, breakfast is included. If you don't, it's $10. So we explored other restaurants the next two days. Parking is not included, so you must pay $20, and use their valet, whom you tip, and tip another porter who brings your bags to your room while your car is being parked. Or you can park at a public parking lot for $18 a day. This may be true at all the hotels within the city walls, but I would investigate. The hotel is within walking distance of everything.
The following facilities are closed until further notice:
Bar/Lounge
Fitness facilities
Dining venue
Spa tub
Property Features
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A spa tub, a rooftop terrace, and tour/ticket assistance are also featured at the romantic Hotel Acadia. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Quebec hotel is smoke free.
83 guestrooms or units
5 levels
Dining venue
Terrace on the roof
Ski equipment storage
Business center (24 hours)
Breakfast available (surcharge)
Coffee in lobby
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Newspapers in lobby (free)
Television in lobby
Bellhop
No smoking on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
, Parking (limited spaces)
Train station: Quebec Palace Station (2.3 km / 1.4 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Hotel Acadia offers 83 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Cable television is provided. Bathrooms include shower/tub combinations. This Quebec hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
Television
Cable channels
Coffee maker
Luxury bedding
Shower and tub combination
Housekeeping (daily)
Hair dryer
Telephone
Iron and ironing board
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.
Hotel Acadia has a restaurant on site.
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
The check-in location differs from the property location. To check in, go to 43 rue Sainte-Ursule For more details, please contact the property using the information on the booking confirmation.
This property has 3 buildings, guests have to go to the Main Pavillon for check-in.
The check-in location differs from the property location. To check in, guests will need to go to 43 rue Sainte-Ursule For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
Service animals exempt from fees/restrictions
Debit cards not accepted
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: CAD 12 per person (approximately)
Valet parking fee: CAD 22 per day (in/out privileges)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
