Copthorne Hotel & Apartments Queenstown Lakeview

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Debit cards
• UnionPay
• Staffed front desk
• Smoke detector
• Grey water recycling system
• LGBTQIA friendly
• Property is cleaned with disinfectant
• Staff does not wear personal protective equipment
• Protective clothing is not available to guests
• No shield between guests and staff in main contact areas
• Guests are provided with free hand sanitizer
• Social distancing measures are not in place
• Contactless check-in is available
• Property does not follow a brand or regulatory agency's sanitization guidelines
• Property confirms they are implementing enhanced cleaning measures
• Individually-wrapped food options are not available
• No gap period between guest stays
• Staff temperature checks are not conducted regularly
• Temperature checks are not available to guests
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Commonly-touched surfaces are cleaned with disinfectant
• Property confirms they are implementing guest safety measures
• Contactless check-out is available
• Guest accommodation is not sealed after cleaning
• Electrostatic spray is not used for disinfection
• Cashless transactions are available
• Masks are not compulsory at the property
• Contactless food service / room service is not available
• Reservation is not required for facilities onsite
• Mobile key entry is not available
• Food service not has not been amended for enhanced safety
• Property does not offer onsite COVID-19 testing
• Property does not require health documentation at check-in
• Humane animal treatment
• Comprehensive food waste policy