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Copthorne Hotel and Apartments Queenstown Lakeview

4.0 star property
4-star hotel in Queenstown City Centre

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Photo gallery for Copthorne Hotel and Apartments Queenstown Lakeview

Apartment, 2 Bedrooms | View from room
Exterior
Apartment, 2 Bedrooms | Living area
Superior Room, 1 Queen Bed, Lake View
Breakfast served, local cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Free WiFi
  • Restaurant
  • Gym

Explore the area

View in a map
88 Frankton Road, Queenstown, 9300
  • Place, Queenstown Gardens
    ‪8 min walk‬
  • Place, Queenstown Beach
    ‪10 min walk‬
  • Place, Queenstown Mall
    ‪11 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪6 min drive‬

Room options

View all photos for Superior Room, 2 Queen Beds, Lake View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 2 Queen Beds, Lake View

8.4 out of 10
Very good
(37 reviews)
  • Lake view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

8.4 out of 10
Very good
(38 reviews)
  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 Queen Bed, Lake View

Superior Room, 1 Queen Bed, Lake View

Superior Room, 1 Queen Bed, Lake View

8.2 out of 10
Very good
(24 reviews)
  • Lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior 2 Queen Room With Lake View

In-room safe, desk, blackout drapes, iron/ironing board

Superior 2 Queen Room With Lake View

  • Sleeps 4

View all photos for Superior Queen Room With Lake View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Queen Room With Lake View

  • Sleeps 2

View all photos for Superior Accessible 1 King

Superior Accessible 1 King

Superior Accessible 1 King

  • Mountain view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Kitchenette, Lake View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 2 Queen Beds, Kitchenette, Lake View

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior 2 Queen Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior 2 Queen Room

  • Sleeps 4

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | View from room

Apartment, 2 Bedrooms

8.4 out of 10
Very good
(25 reviews)
  • Lake view
  • 44 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Apartment

In-room safe, desk, blackout drapes, iron/ironing board

Apartment

  • Sleeps 5

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About the area

Queenstown

Central Queenstown getaway .Within a 10-minute walk of this Queenstown City Centre hotel, you'll find St Josephs Parish and Queenstown Gardens. Queenstown Beach and Queenstown Ice Arena are also within half a mile (1 km).

What's nearby

  • Queenstown Gardens - 8 min walk - 0.7 km
  • Queenstown Beach - 10 min walk - 0.9 km
  • Queenstown Mall - 11 min walk - 1.0 km
  • Kiwi Park - 18 min walk - 1.5 km
  • Skyline Queenstown - 20 min walk - 1.7 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 7 min drive

Restaurants

  • ‪“Life’s a Grind” Coffee - ‬12 min walk
  • ‪Novotel Queenstown Lakeside - ‬10 min walk
  • ‪Odd Saint - ‬11 min walk
  • ‪Cookie Time - ‬11 min walk
  • ‪Speight's Ale House - ‬11 min walk

About this property

Copthorne Hotel and Apartments Queenstown Lakeview

4-star hotel in Queenstown City Centre
Copthorne Hotel and Apartments Queenstown Lakeview offers its guests a hot tub and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A library, ski storage, and tour/ticket assistance are also featured at the business-friendly Copthorne Hotel and Apartments Queenstown Lakeview. Limited free parking is available on a first-come, first-served basis.

This 4-star Queenstown hotel is smoke free.

  • 1 building
  • 85 guestrooms or units
  • 4 levels
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Copthorne Hotel and Apartments Queenstown Lakeview offers 85 accommodations with safes and hair dryers. 32-inch LCD televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 5-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 5-device limit

Parking and transportation

  • Ski shuttle nearby
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited onsite self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle storage
  • Gym
  • Hot tub
  • Library
  • Ski storage
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 35.00 for adults and NZD 17.50 for children
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Free in-room WiFi has a 5-device limit. WiFi in public areas is also free and has a 5-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Copthorne Apartments
Copthorne Hotel & Apartments Lakeview
Copthorne Hotel & Apartments Queenstown Lakeview
Copthorne Hotel Apartments Queenstown
Copthorne Hotel Lakeview
Copthorne Hotel Queenstown
Copthorne Lakeview
Copthorne Lakeview Hotel
Copthorne Queenstown Lakeview
Hotel Copthorne Queenstown
Copthorne Hotel And Apartments Queenstown Lakeview
Copthorne Hotel Apartments Queenstown Lakeview
Copthorne Hotel Apartments Lakeview
Copthorne Hotel & Apartments Queenstown Lakeview Hotel
Copthorne Hotel & Apartments Queenstown Lakeview Queenstown

Copthorne Hotel and Apartments Queenstown Lakeview Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 387 out of 1000 reviews
Rating 8 - Good. 395 out of 1000 reviews
Rating 6 - Okay. 153 out of 1000 reviews
Rating 4 - Poor. 44 out of 1000 reviews
Rating 2 - Terrible. 21 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Sonya

Great staff with well appointed rooms, a shame house keeping was poor, not replacing dirty glasses and cups with clean ones daily.
Stayed 4 nights in Jan 2026

6/10 Okay

Laurence

Shower curtain smelt of urine. Front desk was good. Breakfast was short s
Stayed 3 nights in Jan 2026

8/10 Good

Andrew

Did not have breakfast but parking was on the same level as our room. Really safe and easy to use
Stayed 3 nights in Jan 2026

6/10 Okay

Geoff

Thankyou , enjoyed the stay. Staff were friendly and welcoming . Only thing is the place is looking tired , so hopefully there are plans to upgrade the hotel
Stayed 2 nights in Dec 2025

8/10 Good

Melanie

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Staff were great really friendly, great views from room and plenty of space for 5 of us.
Stayed 1 night in Jan 2026

10/10 Excellent

Rebecca Anne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms bed was very comfortable staff were helpful and accommodating.
Stayed 6 nights in Dec 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Great views OK location Not accessible Poor customer service Dirty room, poor maintenance(worn furniture, dirty walls, extensive water damage and peeled walls) and really old furniture
Stayed 5 nights in Dec 2025

6/10 Okay

Bruce

Travelled with family
Disliked: Property conditions & facilities
The reception and bar area was really poor condition torn seating, broken tiles . Poor bar .the smells in the corridors are not pleasing and the carpet cleaner smells in the room are not good . The View is Amazing of the lake and mountains . The location is good walking into the centre of town . Did not use facilities at the hotel .
Stayed 3 nights in Jan 2026

10/10 Excellent

Sally

Stayed 3 nights in Jan 2026

8/10 Good

Mohammed Ismail Manzur Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location and a nice room with good amenities
Stayed 2 nights in Dec 2025

10/10 Excellent

Hao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking can be an issue when fully booked.
Stayed 5 nights in Dec 2025

6/10 Okay

Merry

Travelled with group
Only had one chair at the table. Would have liked to have two!
Stayed 3 nights in Dec 2025

10/10 Excellent

Karim

Stayed 2 nights in Dec 2025

10/10 Excellent

Kaustubh Mahesh

Stayed 2 nights in Dec 2025

10/10 Excellent

Aneel

Travelled with family
Liked: Cleanliness, amenities
None
Stayed 2 nights in Dec 2025

8/10 Good

Devendra Kumar, Reno

Stayed 3 nights in Dec 2025

8/10 Good

Graham

Liked: Cleanliness, amenities
Value for money, the view and proximity to town are the main benefits with this hotel. The hotel itself is old and tired, but not terrible. Beds were comfortable and room was clean.
Stayed 1 night in Dec 2025

2/10 Terrible

Shweta Bhola

Travelled with family
Disliked: Staff & service, amenities
The utensils were stored in a cabinet under the sink and there was a terrible smell when we opened the cabinet. We complained to the manager who sent a service person who removed a lot of gunk from the pipe but the situation still did not get resolved The manager apologized but said that we had no choice but to live with the nasty smell in the room. We came to rest in afternoon and couldn’t even do that because the service personnel was working in the room. This was one of the most dissatisfying experiences for us. We would not recommend anyone to stay at this hotel.
Stayed 2 nights in Dec 2025

2/10 Terrible

SASIKUMAR

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay at this hotel was extremely disappointing due to the rude and unempathetic behavior of the staff. From the moment we arrived, we were treated with a lack of courtesy and basic respect that one would expect from a hospitality establishment. Staffs were not friendly and treated us cheap as they can. I would never visit or recommend this hotel to anyone
Stayed 4 nights in Dec 2025

6/10 Okay

Ashwani

Travelled with family and small children
Liked: Cleanliness
Parking is extremely difficult to find, heater in the room was not working. View is great from the room looking at the lake. The worst part is the reason i book this place was for restaurant but got emailed 1 week ago that restaurant is closed during our stay. Very disappointing, hardly any cutlery in the room. Staff is very helpful.
Stayed 3 nights in Dec 2025

2/10 Terrible

Yalda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It Was a nice experience, staffs were so polite Rooms size was great close to everywhere. Highly recommend
Stayed 5 nights in Dec 2025

10/10 Excellent

Shagufta, London

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and spotless condo with absolutely everything you need to make your stay comfortable and convenient. Great location too!
Stayed 1 night in Dec 2025

8/10 Good

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Copthorne was a suitable choice for us being fairly priced and only 10 minute walk to town (15 minute back - uphill). The included underground parking was also another great inclusion for this stay. The lake views were stunning and this area of town wasmore quiet. Staff were friendly and were able to accommodate to requests. We did not try the restaurant nor other facilities, but the simple bar downstairs was convenient for a quick drink and snack. We used our Millennium Hotels welcome voucher towards it ($35 NZD). Overall, rooms were clean and comfortable for a longer stay with no large complaints. Things for improvement. The furniture and decor is a bit dated so could do with an refresh. There is no AC, instead there's a heating unit that we didn't use, hence the air felt fairly dry, though we were able to combat this with some wet towels to evaporate overnight. Balcony drainage could be improved - there were areas towards the front of the balcony where water pooled after some rain.
Balcony View
Superior Lakeview Room
Stayed 5 nights in Dec 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities
Wonderful view and very friendly staff! Highly recommended, we’d stay here again.
Stayed 1 night in Dec 2025

6/10 Okay

Zheng

Travelled with family
Liked: Cleanliness
The room we stayed in was not air-conditioned. Luckily the weather wasn't too hot, otherwise it could've been an unpleasant experience. Location was good though with a lovely lakeview.
Stayed 3 nights in Dec 2025