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Heritage Queenstown

4.5 star property
4.5-star luxury hotel perfect for exploring Queenstown

Choose dates to view prices

Photo gallery for Heritage Queenstown

Indoor pool, outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas
Property grounds
Family Deluxe Room Non-Lakeview
Exterior detail
Property amenity
Reviews
9.0

Wonderful

Popular amenities

  • Hot tubHot tubHot tub
  • Breakfast available
  • Pool
  • Parking available
  • LaundryLaundryLaundry
  • Restaurant

Explore the area

Map
91 Fernhill Road, Queenstown, 9197
  • Popular LocationKiwi and Birdlife Park3 min drive
  • Popular LocationSkyline Gondola3 min drive
  • Popular LocationQueenstown Gardens5 min drive
  • AirportQueenstown (ZQN-Queenstown Intl.)11 min drive

Room options

View all photos for Studio Suite, Lake View

In-room safe, desk, blackout drapes, iron/ironing board

Studio Suite, Lake View

  • 44 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for 2 Bedroom Studio Suite Lakeview

In-room safe, desk, blackout drapes, iron/ironing board

2 Bedroom Studio Suite Lakeview

  • 88 sq m
  • Lake view
  • Sleeps 8
  • 2 King Beds and 1 Double Sofa Bed OR 4 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, Lake View

Deluxe Room, Lake View

Deluxe Room, Lake View

  • 26 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room Non-Lakeview

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room Non-Lakeview

  • 26 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for 2 Bedroom Studio Suite Non-Lakeview

In-room safe, desk, blackout drapes, iron/ironing board

2 Bedroom Studio Suite Non-Lakeview

  • 88 sq m
  • Sleeps 8
  • 2 King Beds and 1 Double Sofa Bed OR 4 Twin Beds and 1 Double Sofa Bed

View all photos for Studio Suite Non-Lakeview

In-room safe, desk, blackout drapes, iron/ironing board

Studio Suite Non-Lakeview

  • 44 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Deluxe Room Non-Lakeview

Family Deluxe Room Non-Lakeview

Family Deluxe Room Non-Lakeview

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Executive Room Non-Lakeview

Executive Room Non-Lakeview

Executive Room Non-Lakeview

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Similar properties

Exterior
Holiday Inn Express And Suites Queenstown, an IHG Hotel
Breakfast included
Free WiFi
Restaurant
Air conditioning
4.6 out of 5, Wonderful, (776)
The price is CA $205
per night
CA $236 total
includes taxes & fees
25 May - 26 May
Holiday Inn Express And Suites Queenstown, an IHG Hotel

About the area

Queenstown

Heart of Queenstown.At this hotel, you'll be steps from Mt Crichton Loop Track and within a 15-minute walk of Lake Wakatipu. Steamer Wharf and SKYCITY Wharf Casino are also within 2 miles (3 km).

What's nearby

  • Kiwi and Birdlife Park - 3 min drive
  • Skyline Gondola - 3 min drive
  • Skycity Queenstown Casino - 3 min drive
  • Queenstown Gardens - 5 min drive
  • Bob's Peak - 13 min drive

Getting around

  • Queenstown Intl. Airport (ZQN) - 12 min drive

Restaurants

  • Fergburger - 3 min drive
  • Skyline Gondola - 3 min drive
  • The Bavarian Queenstown - 3 min drive
  • Pub on Wharf - 18 min walk
  • Patagonia Chocolates - 19 min walk

About this property

Heritage Queenstown

4.5-star luxury hotel perfect for exploring Queenstown
Heritage Queenstown offers its guests a seasonal outdoor pool, an indoor pool, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 3078 square feet (286 square meters) and includes a conference center. A fitness center, a library, and a terrace are also featured at the luxury Heritage Queenstown. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Queenstown hotel.

  • 175 guestrooms or units
  • 4 levels
  • 4 buildings
  • Meeting rooms
  • 3078 sq ft of conference space
  • 286 sq m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski equipment storage
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Heritage Queenstown offers 175 air-conditioned accommodations with safes and complimentary newspapers. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (NZD 15 per night)
  • Wheelchair-accessible parking available
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee daily: NZD 36 for adults and NZD 18 for children
  • 1 restaurant
  • 1 bar

Things to do

  • Bicycle rentals
  • Fitness center
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 49-inch LCD TV
  • Cable/satellite channels
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels

Food and drink

  • Refrigerator

More

  • Desk
  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 60 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 50

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 36 for adults and NZD 18 for children
  • Covered self parking fee: NZD 15 per night
  • Rollaway bed fee: NZD 60 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

We should mention

  • The seasonal pool will open in January and close in December.
  • Pool access available from 6:00 AM to 11:00 PM.
  • Children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Heritage Hotel Queenstown
Heritage Queenstown
Queenstown Heritage
Heritage Queenstown Hotel Queenstown
Queenstown Heritage Hotel
Heritage Queenstown Hotel
Heritage Queenstown Hotel
Heritage Queenstown Queenstown
Heritage Queenstown Hotel Queenstown

Heritage Queenstown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 599 out of 1001 reviews" "
Rating 8 - Good. 302 out of 1001 reviews" "
Rating 6 - Okay. 67 out of 1001 reviews" "
Rating 4 - Poor. 22 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible view but a bit of a walk into town
Stayed 5 nights in Feb 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 1 night in Jan 2024

10/10 Excellent

Ralph

Stayed 2 nights in Feb 2024

10/10 Excellent

Siobant, SCARBOROUGH

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable short walk to downtown and trails
Stayed 3 nights in Feb 2024

10/10 Excellent

Brenda

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay in Queenstown!
Wonderful stay in Queenstown. Yes it’s a bit of a walk into town and back but definitely worth it. Lovely rooms and great pool area plus a greatly appreciated guest laundry and a nice bar and restaurant and lots of parking. Loved it!
Stayed 4 nights in Feb 2024

10/10 Excellent

Kristin

Liked: Staff & service, property conditions & facilities
This was honestly our favorite stay we have ever had and we have been to 25 countries. The view, the staff, the amenities were incredible. 5 stars!
Stayed 3 nights in Feb 2024

10/10 Excellent

Mary

Stayed 1 night in Feb 2024

8/10 Good

Yang

Liked: Staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Sally, Chippenham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, clean and beautifully presented hotel. Located a few minutes walk away from Queenstown. Hotel on a bus route if you preferred not to walk 15 mins into Queenstown. Staff helpful and attentive with restaurant choices.
Stayed 1 night in Jan 2024