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Sands Regency Casino Hotel

3-star property
345 N Arlington Ave, Reno, NV 1-855-887-0424
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2.9 out of 5
See all 81 Travelocity Reviews

Points Of Interest

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Hotel Description

3-star hotel near National Bowling Stadium

Downtown Reno stay

Within a 10-minute walk of this Downtown Reno hotel, you'll find National Bowling Stadium and Reno Arch. Also, Reno Events Center is within half a mile (1 km) and Nevada Museum of Art is within 2 miles (3 km).

Casino, outdoor pool

A casino, 4 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Enjoy the fitness center and perks like free self parking and a free airport shuttle. Enjoy the seasonal outdoor pool and unwind at the poolside bar and bar/lounge.

Free WiFi, flat-screen TVs

The 833 guestrooms have flat-screen TVs with cable channels and offer free WiFi and 24-hour room service. Hair dryers and phones are also available.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$39* Per night/room 15 Dec. - 16 Dec.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, 2 Queen Beds, Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Sands Regency Casino Hotel ratings based on 81 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Sands Regency Casino Hotel

Everyone (41) Couples (12) Family (27)
1 out of 5
Assigned room on 11th floor farthest away from elevator. NO ICE from 11th floor or 12 floor machines. Called front desk who said they would call maintenance. Tried 11th floor machine 30 minutes later - still NO ICE and metal plate fell from top right corner of machine hitting me in the head. Called front desk who sent security who insisted on having paramedics come - waste of time - annoyance for close to an hour and still NO ICE. In the morning, went to take a shower and NO HOT WATER! Maybe you like an ice cold shower, but I certainly don't! Worst of all, the guy at the front desk was not interested when I explained the problems. The correct answer would have been "I'm sorry sir that you experienced these problems and did not enjoy your stay with us. We will be happy to comp your room as a token of our appreciation for your business." Instead the guy was rude, condescending, and obviously does not care about customer satisfaction. DON"T STAY HERE!

Posted by on 16 Nov. 2019

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Comment from Hotel Management

17 Nov. 2019 by Sands Response Team

Please accept our sincere apologies for learning about your recent experience. We recommend that you contact our Hotel Front Desk Manager to see how we can make it up to you. We will immediately address staff behavior. Thank you for bringing these matters to our attention.

4 out of 5
Can't wait to see what the new construction is all about.

Posted by on 3 Nov. 2019

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Comment from Hotel Management

3 Nov. 2019 by Sands Response Team

We are very excited as well! The improvements will be amazing.

2 out of 5
Was very noisy at night in hallways and outside while trying to sleep. Nowhere to sit outside and relax except at doorway with smokers

Posted by on 28 Oct. 2019

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Comment from Hotel Management

28 Oct. 2019 by Sands Response Team

We truly appreciate your feedback as we continue to move forward with renovations. We will make sure to consider your suggestion in order to improve on guests experience.

1 out of 5
from the minute I walked into the hotel it was smokey and gross. I went to my non-smoking room and it smelled of smoke. I called front desk and they told me they could switch my room. I went back to the lobby, the 2 supervisors were rude and nasty. I got a 2nd room and that smelled worse then the 1st room. There was a fire alarm going off so all patrons were out in the hall, half naked, smoking and cussing! I felt unsafe and left the hotel.

Posted by on 21 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by Sands Response Team

We truly apologize for the inconvenience caused by the fire alarm as this is completely unusual. The comfort of our guests is our utmost priority and we recommend you contact the Hotel Front Desk Manager to see how we can make it up to you.

4 out of 5

Posted by on 20 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by Sands Response Team

Thank you so much for the 4 stars!! We strive hard on making sure our guests have the best time during their stay here at the Sands.

4 out of 5
Property is on the budget end of the casino market, but they have improved a few things since my last visit 1-2 years ago, while maintaining reasonable rates. I booked a deluxe queen double and was surprised it had a mini-fridge and a large screen TV (50-inch plus screen) with an actual digital HD signal, unlike prior visits. Other positives were a clean room, nice newer towels, and friendly staff. In-room coffee maker was dusty and dirty inside (cleaned it myself) but the coffee was horrible. Dinner buffet price was higher at $18.99 (weeknight), and while the dining room was rennovated and nice, the food was still about the same, so not the bargain buffet it once was.

Posted by , from Sacramento on 16 Oct. 2019

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Comment from Hotel Management

16 Oct. 2019 by Sands Response Team

Jason, we appreciate your input and will make sure to forward your review to our Food and Beverage team. Your feedback helps us improve on such items.

5 out of 5

Posted by on 12 Oct. 2019

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Comment from Hotel Management

12 Oct. 2019 by Sands Response Team

We are truly grateful for the 5-star rating!!! We hope you'll visit us again when you're in Reno.

1 out of 5
I didn’t like how noisy it was and I requested to be at the empress tower but they put us at the dynasty tower. It was smelly, dirty and noisy!!!! We couldn’t even relax nor sleep the whole time we stayed there. Next time we will do ABNB

Posted by on 11 Oct. 2019

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Comment from Hotel Management

11 Oct. 2019 by Sands Response Team

Please accept our sincere apologies as the property goes through major renovations. We are working hard on addressing the issues you pointed out in order to improve guests experience.

4 out of 5
The hotel is doing updates and renovations but it did not effect our stay. The staff are all super nice and accommodating. The bingo room was fun and easy. Mel’s Diner is an excellent place to eat! Had a blast in Reno and can’t wait to go again!

Posted by on 25 Sep. 2019

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Comment from Hotel Management

25 Sep. 2019 by Sands Response Team

We appreciate the wonderful feedback. Thank you for choosing the Sands and hope to see you again!

2 out of 5
The size of the tv was nice. Air Conditioner didn’t work well and carpet and ceiling was coming up or coming off. Couldn’t see out the windows. They had film or residue on it.

Posted by on 22 Sep. 2019

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Comment from Hotel Management

25 Sep. 2019 by Sands Response Team

We appreciate the feedback you provided. Reviews such as yours help us work on improving known issues.

About the Sands Regency Casino Hotel

Location 345 N Arlington Ave, Reno, NV 89501

Property Features

Sands Regency Casino Hotel offers its guests an outdoor pool and a fitness center. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A casino, multilingual staff, and gift shops/newsstands are also featured at Sands Regency Casino Hotel. A roundtrip airport shuttle is free during limited hours. Free self parking is available. This 3-star Reno hotel is smoke free.

  • 833 guestrooms or units
  • 17 levels
  • 4 dining venues
  • Casino
  • Bar by the pool
  • Bar or lounge
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Reno, NV (RNO-Reno-Tahoe Intl.) (8.2 km / 5.1 mi)
  • Train station: Reno Station (0.9 km / 0.6 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Sands Regency Casino Hotel offers 833 air-conditioned accommodations with hair dryers and blackout drapes/curtains. 45-inch flat-screen televisions come with premium cable channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Housekeeping (daily)
  • Hair dryer
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

Copa Bar and Grill - This restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Airport shuttle service is available from 6 AM to 11 PM. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered from 6 AM to 11 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per stay
  • Tourism fee: USD 3 per accommodation, per night
  • Resort fee: USD 17.03 per accommodation, per night

The resort fee includes:

  • Pool access
  • Airport shuttle
  • Internet access
  • Phone calls
  • Faxes
  • Self parking
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

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  • Sands Regency Casino Hotel Reno
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  • The Sands Regency Hotel Reno
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You should know

  • Sands Regency Casino Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • The seasonal pool will open in June and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.