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SureStay Plus Hotel by Best Western Reno Airport

2.5 star property
Hotel near Reno-Sparks Convention Center in Reno

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Reno Airport

Lobby
Business centre
Breakfast and dinner served, American cuisine
Exterior
Premium bedding, blackout drapes, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
1981 Terminal Way, Reno, NV, 89502
  • Place, Grand Sierra Resort Casino
    ‪2 min drive‬
  • Place, Truckee River
    ‪2 min drive‬
  • Place, Peppermill
    ‪4 min drive‬
  • Airport, Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪5 min walk‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(59 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 27 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(129 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(13 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

Premium bedding, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Fireplace

7.8 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Premium bedding, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 2
  • 1 King Bed

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About the area

Reno

City center stay.Your stay at this Reno/Tahoe Airport hotel places you within 3 miles (5 km) of Reno-Sparks Convention Center and National Automobile Museum. Nevada Museum of Art and National Bowling Stadium are also within 3 miles (5 km).

What's nearby

  • Grand Sierra Resort Casino - 2 min drive - 2.9 km
  • Truckee River - 2 min drive - 1.8 km
  • Cinemark Century Park Lane 16 - 3 min drive - 2.6 km
  • Renown Children's Hospital - 4 min drive - 3.9 km
  • Peppermill - 4 min drive - 3.6 km

Getting around

  • Reno Station - 11 min drive
  • Reno Tahoe Intl. Airport (RNO) - 2 min drive

Restaurants

  • ‪Reno Draft House - ‬12 min walk
  • ‪Timber Ridge - ‬7 min walk
  • ‪Denny's - ‬10 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Key Club - ‬16 min walk

About this property

SureStay Plus Hotel by Best Western Reno Airport

Hotel near Reno-Sparks Convention Center in Reno
SureStay Plus Hotel by Best Western Reno Airport offers its guests a fitness center and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 9 meeting rooms. Event space at this hotel measures 4400 square feet (409 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at SureStay Plus Hotel by Best Western Reno Airport. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

This Reno hotel is smoke free.

  • 265 guestrooms or units
  • 3 levels
  • 4400 sq ft of conference space
  • 409 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
SureStay Plus Hotel by Best Western Reno Airport offers 265 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Reno hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Extended parking on site (USD 12 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 39-inch flat-screen TV with cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 12.00 per day
  • Pet fee: USD 20 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

SureStay Plus Reno Airport
SureStay Plus Hotel Best Western Reno Airport
SureStay Plus Best Western Reno Airport
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel
SureStay Plus Reno Airport Plaza
SureStay Plus
Airport Plaza Hotel Reno
Airport Plaza Reno
SureStay Plus Hotel Reno Airport
Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport
Best Western Plus Airport Plaza Hotel
SureStay Plus Hotel Reno Airport by Best Western
Best Western Airport Plaza Hotel
Surestay Plus By Reno Reno
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport Reno
SureStay Plus Hotel by Best Western Reno Airport Hotel
SureStay Plus Hotel by Best Western Reno Airport Hotel Reno

SureStay Plus Hotel by Best Western Reno Airport Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 557 out of 1269 reviews
Rating 8 - Good. 370 out of 1269 reviews
Rating 6 - Okay. 197 out of 1269 reviews
Rating 4 - Poor. 87 out of 1269 reviews
Rating 2 - Terrible. 58 out of 1269 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Stayed 1 night in Nov 2025

10/10 Excellent

Barry, CINCINNATI

Stayed 1 night in Nov 2025

8/10 Good

kathleen

Travelled with partner
Liked: Staff & service
We like to stay here due to convenience, easy parking, restaurant, close to shopping near airport and casinos... rooms are good size, Price is Fair. Property is "AGING"...could use a "REFRESHER". Our room (this Time)...reeked of Old cigarette smoke...Carpet probably Enhances that. I suggested "PAINT AND LINOLEUM FLOORING".
Stayed 2 nights in Oct 2025

8/10 Good

Barbara

Stayed 1 night in Sep 2025

8/10 Good

Elizabeth D B

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
No drain closure in wash basin. Floor above room creaked loudly when other guests walked on it.
Stayed 2 nights in Oct 2025

6/10 Okay

Apolinar

Disliked: Cleanliness
Stayed 1 night in Oct 2025

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service
booked to have a hotel room next to Reno airport for an early flight but at 3:30 am went to showe nd the shower faucet did not function at all. I was forced to travel all day without a shower that morning for an early flight. front desk told me when I checked out there could do NOTHING for me in the way of a refund. will NEVER book a room here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Deea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

4/10 Poor

Nick

Travelled with partner
Disliked: Amenities, property conditions & facilities
We have stayed at this hotel in the past and in a "pet friendly" room due to our service dogs. This time however, our dogs were not comfortable in the room (#148) we were given due to the smells of the previous animals that have stayed in this room. The room did have a odor of having housed other animals. The photos showed a very modern lobby, and that was the only part that was updated. The room we had definitely was not updated, looked like it came out of the 70's with the old furnishings and carpet.
Stayed 1 night in Oct 2025

8/10 Good

Baudelia, Winnemucca

Travelled with partner
Liked: Staff & service
I only stay there because it’s convenient the rooms need upgrade bathrooms are in bad shape
Stayed 1 night in Oct 2025

10/10 Excellent

Lynda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice the staff so helpful and friendly
Stayed 1 night in Oct 2025

10/10 Excellent

Martha, Susanville

Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities
Solid value airport hotel, proximity to RTIA can’t be beat. Friendly staff, clean rooms, and reasonable parking fees if you plan to drop your car there.
Stayed 1 night in Jul 2025

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if you have an early flight out of Reno
Stayed 1 night in Oct 2025

8/10 Good

Joseph

Disliked: Property conditions & facilities
the key, the phone, and the TV didn’t work….but a very nice man untangled the wires on the TV and got it to work
Stayed 1 night in Oct 2025

6/10 Okay

Suzanne, Buena Park

Travelled with partner
My husband and I have stayed here several times before when in Reno, but I felt that the quality has gone down. Despite being a “non-smoking” hotel, our room smelled like cigarettes. Also, the restaurant off the lobby is now an Indian food restaurant, and we found the curry smell downstairs to be off-putting. They also seem to be sparsely staffed - when I tried to buy a cup of coffee downstairs in the morning, I could not find anyone in the vicinity of the restaurant for quite a while. Overall, it just seems like this hotel needs some upgrades to their property conditions, and to provide a better level of customer experience and service.
Stayed 3 nights in Sep 2025

10/10 Excellent

Tyson

Stayed 1 night in Oct 2025

2/10 Terrible

Corinne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I walked into my room and was instantly overwhelmed by the stench of cigarette smoke. The windows had clearly been left open in a half-hearted attempt to “air it out,” but the smell was unbearable. When I asked for a different room, I was told there were no other pet-friendly rooms available—yet I had to pay extra fees for my dogs, who are far cleaner than the last guest. The odor gave me a pounding headache, and all of my belongings now reek of smoke. The fact that management would knowingly assign such a disgusting room, charge additional fees, and then refuse to offer a solution is nothing short of outrageous
Stayed 1 night in Oct 2025

2/10 Terrible

Miguel

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was nice but the hallways need to be updated. The lady’s in the office are very rude and made it seem like we were bothering them. Let’s not talk about the security guard harassing us about if we were smoking! Keep in mind there was other tenants outside smoking and I was just having a drink outside our balcony, he kept flashing his flashlight at our faces after we told him it wasn’t us who was smoking. Then he left and 30 minutes later he did the same thing and after telling him to stop flashing our faces with the flashlight because my husband has seizures he didn’t care and kept going. I will NEVER spend a night at this place. Not worth the $900 I paid!!!!
Stayed 2 nights in Sep 2025

10/10 Excellent

Eric

Liked: Amenities
Very clean
Stayed 1 night in Sep 2025

10/10 Excellent

MATTHEW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldnt hear the airplanes even the hotel is across the street from the airport. Room was spacious.
Stayed 3 nights in Sep 2025

6/10 Okay

JOHN

Stayed 1 night in Sep 2025

10/10 Excellent

Brenda, Indianapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and lovely room and grounds. A little noisy with Harley's in town. Our room was facing the main road. Vroom, vroom. Better facilitiy than Harrahs in Lake Tahoe by far!
Stayed 1 night in Sep 2025