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"This hotel has a huge addition on it, including the beautiful atrium seen in the photos. Unfortunately our room was in the old part of the hotel. Ever
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Within a 10-minute walk of this Laugardalur hotel, you'll find Laugavegur and Asmundarsafn. Laugardalsholl and Laugardalsvollur are also within half a mile (1 km).
Full-service spa, dining
A full-service spa, a gym, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy perks like free self parking.
Hotel Reykjavík Grand ratings based on 8 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hotel Reykjavík Grand
Everyone (3)Couples (3)Family (2)
4 out of 5
This hotel has a huge addition on it, including the beautiful atrium seen in the photos. Unfortunately our room was in the old part of the hotel. Everything about it was old. I was disappointed
Posted by ANNEMARIE on 25 Mar. 2024
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5 out of 5
Posted by Kirk, from Beaverton on 29 Jul. 2023
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Comment from Hotel Management
29 Aug. 2023
by Bartek
Thank you for the 5 star rating!
5 out of 5
The staff at this hotel is top notch. Super friendly and willing to help with any questions. It’s pretty quiet which we liked but a short 15 min walk to Reykjavik shopping and restaurants. The lobby/lounge has a great vibe with couches and we enjoyed drinking, snacking and playing cards there. I would definitely recommend.
Some cons for me personally is the bed is REALLY soft with no support so I always had a backache. Also the towels were very stiff and scratchy, they need to use some fabric softener lol.
Posted by Stacey, from HACKETTSTOWN on 16 Apr. 2023
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Comment from Hotel Management
17 Apr. 2023
by Bartek
Thank you for your review, Stacey! We're thrilled to hear that you enjoyed the top-notch service provided by our staff and the cozy atmosphere of our lobby/lounge. We appreciate your feedback regarding the bed and towels and will work to improve in these areas. We hope to have the opportunity to welcome you back in the future!
5 out of 5
Lovely hotel, beautiful lobby, cozy room, very nice staff.
Posted by Nancy E. on 17 Apr. 2022
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Comment from Hotel Management
18 Apr. 2022
by Grand Hotel Reykjavík Reception Team
Thank you for your feedback. It was lovely having you here! We hope to welcome you again in the future.
3 out of 5
Lobby was nice. Bed ok. Nice pillows and comforters. The mattress was hard but not saggy. The TV was limited, no news channels. The pool was a 10’ walk away. We were told taking towels from the hotel was forbidden. We went on a tour from the hotel to a lagoon and the tour didn’t supply towels. We asked if they had towels, the unpleasant woman at the front desk said bringing towels from the hotel was “forbidden.” I’ve been to many places where visits to places where towels were needed were expected... hotels usually have beach towels in those places.
They had a coffee bar for a cappuccino or espresso. It didn’t open until 11 AM! The only way to get coffee before 11 AM was to go to the restaurant where you had to pay $30 for a breakfast buffet. You could not order a la cart breakfast. The breakfast buffet was not worth $30. There were reconstituted scrambled eggs, cold fried eggs, undercooked bacon, etc. There was a coffee machine in the lobby that you were supposed to be able to use for a fee, but they were servicing it during the hours when the coffee bar was closed so it was also not available. What hotel lobby doesn’t have coffee in the morning for their jet lagged guests???
They said they had a shuttle to the marina area, which is essentially where you needed to go for dinner. The shuttle ends at 5pm!
The customer service was nonexistent. I felt more like I was in a gulag than a “grand hotel.”
Will likely visit Iceland again. I will not stay here, nor recommend it.
Posted by a verified traveller on 8 Oct. 2019
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Comment from Hotel Management
27 Oct. 2019
by Bartek, FDM
Dear,
Thank you for your review. Firstly I would like to say that I'm sorry that we did not meet your expectations. As we are aware that hotels with part of the beach are providing towels to use outside of the building - most of the hotels without access to beach are not renting out towels. We are more than sure that you can rent a towel, or check beforehand and book that in a package, at the Blue Lagoon itself. We open our bar at 11 am and it is open until 11 pm - we do have a coffee machine in the lobby and there was no maintenance other than cleaning (5min) or refilling the water(2min) in past weeks. I´m sorry if that was too long, we are always doing it a few times a day since it is in use very often.
I´m surprised by your comments about breakfast - checking other reviews I have to say that our breakfast is one of the key factors in the success of our hotel.
There are plenty of options for dinner in our hotel and around it in walking distance. We can always help you to find a suitable restaurant. We run the shuttle as a complimentary extra service. Knowing the term of Gulag very well and having a part of it in history I would not describe any place in a democratic country with this term, for the memory of many.
4 out of 5
Hotel was very clean, staff was quick to respond with requests. I didn’t like that they charged us for an early check in. I thought they had said early check was an extra $30 but they charged me almost $50.
I thought this hotel was far from downtown Reykjavík but it wasn’t. It’s very close to Downtown Reykjavík, very easy drive or walk. Majority of the tours do a direct pick-up/drop-off at this hotel which is a plus, since the other pickup spots are at bus stops.
Posted by a verified traveller on 10 Aug. 2019
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4 out of 5
Overall property was clean, modern and great location. Did not like arriving after a 16 hour travel process at 7am and being given the impression we do not even want to talk to you until "check in time" of 3pm. There is NO WAY this property was sold out and there was a room somewhere. Besides rooms are cleaned throughout the morning and a room surely came available before 3pm.
Posted by Timothy on 18 Feb. 2019
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5 out of 5
Loved everything but the pillows :)
Great hotel, clean, comfortable, awesome breakfast buffet.... need better pillows though, that is literally my only complaint.
Hotel Reykjavík Grand offers its guests a full-service spa and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. A terrace, tour/ticket assistance, and multilingual staff are also featured at the eco-certified Hotel Reykjavík Grand. Free self parking is available. This Reykjavik hotel is smoke free.
312 guestrooms or units
14 levels
2 buildings
Built in 1987
Deli
Conference center
Business facilities
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Newspapers in lobby (free)
Fireplace in lobby
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Free WiFi
Free area shuttle
Snack bar/deli
Laundry facilities
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Internet access - wireless
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Hotel Reykjavík Grand offers 312 accommodations with safes and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers and hair dryers. This Reykjavik hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
In-room dining (limited hours)
Flat-screen television
Satellite channels
Refrigerator
Coffee maker
Bathtub or shower
Housekeeping (on request)
Hair dryer
Safe
Telephone
Iron and ironing board
Desk
Blackout drapes
Ensuite bathroom
Change of towels (on request)
Change of bedsheets (on request)
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.
Grand Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 1
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Ayurvedic treatments
Sauna in spa
Spa tub in spa
Massages
Prenatal massage
Steam room in spa
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 2 years old or younger stays free when using existing bedding.
Rollaway/extra beds are available for EUR 6500.0 per night.
Pet Policy
Pets: EUR 26 per pet, per night
Only dogs are allowed
Maximum 2 pets
Pets cannot be left unattended
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.
Children stay free
Pets Allowed-Specific Rooms Only
Service animals are allowed
Service animals are exempt from fees/restrictions
One child stays free
Debit cards not accepted
Staffed front desk
Carbon monoxide detector
Smoke detector
Car not required
Security system
Online Penalty Collection
Children stay free 2
Pets cannot be left unattended
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property follows sanitization practices of Safe Travels (WTTC - Global)
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately EUR 22 for adults and EUR 11 for children
Pet fee: EUR 26 per pet, per night
Service animals are exempt from fees
Late check-out fee: EUR 80 (subject to availability)
Rollaway bed fee: EUR 6500.0 per night
Facilities fee: EUR 30 per person, per day and includes use of: spa
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Grand Hotel Reykjavik
Grand Hotel Reykjavik Reykjavik
Grand Reykjavik
Grand Reykjavik Hotel
Grand Reykjavik Reykjavik
Hotel Grand Reykjavik
Hotel Reykjavik Grand
Reykjavik Grand
Reykjavik Grand Hotel
Reykjavik Hotel Grand
Top Cityline Grand Reykjavík
You should know
Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
