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Aloft Richmond West Short Pump

3.0 star property
3-star hotel near Short Pump Town Center

Choose dates to view prices

Photo gallery for Aloft Richmond West Short Pump

Exterior
Reception
Pub
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Breakfast, lunch and dinner served

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
3939 Duckling Drive, Richmond, VA, 23060
  • Place, Short Pump Town Center
    ‪2 min drive‬
  • Place, University of Richmond
    ‪10 min drive‬
  • Place, Greater Richmond Convention Center
    ‪15 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed

9.2 out of 10
Wonderful
(36 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

aloft, Room, 2 Queen Beds

7.8 out of 10
Good
(15 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

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About the area

Richmond

In shopping district.You'll find Short Pump Town Center and Elk's Lodge within 3 miles (5 km) of this hotel. Sheltering Arms Institute and Virginia Hospital & Health are also within 6 miles (10 km).

What's nearby

  • Short Pump Town Center - 2 min drive - 1.8 km
  • University of Richmond - 10 min drive - 12.2 km
  • Virginia Commonwealth University - 13 min drive - 21.2 km
  • Greater Richmond Convention Center - 15 min drive - 23.2 km
  • Kings Dominion - 24 min drive - 45.1 km

Getting around

  • Richmond Staples Mill Road Station - 16 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Wawa - ‬17 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪Chick-fil-A - ‬19 min walk
  • ‪Cook Out - ‬18 min walk
  • ‪Sonic Drive-In - ‬8 min walk

About this property

Aloft Richmond West Short Pump

3-star hotel near Short Pump Town Center
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and a meeting room are available.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 564 square feet (52 square meters) and includes conference space. A health club, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Aloft Richmond West Short Pump. Limited free parking is available on a first-come, first-served basis.

This 3-star Richmond hotel is smoke free.

  • 135 guestrooms or units
  • 5 levels
  • 564 sq ft of conference space
  • 52 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Pool or billiards table
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Aloft Richmond West Short Pump offers 135 air-conditioned accommodations with safes and complimentary newspapers. 42-inch LCD televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Bar (on property)
Hyatt House Richmond / Short Pump
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 1,001 reviews
The price is CA $184
CA $214 total
includes taxes & fees
Feb 12 - Feb 13
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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily on-the-go breakfast available 4:00 AM to 1:00 PM for a fee: USD 5 to 15 for adults and USD 5 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Health club
  • Shopping mall
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Bar/lounge
  • Dining venue(s)
The following facilities are closed on Monday and Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 5 to 15 for adults, and USD 5 to 15 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

aloft Richmond
aloft Richmond West Glen Allen
aloft Richmond West Hotel
aloft Richmond West Hotel Glen Allen
aloft West Richmond
Richmond aloft

Aloft Richmond West Short Pump Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 488 out of 1000 reviews
Rating 8 - Good. 261 out of 1000 reviews
Rating 6 - Okay. 122 out of 1000 reviews
Rating 4 - Poor. 75 out of 1000 reviews
Rating 2 - Terrible. 54 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Really clean and good for the price
Stayed 1 night in Oct 2025

8/10 Good

Tonya

Stayed 1 night in Oct 2025

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities
Accommodations were great, staff was lovely, great location.
Stayed 2 nights in Oct 2025

6/10 Okay

Danielle

Liked: Cleanliness
Disliked: Staff & service

Nice Hotel, Poor Management and Inconvenient Stay

Overall, my stay was just okay. There was only one working elevator in the guest tower, which was a huge inconvenience throughout my visit due to the high volume of guests coming and going. I requested additional towels but never received them. While the hotel itself is nice, it seems to be poorly managed. There were stacks of boxes at the front entrance, which created an unpleasant first impression each time I walked in and out. On a positive note, the hotel did offer evening activities for a small fee, which was a nice touch and added some entertainment options during the stay.
Stayed 2 nights in Oct 2025

4/10 Poor

Kenneth

Travelled with family
Liked: Cleanliness
Ikea like furniture not comfortable. Small rooms and noticeable marijuana odor throughout the hallways
Stayed 1 night in Oct 2025

10/10 Excellent

Michelle

Stayed 1 night in Oct 2025

6/10 Okay

Alexander

Stayed 1 night in Oct 2025

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. Great staff.
Stayed 2 nights in Oct 2025

8/10 Good

Christopher

Stayed 2 nights in Oct 2025

10/10 Excellent

don

Stayed 1 night in Oct 2025

10/10 Excellent

Rasheed

Stayed 2 nights in Oct 2025

6/10 Okay

Philip

Travelled with partner
Liked: Cleanliness, staff & service
The decor is outdated. I would recommend changing the main scent also. Parking was easy and location was great.
Stayed 1 night in Oct 2025

6/10 Okay

Beth

Liked: Cleanliness
I was agast that the representative at the front desk could not give me a room when I walked in. He said to sit in the lobby on my phone and reserve a room online. My email address that was registered with Bonvoy was stuck in a digital nightmare and I couldn’t log onto my account. I then went onto Expedia to get my room. The entire hour the front desk rep knew I wanted and needed a room but he was simply a face hired by Aloft…to do what? Not helpful. In the morning the new representative at the front desk was amazing. Five stars for her. The housekeeping staff 5star. I witnessed other guests not happy with things but I understand that’s hearsay. If this place wasn’t right next to ACAC I wouldn’t stay here again.
Stayed 1 night in Oct 2025

6/10 Okay

Christine

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The shares areas were not clean.. especially the fitness center and the stairway entrance No water in fitness center
Stayed 2 nights in Sep 2025

8/10 Good

Peter

Stayed 1 night in Sep 2025

10/10 Excellent

gershom

Liked: Amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Aug 2025

10/10 Excellent

Jodi

Stayed 2 nights in Sep 2025

4/10 Poor

Dan

Stayed 1 night in Sep 2025

10/10 Excellent

Will

Stayed 1 night in Sep 2025

6/10 Okay

Chance

Business traveller
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

don

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Place is wonderful can’t wait to stay again
Stayed 1 night in Aug 2025

10/10 Excellent

Melvin

Stayed 1 night in Aug 2025

8/10 Good

monica

Travelled with family
Liked: Cleanliness
Check in area not in a good location of lobby. It was “Salsa dance” night and the reception person couldn’t hear me, wasn’t attentive and was singing along with music. Didn’t offer any additional info on Hotel details for example about WiFi, parking etc.
Stayed 1 night in Aug 2025

10/10 Excellent

ADARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Date night

Everything was amazing. The view of the area from the window was nice. The room was temperature properly and we had access to restaurants and bars that were walking distance.
Stayed 1 night in Aug 2025

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!!!!!!! Very pleased
Stayed 1 night in Aug 2025