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Springhill Suites by Marriott Richmond Northwest

2.5 star property
Hotel near Short Pump Town Center in Richmond

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Photo gallery for Springhill Suites by Marriott Richmond Northwest

Exterior
Free daily buffet breakfast
Reception
Lobby
Property amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View in a map
9960 Independence Park Drive, Richmond, VA, 23233
  • Place, Virginia Hospital & Health
    ‪3 min drive‬
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, Henrico Doctors' Hospital
    ‪5 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪24 min drive‬

Room options

View all photos for Studio, 2 Double Beds

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds

9.0 out of 10
Wonderful
(72 reviews)
  • 42 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(68 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 2 Double Beds (Hearing Accessible)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Richmond

In Richmond .At this Richmond hotel, you'll be within 3 miles (5 km) of Virginia Hospital & Health and 6 miles (10 km) of Short Pump Town Center. Elk's Lodge and Regency Square Mall are also within 6 miles (10 km).

What's nearby

  • Virginia Hospital & Health - 3 min drive - 4.5 km
  • Short Pump Town Center - 4 min drive - 5.9 km
  • Bowlero West End - 4 min drive - 4.8 km
  • Henrico Doctors' Hospital - 5 min drive - 6.8 km
  • Elk's Lodge - 5 min drive - 8.2 km

Getting around

  • Richmond Staples Mill Road Station - 15 min drive
  • Richmond Intl. Airport (RIC) - 26 min drive

Restaurants

  • ‪Costco Food Court - ‬17 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Golden Corral - ‬14 min walk
  • ‪Chicken Salad Chick - ‬11 min walk
  • ‪Cracker Barrel - ‬3 min walk

About this property

Springhill Suites by Marriott Richmond Northwest

Hotel near Short Pump Town Center in Richmond
A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 280 square feet (26 square meters) and includes conference space. A fitness center, tour/ticket assistance, and a picnic area are also featured at the business-friendly Springhill Suites by Marriott Richmond Northwest. Free self parking is available.

This Richmond hotel is smoke free.

  • 103 guestrooms or units
  • 4 levels
  • 280 sq ft of conference space
  • 26 sq m of conference space
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
Springhill Suites by Marriott Richmond Northwest offers 103 accommodations with iPod docking stations and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 37-inch LCD TV with premium cable channels
  • iPod dock

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Springhill Suites Marriott Northwest
Springhill Suites Marriott Northwest Hotel
Springhill Suites Marriott Northwest Hotel Richmond
Springhill Suites Marriott Richmond Northwest
Springhill Suites Northwest
Springhill Suites Richmond Northwest
Springhill Suites Marriott Richmond Northwest Hotel
Springhill Suites by Marriott Richmond Northwest Hotel
Springhill Suites by Marriott Richmond Northwest Richmond
Springhill Suites by Marriott Richmond Northwest Hotel Richmond

Reviews

Springhill Suites by Marriott Richmond Northwest Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 631 out of 1003 reviews
Rating 8 - Good. 214 out of 1003 reviews
Rating 6 - Okay. 81 out of 1003 reviews
Rating 4 - Poor. 34 out of 1003 reviews
Rating 2 - Terrible. 43 out of 1003 reviews

Reviews

10/10 Excellent

Kamyron

Liked: Cleanliness
Stayed 1 night in Oct 2025

6/10 Okay

Ismael

Travelled with family
Liked: Staff & service, property conditions & facilities
The property personal was very helpful, but the breakfast wasn't good, it seems overcooked, not enough personal to help setup the breakfast area. I probably won't stay again.
Stayed 3 nights in Aug 2025

4/10 Poor

Theresa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is in dire need of updating. I stayed one night. The hotel itself is dark and dingy. The carpets throughout the hotel were very dirty and worn. The room was dated and the carpet was disgusting- there red stains on the carpet - looked like blood - so gross. Behind the night stand were spatters of blood. It was just gross - I couldn’t even take a shower there. I wanted to watch TV - the screen was broken. I just tried to sleep a few hours and got up and left. The only positive was the reception staff. They were very pleasant. Not sure about housekeeping - I wasn’t there long enough to meet them. I would not recommend staying here.
Stayed 1 night in Aug 2025

6/10 Okay

Phillip

Travelled with family and small children
Liked: Staff & service
Rooms are okay. Bathrooms need some cosmetic repairs (dingy tub and scum around water fixtures). Shower curtain had stains on it. Beds were clean and other areas except the window had a lot of spider webs. Staff were kind and helpful. Pool was nice.
Stayed 1 night in Aug 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfy, and attractive. Great shower. The microwave in room 115 wasn’t working. (I didn’t mention when I checked out because the front desk was too busy. )
Stayed 1 night in Aug 2025

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All I can say is I missed you guys! In my recent travels, I’ve I chosen the less expensive hotels trying to be penny conscious and not the usual hotel snob. If asked how those worked for me, they didn’t! I’ve learned no matter the location, the Marriott brand will not disappoint. There is nothing I can complain about. My excellent experience started as soon as I walked in and continue from the elevator to my room. I was originally booked for four days but woke up on the day of check out and didn’t want to leave, so I extended one more day.
Stayed 4 nights in Aug 2025

10/10 Excellent

Lucas, Roxboro

Stayed 1 night in Aug 2025

8/10 Good

laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast wasn't good but everything else was great!
Stayed 1 night in Aug 2025

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Christopher

Travelled with family
Liked: Staff & service
The breakfast area on Saturday 8/16/25 was about as gross and messy as I've EVER seen a place. Food everywhere, trash overflowing. The coffee station was in shambles. People are awful
Stayed 2 nights in Aug 2025

6/10 Okay

Emily

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The front desk staff were very friendly, and the room worked well for our family. We were disappointed, however, by the breakfast situation. Many items were missing (e.g., peanut butter, forks, napkins), and the oatmeal was uncooked (oats in water, rather than oatmeal). The coffee ran out and was not refilled for some time. We tried asking the staff member to replenish a couple times, and it didn't happen. When I came back in the afternoon to the hotel, I made myself a tea, but the water was lukewarm.
Stayed 2 nights in Aug 2025

10/10 Excellent

Finette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nine night stay- The facilities are ok but the morning breakfast needs more variety
Stayed 1 night in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
I was good.
Stayed 2 nights in Aug 2025

8/10 Good

Charles Douglas Ragland

Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Travelled with family
Liked: Amenities
The service by the staff from the moment we checked in was very good.
Stayed 2 nights in Aug 2025

8/10 Good

Stacy

Stayed 1 night in Aug 2025

10/10 Excellent

Janelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, very clean and comfortable to
Stayed 3 nights in Aug 2025

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed that the suite did not include a full-size refrigerator and microwave. I have stayed at Candlewood Suites in the past and that was included. Also, I was very disappointed in the breakfast. I did arrive close to closing but there was very little remaining on the food bar. Also, there was trash everywhere. Even when I left at 11:45, nothing had been cleaned up at that point.
Stayed 1 night in Aug 2025

10/10 Excellent

Gary

Stayed 2 nights in Aug 2025

8/10 Good

John

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Syleste

Staff was very pleasant and helpful.
Stayed 3 nights in Aug 2025

6/10 Okay

Sharon

Travelled with family
Liked: Staff & service
Our room smelled like cigarette smoke. The employees were very friendly and helpful.
Stayed 2 nights in Aug 2025

4/10 Poor

Ashlee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We went with friends and none of our rooms were available for the 3:00 check in time and still weren’t ready after 3:00. The bath tub in our room didn’t drain so had to shower standing in the filth from sweating all day at the race. In the morning the breakfast station wasn’t ready at 7 and by 7:30 all coffee and food was gone and staff said it was sold out.
Stayed 1 night in Aug 2025

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds and couch were comfortable and it was in a safe area
Stayed 1 night in Aug 2025