For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Easy check in and easy to find location. Disappointed that they say they offer breakfast, which should actually be called Free coffee and danish be
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Motel near Berglund Center, connected to the convention center in Roanoke
City center stay
At this Roanoke motel, you'll be within half a mile (1 km) of Berglund Center and 3 miles (5 km) of Valley View Mall. St. Andrews Catholic Church and O. Winston Link Museum are also within 2 miles (3 km).
Property Amenities
Free WiFi in public areas is available at this motel. Take advantage of the free self parking.
Free WiFi, microwaves
Featuring conveniences like microwaves and coffee/tea makers, the 46 guestrooms also offer free WiFi and LED TVs with cable channels. Free local calls and hair dryers are also available.
Econo Lodge Civic Center ratings based on 14 Verified Reviews
Review Summary
3.1
out of 5
3.0 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff3.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition2.5 out of 5.0
Guest reviews for Econo Lodge Civic Center
Everyone (6)
4 out of 5
Posted by a verified traveller on 15 Feb. 2020
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Comment from Hotel Management
17 Feb. 2020
by Bhavik Patel, GM
Dear Guest,
Thank you for taking the time to leave a review. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service.
It was a pleasure to host you and we can't wait to see you soon!
2 out of 5
I booked a non-smoking room well in advance, but upon arrival, no non
Posted by a verified traveller on 3 Jun. 2019
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Comment from Hotel Management
4 Jun. 2019
by Bhavik Patel, GM
Dear Guest,
Thank you for taking the time to leave a review for our hotel. We apologize for failing to exceed your expectations. We have been operating the hotel since April 2013. Since then, we have replaced 10,000 sq/feet of flat roof, 100% of the sink and bathtub drains and faucets. We have also installed curved shower bar in every bathroom. We have also replaced 100% of the bed base and mattresses. We have also upgraded our Internet infrastructure to ensure a guest would have at least 80% signal anywhere in the hotel including the parking lot. We have also renovated every room with new lights, 40" LED TV with HD channels, new bathroom door and frame and new higher toilets. We have also replaced 100% of the furniture in every room. We have also finished a big masonry project to update the exterior of the hotel. We have painted the exterior of the hotel and finished replacing carpet with hard floor in 100% of the rooms. In addition, we have also finished paving the parking lot In October 2018. We are proud of the improvements we have made to the hotel in a such short time; however, we are not finished yet. I am confident that we will be able to keep improving the overall condition of the rooms to meet expectations from our guest.
Again, our sincerest apologies for any inconvenience and thank you for your valuable feedback.
2 out of 5
Unable to stay due to a lack of parking for our truck and trailer...
Posted by a verified traveller on 23 Mar. 2019
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Comment from Hotel Management
4 Apr. 2019
by Bhavik Patel, GM
Dear Guest,
Thank you for taking the time to leave a review for our hotel. We apologize for failing to exceed your expectations. We have finished paving the parking lot In October 2018 but unfortunately due to the infrastructure of the building we are not able to accommodate bigger vehicles.
Again, our sincerest apologies for any inconvenience and thank you for your valuable feedback.
3 out of 5
Close to downtown
Pros:Location
Cons:Breakfast
Location:Downtown restaurant
Easy check in and easy to find location. Disappointed that they say they offer breakfast, which should actually be called Free coffee and danish because that all it was
Posted by a verified traveller on 20 Aug. 2018
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Comment from Hotel Management
23 Aug. 2018
by Bhavik Patel, GM
Dear Guest,
Thank you for taking the time to review our hotel, your input and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met on arrival and during their stay. It was our pleasure to serve you and we are delighted you enjoyed your stay with us.
We take our reviews very seriously and we appreciate your feedback. We look forward to seeing you again soon!
1 out of 5
Dirtier when I left the room than when I arrived
Pros:Nothing
Cons:Clean the carpet between shampoos with a dry cleaner (google it) and Shampoo more than once every three months. Replace couch, curtains and carpet.
Location:Must do Wasena City Tap Room.(try beer flights), Jack Brown's Burgers and Beer, Black Dog Salvage, Star, Hotel Roanoke and City Center!
We pulled up passing a homeless guy. We decided to go inside, instead of the security window. Got our key. Check in was good. Noticed the breakfast area is smaller than pictures make it seem. Went into a dated entry way and noticed the stained carpet and stale smell. Bed and tables are newer. Sofa old and dirty. Checked sheets and they were fresh with fold lines in them. Bathroom and sink area was clean looking. Didn't feel safe leaving belongings in room so went to dinner and came back in with belongings. Walked around for a few minutes with socks on and saw they were black. On closer inspection the carpet was not stained, it was filthy. Edges separated from walls had dirt in them. I was already dirty and it was late so we stayed. There were Finger prints on headboard and night stands. I wiped everything down before I put anything on the surfaces and did not feel safe using the Internet. Upon checking out I tried showing the owner. He told me they shampoo the carpets every 3 months but during rainy times they can't because it will form mold so they have missed that. He proceeded to tell me he lets his 3 year old run around in the rooms so they are clean. He also showed me the tile flooring they are planning on switching to. Who wants to stay at a hotel with tile floors throughout. If you look at my pictures you will see that I am not exaggerating.
Posted by J, from New Jersey on 14 Jun. 2017
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Comment from Hotel Management
15 Jun. 2017
by Bhavik Patel
Dear Guest,
Thank you for staying with us during your recent trip. We are sorry to hear that we were not able to meet your expectation for your stay. The management of the Econo Lodge Civic Center was changed in April 2013. Since then, we have replaced 10,000 sq/feet of flat roof, 100% of the sink and bathtub drains and faucets. We have also installed curved shower bar in every bathroom. We have also replaced 100% of the bed base and mattresses. We have also upgraded our Internet infrastructure to ensure a guest would have at least 80% signal anywhere in the hotel including the parking lot. We have also renovated every room with new lights, 40" LED TV with HD channels, new bathroom door and frame and new higher toilets. We have also replaced 100% of the furniture in every room. Since we decided to improve the hotel from inside first, we'll be concentrating on the exterior of the hotel.
Thank you once again for sharing your experience with us.
2 out of 5
Cons:Management needs to be trained in customer service and housekeeping/maintenance needs to address major issues in rooms.
Quick stop on a long trip. The hotel manager contacted me asking me to cancel my reservation with Travelocity so they did not have to pay the fees and would in turn pass that savings along to me. I obviously did not do so because I feel that what he asked me to do was not morally right. After arrival at approx 11pm and looking into the rooms, the non-smoking room on one side stunk like someone has been smoking in there. The one smoking room that we did get (right next to the non-smoking) had the lights burnt out in the bathroom, no handles on any of the dresser drawers, the additional security lock on the door was broken off. The other non-smoking room we got was fine with no problems or issues. The breakfast area is small, only able to seat 8 people at a time. Our group consisted of 12 people, so in order to not clog the entire area, my husband went to the lobby to grab a couple pastries for our kids. The manager was extremely rude and told him that he was not allowed to take the food back to his room. Afterwards, we saw multiple people taking food back to their rooms. When I told the manager about the issues with the room his response was that the top lock really did not provide any additional security and that they would have come right away to fix the light. I was not willing to have a stranger into our room that late at night, with sleeping children. Management at this hotel is horrible.
Posted by Kathy, from Maryland on 26 Aug. 2016
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Comment from Hotel Management
31 Aug. 2016
by Bhavik Patel
Dear Guest,
I'm sorry that we were not able to meet your expectation. We have taken your feedback to heart and we'll be working even harder. Econo Lodge Civic Center has change management in April 2013. we are constantly working hard to improve the hotel. Since April, we have replaced 100% of the old toilets with new dual flush toilets, 42% of the AC units from 8000 BTU to 12000 BUT, 34% of fridge and microwave. We have also installed curved shower bar in 100% of rooms. Every bathroom has been re-caulked and each bathtub has been fitted with a anti-slip mat. Each bathtub and sink has a new drain. We are also replaced 100% of the sink faucets. We have also replaced our roof which has taken a lot of time and financial resources. We have also upgraded the entire infrastructure of the guest Wi-Fi in November 2014. We have also replaced bed bases/frames and mattresses in each room in January 2015. In addition, we have renovated 100% rooms completely which has 40" flat screen TV. We are also replacing all of the light fixtures, vanity mirror, bathroom door & frame as well during the renovation. We have replaced all of the furniture withing last week. We are proud of the improvements we have made to the hotel in a such short time; however we are not finished yet. I am confident that we will be able to keep improving the overall condition of the rooms to meet expectations from our guest.
3 out of 5
Inexpensive, clean, and convenient
Easy to get to, close to the airport and downtown, and good "bang for the buck". My room with clean and didn't smell musty. The rooms are worn, dated, and my ceiling had more than one water stain --but the price was right
Posted by MissWendy, from Galax, VA on 23 Sep. 2013
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4 out of 5
Surprisingly nice!
I've stayed in a lot of motels in this price range, of varying quality, over the past month and this is one of the cleaner I've stayed in. No bugs, recently renovated, new bedspreads. From my understanding, they have newer management. The man and woman who run this place were really friendly and accommodating, and even switched us to double bed room when we asked last minute. Its definitely not deluxe, but it was clean, not sketchy, and the best price for the area.
Posted by riverside87, from New York, NY on 29 Jul. 2013
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3 out of 5
OK
Pros:close to civic center
We needed ground floor, but was told all non-smoking was 2nd floor. This didn't seem to be true. Room smelled lightly smoky, but this is not hotels fault, it is the jerks who smoke in these rooms. OK motel for the money. Roanoke has high room rates.
Posted by Crafter, from NC on 19 Oct. 2011
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1 out of 5
never again!
We were very unpleasantly surprised by a cockroach on the end table next to the bed. This was the morning we were checking out. If we had seen it the night before I don't think we could have slept there, if we had been able to get another room, that is. The night we stayed was the weekend of graduation at VA Tech and no other rooms were available in the entire area. You can believe we won't be staying there ever again!
Due to COVID-19, this property’s food and beverage options may be limited.
Property Features
As a guest of Econo Lodge Civic Center, you'll find coffee/tea in a common area and a television in a common area. WiFi is free in public spaces. Free self parking is available. Smoking is allowed in designated areas at this Roanoke motel.
46 guestrooms or units
Breakfast available (surcharge)
Coffee in lobby
Front desk (limited hours)
Television in lobby
Smoking in designated areas
Family Friendly Amenities
Family property
Free WiFi
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Roanoke Regional Airport (ROA) (7.4 km / 4.6 mi)
Train station: Roanoke Station (2.4 km / 1.5 mi)
Parking: Free self parking
Room Amenities
Econo Lodge Civic Center offers 46 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. LED televisions come with premium cable channels. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.
LED television
Cable channels
Premium channels
Microwave
Coffee maker
Shower and tub combination
Cribs (surcharge)
Rollaway beds (surcharge)
Housekeeping (daily)
Local calls (free)
Hair dryer
Telephone
Exterior corridor access
Air conditioning
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy continental breakfast daily.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Check-in time ends at 6 AM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are available for USD 10 per night.
Cribs (infant beds) are available for USD 10 per night.
Pet Policy
Pets: USD 10 per pet, per night
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; masks are required in public areas. Contactless check-out is available. The property affirms that it follows sanitization practices of Commitment to Clean (Choice) guidelines.
No elevators
Number of children who can stay free - 2
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are not provided with hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Masks are compulsory at the property
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 10 per pet, per night
Crib (infant bed) fee: USD 10 per night
Rollaway bed fee: USD 10 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Econo Lodge Civic Center
Econo Lodge Civic Center Hotel
Econo Lodge Civic Center Hotel Roanoke
Econo Lodge Civic Center Roanoke
Econo Lodge Roanoke
Roanoke Econo Lodge
Econo Lodge Civic Center Motel Roanoke
Econo Lodge Civic Center Motel
Econo Lodge Civic Center Motel
Econo Lodge Civic Center Roanoke
Econo Lodge Civic Center Motel Roanoke
You should know
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
