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"The staff were very nice, the rooms were clean and comfortable, the internet worked well, the fridge in the room was bigger then expected and had a fr ... " More

By a verified traveller on Sun 24 Sep 2023

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Hotel Description

Motel with free WiFi, connected to the convention center in Roanoke

City center stay

Within a 10-minute walk of the motel, you'll find Berglund Center and Civic Center. St. Andrews Catholic Church and O. Winston Link Museum are also within 2 miles (3 km).

Free perks

This motel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Staff at the 24-hour front desk can provide around-the-clock assistance.

Standard Double Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $94* Per night/room 31 Mar. - 1 Apr.

Standard Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room, 2 Double Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Econo Lodge Civic Center ratings based on 17 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Econo Lodge Civic Center

Everyone (10) Family (1)
1 out of 5
The hotel is sitting on top of Old Lick cemetery territory and over top of burried African Americans, probably, illegally. They charged my card twice, $150.69. The room I stayed in, 236, was infested with bed bugs which i didnt notice until 2am while reading sitting in a desk chair, I'm sure the entire hotel is also infested with bed bugs. I got bit and showed the owner, I have pictures of the bites and also the mattress lining that's clearly coated in bed bugs, the owner and his wife accused me of bringing the bugs, because I had been there 3 days and never said anything. I couldn't say anything until I noticed after being bitten. I want a refund at the very least, I called the police as well. They informed me that this is a civil matter.

Posted by on 17 Feb. 2024

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Comment from Hotel Management

22 Feb. 2024 by sj

Dear Guest Thank you for taking the time to give feedback regarding your recent stay at Econo Lodge Civic Center. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Smriti Joshi Manager Econo Lodge Civic Center

5 out of 5

Posted by on 24 Sep. 2023

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Comment from Hotel Management

27 Sep. 2023 by Sjoshi

Dear Loya, Thank you for taking the time to give feedback regarding your recent stay at Econo Lodge Civic Center. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Smriti JoshiManagerEcono Lodge Civic Center

5 out of 5
The staff were very nice, the rooms were clean and comfortable, the internet worked well, the fridge in the room was bigger then expected and had a freezer, the rooms looked to have been remodeled recently, the breakfast was a typical continental breakfast.

Posted by on 24 Sep. 2023

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Comment from Hotel Management

27 Sep. 2023 by Sjoshi

Dear Loya, Thank you for taking the time to give feedback regarding your recent stay at Econo Lodge Civic Center. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Smriti JoshiManagerEcono Lodge Civic Center

5 out of 5
Comfortable, clean, staff & others friendĺy.

Posted by on 16 Nov. 2022

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Comment from Hotel Management

17 Nov. 2022 by GM

Dear Jim,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are thrilled to have exceeded your expectations. With absolute honor, we would like to tell you that the Econo Lodge Civic Center won the Choice Properties 'Gold Award' for the Five years. After all, guest satisfaction has always remained our utmost priority. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant.Bhavik PatelGeneral Manager

5 out of 5
Very friendly reception staff - both morning and night. I wish Travelocity had a place to request a non-pet room. This property saves the pet rooms for late check in people. We had reserved two rooms and one of them was “sometimes” used as a pet room. You could definitely tell the difference because of the smell. Maybe this is something you could add to your website.

Posted by , from Aurora on 20 Aug. 2022

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4 out of 5
Good bed, good AC, good tv choices, okay bathroom, did not use shower, pretty far from interstate hwy.

Posted by on 6 Sep. 2021

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Comment from Hotel Management

6 Sep. 2021 by GM

Dear Ray, Thank you for staying with us during your recent trip. We are glad to hear that you found our hotel to be comfortable. As you have experienced, we strive to provide each guest with the most comfortable experience. Thank you for your kind words. We hope to see you soon! Bhavik Patel General Manager

4 out of 5

Posted by on 15 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Bhavik Patel, GM

Dear Guest, Thank you for taking the time to leave a review. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. It was a pleasure to host you and we can't wait to see you soon!

2 out of 5
I booked a non-smoking room well in advance, but upon arrival, no non

Posted by on 3 Jun. 2019

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Comment from Hotel Management

4 Jun. 2019 by Bhavik Patel, GM

Dear Guest, Thank you for taking the time to leave a review for our hotel. We apologize for failing to exceed your expectations. We have been operating the hotel since April 2013. Since then, we have replaced 10,000 sq/feet of flat roof, 100% of the sink and bathtub drains and faucets. We have also installed curved shower bar in every bathroom. We have also replaced 100% of the bed base and mattresses. We have also upgraded our Internet infrastructure to ensure a guest would have at least 80% signal anywhere in the hotel including the parking lot. We have also renovated every room with new lights, 40" LED TV with HD channels, new bathroom door and frame and new higher toilets. We have also replaced 100% of the furniture in every room. We have also finished a big masonry project to update the exterior of the hotel. We have painted the exterior of the hotel and finished replacing carpet with hard floor in 100% of the rooms. In addition, we have also finished paving the parking lot In October 2018. We are proud of the improvements we have made to the hotel in a such short time; however, we are not finished yet. I am confident that we will be able to keep improving the overall condition of the rooms to meet expectations from our guest. Again, our sincerest apologies for any inconvenience and thank you for your valuable feedback.

2 out of 5
Unable to stay due to a lack of parking for our truck and trailer...

Posted by on 23 Mar. 2019

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Comment from Hotel Management

4 Apr. 2019 by Bhavik Patel, GM

Dear Guest, Thank you for taking the time to leave a review for our hotel. We apologize for failing to exceed your expectations. We have finished paving the parking lot In October 2018 but unfortunately due to the infrastructure of the building we are not able to accommodate bigger vehicles. Again, our sincerest apologies for any inconvenience and thank you for your valuable feedback.

3 out of 5

Close to downtown

Pros: Location
Cons: Breakfast
Location: Downtown restaurant
Easy check in and easy to find location. Disappointed that they say they offer breakfast, which should actually be called Free coffee and danish because that all it was

Posted by on 20 Aug. 2018

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Comment from Hotel Management

23 Aug. 2018 by Bhavik Patel, GM

Dear Guest, Thank you for taking the time to review our hotel, your input and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met on arrival and during their stay. It was our pleasure to serve you and we are delighted you enjoyed your stay with us. We take our reviews very seriously and we appreciate your feedback. We look forward to seeing you again soon!

About the Econo Lodge Civic Center

Location 308 Orange Ave. NE, Roanoke, VA 24016

Property Features

Free breakfast is available daily. WiFi is free in public spaces. Econo Lodge Civic Center also features a vending machine, coffee/tea in a common area, and a television in a common area. Self parking is free. Smoking is allowed in designated areas at this Roanoke motel.

  • 46 guestrooms or units
  • Continental breakfast (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Roanoke Station (2 km / 1.3 mi)
  • Parking: Free self parking

Room Amenities

Econo Lodge Civic Center offers 46 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. LED televisions come with premium cable channels. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • LED television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 6 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per night.
  • Cribs (infant beds) are available for USD 10 per night.

Pet Policy

  • Pets: USD 15 per pet, per night
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • No elevators
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free 12
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Econo Lodge Civic Center
  • Econo Lodge Civic Center Hotel
  • Econo Lodge Civic Center Hotel Roanoke
  • Econo Lodge Civic Center Roanoke
  • Econo Lodge Roanoke
  • Roanoke Econo Lodge
  • Econo Lodge Civic Center Motel Roanoke
  • Econo Lodge Civic Center Motel
  • Econo Lodge Civic Center Motel
  • Econo Lodge Civic Center Roanoke
  • Econo Lodge Civic Center Motel Roanoke

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.