Hilton Garden Inn Roanoke Rapids, Roanoke Rapids: CA $127 Room Prices & Reviews

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

CA $128* Per night/room 5 May - 6 May

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

King bed room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 5 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

See all rooms (13)

3.7 out of 5

Good!

See all 28 travelocity Reviews

"The room was clean and spacious. But when checking in they said breakfast didn’t come with the room. I booked this hotel cause it said breakfast inclu ... " More

By a verified traveller on Wed 06 Dec 2023

Hilton Garden Inn Roanoke Rapids ratings based on 28 Verified Reviews

Review Summary

3.7 out of 5 3.5 out of 5.0

Room cleanliness 4.0 out of 5.0

Service & staff 3.5 out of 5.0

Room comfort 0.0 out of 5.0

Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Garden Inn Roanoke Rapids

1 out of 5

Upon arrival and picking up keys for a Jr. King Suite, we went to our room and noted significant water on the floor of the bathroom. I returned to the front desk to report issue and asked to be re-assigned to another room. Front Desk person took immediate offense to my request, insinuated we caused the issue, then said she had to "downgrade" our room to a regular King room since we booked through a third party. I replied that I had heard up bumping up customers when there is an issue but never downgrading them without some consideration. Reported the issue to the Hotel Manager in the morning, and once again was treated somewhat rudely, and reminded she couldn't do anything since we booked 3rd party. Have stayed here 6-8 times over the past 18 months due to recurring business in the area and normally things go well. Guess we'll re-think our options moving forward. Staff does not seem well trained in client service when things go off-schedule. Construction/remodeling going on in hotel and property is not currently in "prime condition". Worked partial refund thru third party, but things really did not have to be that hard.

Posted by JOHN, from MANASSAS on 16 Jan. 2024

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Comment from Hotel Management

19 Jan. 2024 by Customer Service

John, it's regrettable to hear about your disappointing experience with our team members during your recent stay, especially considering your frequent visits. We apologize for the challenges faced with your room assignment. Our intent is always to provide comfortable accommodations. Similarly, any perceived lack of customer service during times of unscheduled situations is not in line with our usual standards.Regarding the renovation you mentioned, we're striving to enhance the overall experience in response to valuable feedback like yours. We sincerely hope you consider giving us another opportunity to provide the kind of service you've come to expect from us.

3 out of 5

The room was clean and spacious. But when checking in they said breakfast didn’t come with the room. I booked this hotel cause it said breakfast included. Hmmm. Then all night long we heard a hissing sound. Every time some one flushed the toilet or ran water we heard the hissing sound. Our tv was horrible. It was fuzzy and kept freezing. Good thing we didn’t book cuz of tv. lol. Then the booking said free WiFi. You got free WiFi if you signed up to be a member for free. But you had to give all your info to do so. Then if you were lucky enough to get internet it lasted 20 mins and then kicked you off. Not staying here again.

Posted by Dory on 6 Dec. 2023

7 Dec. 2023 by Customer Service

Dory, thank you for sharing your experience. It's great to hear you found the room to be tidy and ample in size. However, we apologize if there was a misunderstanding concerning the inclusion of breakfast, and we'll look into ways to make this clearer for our guests. The noise disturbances you experienced and the TV quality, is not the standard we aim for, and we'll surely take your feedback into account. It seems there were also some complexities with our Wi-Fi access; be assured we'll work on streamlining this process. We appreciate your feedback, it helps us improve. We hope we get another opportunity to provide you with a better stay.

4 out of 5

Posted by KAREN, from Bethesda on 21 Oct. 2023

10 Nov. 2023 by Customer Service

Karen, thank you for taking the time to rate the Hilton Garden Inn Roanoke Rapids. We're pleased to see that your stay was satisfactory and we hope to welcome you back in the near future for another delightful experience. Safe travels!

It's not the property that put a bad tatste in my mouth. When I made the reservation back in Nov of 2022, I specifically requested a room with a kink bed and a garden tub. They put us in rm 183 which is handicap. I had to go to the front desk and have it changed to another rm 531 and pay more money out of pocket which is terrible customer service. Never again!!!!

Posted by Joey on 6 Feb. 2023

5 out of 5

Posted by Geri, from Fort Lauderdale on 30 Dec. 2022

10 Nov. 2023 by Joshua

We are glad you enjoyed your stay with us. If you're ever in the area again please stop and see us.

Posted by Claire on 12 Nov. 2022

2 out of 5

We like this place because of convenience of on-site dining. Neither the restaurant nor pub were open.

Posted by BLANCHE, from WHITE HALL on 16 Aug. 2022

I didn't like that i reserved and was charged for a king bed room and when i checked in i was giving a double twin bed room. I wanted what i am paid for.

Posted by Christie on 10 Jul. 2022

Disabled people shouldn't stay hear.

Posted by Richard on 20 Jun. 2022

After going to my room (524) I was disappointed by the poor condition of the furniture, outdated appliances and loud noise the hvac was making. TV and WiFi were not working so I called the desk for help. They told me I needed to unplug and replug the TV. That didn’t work so they said they’ll reduce the rate of the room because they had no other rooms available. When I asked about the error message I got trying to login to the WiFi, the clerk said he wouldn’t come up to look into the issue because he’d been sexually assaulted the last time he went to a room. I get out of bed, go down to the desk and he takes my phone to show me how to logon to the WiFi…the WiFi worked fine in the lobby, it went out again as soon as I entered my room. I called down again and the guy said “o.k.” And hung up, 20 minutes later he’s banging on the door like the police and when I open it, he says “follow me”. He then takes me to a different room (despite not having any empty rooms earlier) opens the door and says, “the TV works in here” then hands me a key card to the new room and leaves. This room (528) had several unexplainable noises but I was in town for a funeral and was too tired to complain any further. The following morning During check-out, I find that the “reduced rate” I was offered shouldn’t have been offered because I didn’t book through the hotel so it should have been reported to the 3rd party app. I paid $200 per night for a motel 6 experience. No more Hilton for me.

Posted by Ronald on 30 May 2022

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Hotel Description

Room, 2 Queen Beds

Room, 1 King Bed

King bed room

Suite, 1 Bedroom

Deluxe Room, 1 King Bed

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Hilton Garden Inn Roanoke Rapids ratings based on 28 Verified Reviews

Guest reviews for Hilton Garden Inn Roanoke Rapids

About the Hilton Garden Inn Roanoke Rapids

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