6/10 Okay
Catherine
Travelled with partner
Oct 16, 2025
Liked: Staff & service, amenities, property conditions & facilities
We had a Junior Suite that was spacious, well appointed and nicely decorated. Both the room and bathroom were a bit tired, but everything worked fine. The bed was very comfortable and the bedding good quality. The bathroom was big with double sinks and plenty of space for toiletries. The hotel is located in a charming little street in a very busy part of Rome, so it was quite noisy at night and early in the morning, even though we had shutters and good quality windows. I guess it is to be expected in this location. A few things were very disappointing and this is why I can't give a higher rating, cleanliness being the first one. The bathroom was fine, but the coffee machine was dusty, there were some crumbs on the floor and the door of the fridge was dirty. I dropped a black sweater on the floor next to the ottoman and it was covered in dust when I picked it up. Not acceptable. Also, we had individual toiletries in the bathroom with a protective seal, which guarantees freshness and hygiene. Yet, the body lotion was half empty and smelled really bad. I threw it away and didn't think much of it, but the next day, the body wash was also almost empty. Both had a seal. Not too sure what to think of that. Finally, the pictures on Expedia show a lovely boutique hotel with a nice reception, but these are not pictures of the hotel, there is no reception at all, just a desk in the bar that is on the first floor of the building - the photos do not show that, this is very deceptive.
Catherine
Stayed 2 nights in Oct 2025