2/10 Terrible
Alison, Murphy
Travelled with family
Mar 11, 2023
Disliked: Cleanliness, amenities
As a business owner myself, I rarely leave bad reviews, especially if a business tries to make something right. This was honestly one of the worst experiences I've had in my 20 years of international travel. The hosts were outright rude and unresponsive, the place was dirty, the showers rotate hot then freezing cold water, the heat would not go above 69 degrees, there were no paper towels, the furniture was shabby, the beds were hard and uncomfortable, the smaller bathroom shower didn't have a curtain liner so water ran onto the floor, it's noisy in the front rooms from the crowds below. But our checkout experience and communication with the host was the the worst part. On the first day we asked if there was a coffee maker (as advertised), we were told by Franceso, the person who met us at the property that he would check with the management company to see if he could get us something else. He showed us the moka pot but never got back to us. Not really a big deal, but the next day we asked if we could turn the heat up. They said that it was set at 21 and they couldn't go higher. I replied letting them know that I would make sure to include that in my Expedia review so that others wouldn't be surprised. Their response? "We don't care what you put in your review, you don't have to keep telling us". Their website Rome Sweet Rome also says "we are here for our customers 24/7/365". It is nearly impossible to get in touch with them. Do yourself a favor and skip this place.
Alison
Stayed 3 nights in Mar 2023