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Ambassador Thermal Motel

Property class: 3.5
3.5-star hotel perfect for exploring Rotorua

Choose dates to view prices

Photo gallery for Ambassador Thermal Motel

Indoor pool, 2 outdoor pools
Blackout drapes, soundproofing, iron/ironing board, free WiFi
Exterior
Economy Apartment, 2 Bedrooms | Private kitchen
Economy Apartment, 2 Bedrooms

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

View in a map
Cnr Whakaue & Hinemaru Streets, Rotorua, 3040
  • Place, Eat Street
    ‪3 min walk‬
  • Place, Tamaki Maori Village
    ‪5 min walk‬
  • Place, Polynesian Spa
    ‪6 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

Basic Studio, 1 Double Bed

8.4 out of 10
Very good
(12 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom

9.0 out of 10
Wonderful
(22 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

Standard Apartment, 2 Bedrooms

  • 96 sq m
  • 2 bedrooms
  • Sleeps 7
  • 2 Double Beds and 3 Twin Beds

Basic Studio, Multiple Beds

8.4 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Economy Apartment, 1 Bedroom

7.6 out of 10
Good
(5 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Basic Apartment, 1 Bedroom

8.0 out of 10
Very good
(8 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Economy Apartment, 2 Bedrooms

Economy Apartment, 2 Bedrooms

Economy Apartment, 2 Bedrooms

8.0 out of 10
Very good
(7 reviews)
  • 96 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

Basic Apartment, 2 Bedrooms

8.0 out of 10
Very good
(1 review)
  • 96 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

About the area

Rotorua

Inner City stay.At this Inner City hotel, you'll be within a 5-minute walk of Government Gardens and Rotorua i-SITE Visitor Centre. Eat Street and Sir Howard Morrison Performing Arts Centre are also within half a mile (1 km).

What's nearby

  • Eat Street - 3 min walk - 0.3 km
  • Tamaki Maori Village - 5 min walk - 0.5 km
  • Rotorua Night Market - 6 min walk - 0.6 km
  • Polynesian Spa - 6 min walk - 0.6 km
  • Rotorua Central Mall - 10 min walk - 0.9 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪The Fainting Goat - ‬6 min walk
  • ‪Poco. - ‬7 min walk
  • ‪Aroma Cafe - ‬2 min walk
  • ‪Atticus Finch - ‬5 min walk
  • ‪Pig & Whistle - ‬7 min walk

About this property

Ambassador Thermal Motel

3.5-star hotel perfect for exploring Rotorua
As a guest of Ambassador Thermal Motel, you'll find 2 outdoor swimming pools, an indoor pool, and a children's pool. WiFi is free in public spaces. Ambassador Thermal Motel also features tour/ticket assistance, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Rotorua hotel.

  • 19 guestrooms or units
  • 2 levels
  • 2 buildings
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Smoking in designated areas
Ambassador Thermal Motel offers 19 accommodations with hair dryers and irons/ironing boards. Accommodations at this 3.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils.

Bathrooms include showers and complimentary toiletries. This Rotorua hotel provides complimentary wireless Internet access. Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is provided daily.

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includes taxes & fees
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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free self parking on site

Things to do

  • 2 outdoor pools
  • Children's pool
  • Indoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop
  • Tea bags/instant coffee

More

  • Fan
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 8:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from March 16 to April 10:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 100 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Ambassador Thermal
Ambassador Thermal Motel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Rotorua
Ambassador Thermal Hotel Rotorua
Ambassador Thermal Motel Hotel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Motel Hotel Rotorua

Frequently asked questions

How close is Ambassador Thermal Motel to the airport?

Ambassador Thermal Motel is 5.7 mi (13-min drive) away from the Rotorua (ROT-Rotorua Regional) airport, the closest popular airport to the property.

How much does it cost to stay at Ambassador Thermal Motel?

As of Apr 23, 2026, prices found for a 1-night stay for 2 adults at Ambassador Thermal Motel on May 21, 2026 start from CA $84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Ambassador Thermal Motel have an airport shuttle?

Airport shuttle services are not available at Ambassador Thermal Motel.

Does Ambassador Thermal Motel offer free breakfast?

Ambassador Thermal Motel does not offer free breakfast.

Is there a casino at Ambassador Thermal Motel?

No, there is no casino at this hotel.

What time is check-in at Ambassador Thermal Motel?

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM.

Is there free parking at Ambassador Thermal Motel?

This hotel offers free self parking.

Does Ambassador Thermal Motel have a pool?

Ambassador Thermal Motel features 2 outdoor pools, an indoor pool, and a children's pool. One of the pools is closed seasonally each year from March 16 to April 10.

Does Ambassador Thermal Motel have a spa?

There are no spa services available at this hotel.

How close is Ambassador Thermal Motel to downtown Rotorua?

Ambassador Thermal Motel is 0.4 mi away from Rotorua.

Ambassador Thermal Motel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 241 out of 633 reviews
Rating 8 - Good. 270 out of 633 reviews
Rating 6 - Okay. 85 out of 633 reviews
Rating 4 - Poor. 29 out of 633 reviews
Rating 2 - Terrible. 8 out of 633 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Lok

Travelled with family
The shower head can be improved in the bathroom. It would be good to provide paper towel in the kitchen.
Stayed 3 nights in Jan 2026

4/10 Poor

liliya

Disliked: Cleanliness, property conditions & facilities
Ants in the room towels were stained, and they looked durty. There is no place where to dry togs.
Stayed 2 nights in Jan 2026

6/10 Okay

Andera

Travelled with family, Travelled with family and small children
Liked: Staff & service
Clean the bottom of the shower door as well as mold on the toilet tap. Ants on rhe benches in the morning. Needs ant bombing
Stayed 1 night in Jan 2026

8/10 Good

Ashlyne

Good
Stayed 1 night in Jan 2026

8/10 Good

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities
All good
Stayed 1 night in Jan 2026

4/10 Poor

Megan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
VERY basic accommodation!! In much need of some updating, cabinets all have water damage, bathroom was NOT clean, couldn’t find a towel that didn’t have a massive stain on it. It was cheep so guess you get what you pay for. Had family staying in another unit and when they turned their heat pump on the most disgusting smell came out.
Stayed 1 night in Jan 2026

6/10 Okay

Jono

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Staff all good. Room about right for price but shower was blocked so a little gross standing in an inch of water. Door did not lock properly and informes the manager at the end of the stay and he showed me how to lock properly. But it should have shown us in instance if there was a lnack to it which there was. Carpet felt a bit gross. A general refurb wouldn't go a miss.
Stayed 2 nights in Jan 2026

8/10 Good

Susie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convience
Stayed 1 night in Dec 2025

10/10 Excellent

Susmita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing place, very tidy and great facilities. Short walking + driving distance to places we wanted to visit. Quiet and calm area.
Stayed 2 nights in Dec 2025

10/10 Excellent

Nicola

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2025

6/10 Okay

Christina

Travelled with family
Liked: Cleanliness
The staff was fantastic and the rooms were very clean, however a bit dated.
Stayed 1 night in Dec 2025

6/10 Okay

Jen

Liked: Staff & service
Disliked: Property conditions & facilities
The room we had was pretty dark, and right outside the spa pool so when people started using it it woke you up. The bed felt similar to a camp bed but was okay for a larger person to sleep on so can't complain too much. Shower didn't have good pressure, but there was one at least! For the price we paid, it did the job!
Stayed 1 night in Dec 2025

8/10 Good

Stuart

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Just stayed the one night. The room was clean and tidy within walking distance of resturants and CBD
Stayed 1 night in Dec 2025

10/10 Excellent

Lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent location in Rotorua, bed very comfortable, excellent for a short stay
Stayed 1 night in Dec 2025

8/10 Good

Cara

Travelled with family
Liked: Cleanliness, amenities
Property in a need of a bit of TLC but overall value for money. Super handy location. Spa and pools were clean. Friendly staff. Generally clean and tidy - suggested improvements would be patio and outdoor furniture getting dusted for cobwebs and under bathroom vanity needed a clean (moisture marks with dust visible when sititng on toilet).
Stayed 3 nights in Dec 2025

8/10 Good

Leigh, Red Deer

Liked: Cleanliness, amenities
Awesome staff, fantastic location. Appreciated having a dining table for playing cards. Very walkable to restaurants.
Stayed 3 nights in Dec 2025

10/10 Excellent

Christopher

Stayed 1 night in Nov 2025

8/10 Good

John, Summerside

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel has all you need to cook basic meals. The rooms are very quiet and the beds are comfortable. The motel is a bit dated and could use a refresh but is very decent for the price.
Stayed 6 nights in Nov 2025

8/10 Good

Pat

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities
Overall good stay
Stayed 1 night in Nov 2025

6/10 Okay

janelle

Travelled with partner
Liked: Cleanliness
Staff were nice, good safe space, room and amenities need an upgrade but overall fine.
Stayed 3 nights in Oct 2025

8/10 Good

Dan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic no frills Rotorua motel. Friendly manager
Stayed 1 night in Oct 2025

8/10 Good

Anja

Stayed 3 nights in Oct 2025

10/10 Excellent

MOHAMMED

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very nice. The swimming pool and mineral pool were great for the price. It is a great value accommodation.
Stayed 1 night in Oct 2025

8/10 Good

Jennifer

Travelled with group
Liked: Amenities
Didn’t use laundry. Kitchen well equiped
Stayed 4 nights in Oct 2025