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Copthorne Hotel Rotorua

4.0 star property
4-star hotel near Polynesian Spa

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Photo gallery for Copthorne Hotel Rotorua

Outdoor pool
Bar (on property)
Bar (on property)
Exterior
Outdoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Breakfast available

Explore the area

View in a map
328-348 Fenton Street, Rotorua, 3201
  • Place, Whakarewarewa: The Living Maori Village
    ‪11 min walk‬
  • Place, Te Puia New Zealand Maori Arts and Crafts Institute
    ‪15 min walk‬
  • Place, Redwoods Whakarewarewa Forest
    ‪18 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪9 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

7.6 out of 10
Good
(11 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

  • Sleeps 3
  • Free WiFi

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

8.0 out of 10
Very good
(29 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Queen Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Queen Room

  • Sleeps 3
  • Free WiFi

About the area

Rotorua

Glenholme stay.Within a 15-minute walk of this Glenholme hotel, you'll find Racing Rotorua and Rotorua Golf Club. Also, Whakarewarewa: The Living Maori Village is within half a mile (1 km) and Whakarewarewa Thermal Reserve is within 2 miles (3 km).

What's nearby

  • Whakarewarewa: The Living Maori Village - 11 min walk - 1.0 km
  • Te Puia New Zealand Maori Arts and Crafts Institute - 15 min walk - 1.3 km
  • Whakarewarewa Thermal Reserve - 15 min walk - 1.3 km
  • Redwoods Whakarewarewa Forest - 18 min walk - 1.5 km
  • Rotorua Central Mall - 19 min walk - 1.7 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪Ciabatta Bakery - ‬14 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Pantry D'or - ‬11 min walk
  • ‪Bold Flavours - ‬3 min drive
  • ‪Chinese Delights - ‬3 min drive

About this property

Copthorne Hotel Rotorua

4-star hotel near Polynesian Spa
Copthorne Hotel Rotorua offers its guests an outdoor pool and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and meeting rooms are available. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Copthorne Hotel Rotorua. Self parking is free.

This 4-star Rotorua hotel is smoke free.

  • 58 guestrooms or units
  • Meeting rooms
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Copthorne Hotel Rotorua offers 58 accommodations with safes and hair dryers. Satellite television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Similar properties

Breakfast, lunch and dinner served
Arawa Park Hotel
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  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
3.7 out of 5, Good, 1,000 reviews
The price is CA $100
CA $115 total
includes taxes & fees
May 31 - Jun 1
Arawa Park Hotel

Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle storage
  • Hot tub
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 35.00 for adults and NZD 17.50 for children
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in January and close in December.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Copthorne Hotel Rotorua
Copthorne Rotorua
Copthorne Rotorua Hotel
Rotorua Copthorne
Rotorua Copthorne Hotel
Rotorua Kingsgate Hotel
Copthorne Hotel Rotorua Hotel
Copthorne Hotel Rotorua Rotorua
Copthorne Hotel Rotorua Hotel Rotorua

Frequently asked questions

How close is Copthorne Hotel Rotorua to the airport?

Copthorne Hotel Rotorua is 5.8 mi (13-min drive) away from the Rotorua (ROT-Rotorua Regional) airport, the closest popular airport to the property.

How much does it cost to stay at Copthorne Hotel Rotorua?

As of May 28, 2026, prices found for a 1-night stay for 2 adults at Copthorne Hotel Rotorua on May 31, 2026 start from CA $133, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Copthorne Hotel Rotorua have an airport shuttle?

Airport shuttle services are not available at Copthorne Hotel Rotorua.

Does Copthorne Hotel Rotorua offer free breakfast?

Free breakfast isn’t provided at Copthorne Hotel Rotorua, but buffet breakfast is offered for a fee of NZD 35.00 for adults and NZD 17.50 for children. It's available every day from 6:00 AM to 10 AM.

Is there a casino at Copthorne Hotel Rotorua?

No, there is no casino at this hotel.

What time is check-in at Copthorne Hotel Rotorua?

Check-in begins at 2 PM.

Is there free parking at Copthorne Hotel Rotorua?

This hotel offers free self parking.

Does Copthorne Hotel Rotorua have a pool?

Copthorne Hotel Rotorua features an outdoor pool.

Does Copthorne Hotel Rotorua have a restaurant?

Copthorne Hotel Rotorua is home to Jimmy Cooks Kiwi Kitchen, which features local cuisine and light fare.

Does Copthorne Hotel Rotorua have a spa?

There are no spa services available at this hotel.

How close is Copthorne Hotel Rotorua to downtown Rotorua?

Copthorne Hotel Rotorua is 1.1 mi away from Rotorua.

Copthorne Hotel Rotorua Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 265 out of 1000 reviews
Rating 8 - Good. 359 out of 1000 reviews
Rating 6 - Okay. 241 out of 1000 reviews
Rating 4 - Poor. 99 out of 1000 reviews
Rating 2 - Terrible. 36 out of 1000 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Sue

Disliked: Cleanliness, amenities, property conditions & facilities
Showering was a nightmare not even any soap for the shower and the dispensers on the wall were empty. Then had to put a manky shower mat in the bath and stick it down to stand on. Very budget there was hair in my bed. Even the toilet button was sticky dirty. Never never again. The check in man was great.
Stayed 1 night in Feb 2026

10/10 Excellent

Shelley

Stayed 3 nights in Jan 2026

6/10 Okay

Sameera

Stayed 1 night in Jan 2026

10/10 Excellent

Swati

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Swimming pool n spa
Stayed 1 night in Jan 2026

10/10 Excellent

Abe J.

Travelled with family
Liked: Amenities
great
Stayed 3 nights in Jan 2026

10/10 Excellent

Justin, Christchurch

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seamless checkin, staff were very helpful and friendly - kids and adults alike loved the heated pool and spa’s.
Stayed 1 night in Jan 2026

10/10 Excellent

Chris

Stayed 1 night in Jan 2026

8/10 Good

Matangaro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing thank you Copthorne Hotel. Very clean and friendly staff
Stayed 4 nights in Dec 2025

4/10 Poor

Jasmine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Check in staff were helpful, gave us a key to the back door which is nearer to the lifts. Nice touch but lifts were really stinky, had a musky smell not the Rotorua sulfur smell. Rooms were super dated. Room smelt of mildew, shower head looked really dirty so I had to call the reception to change room. Front desk staff Neah was accommodating but housekeeping supervisor was so rude. Came in the room and asked what the problem is, showed her what we thought was a cockroach in the balcony, only to be ridiculed that it’s a Weta, she picked it up and kept telling me that it will fly away as it’s a weta. She picked it up, it crawled all over her arm and she flicked it off in the air and it just fell to the ground floor, never flew….. I then showed her the shower head, she said that those are not dirt but it is normal to have that in Rotorua due to the sulfur and that even if she shows me other units it’s going to be the same. She said that other hotels have the exact same problem. She showed me another room but we didn’t change as it had the same smell, style and shower head). I decided to shorten our stay and found something just opposite with no dirt on showerhead-so it’s a lie, scum like marks were not caused by sulfur but laziness. marks will not accumulate if this has been cleaned daily. She even threatened that if I complain about their cleanliness, she will have to fire the lady who cleaned our room.She should be the one fired in my opinion since shes the supervisor.
Stayed 3 nights in Jan 2026

8/10 Good

Virlia

Travelled with family and small children
Disliked: Amenities
The receptionist was nice
Stayed 1 night in Jan 2026

10/10 Excellent

Liz

Stayed 1 night in Jan 2026

10/10 Excellent

Brittannia

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay fantastic rooms
Stayed 1 night in Jan 2026

8/10 Good

Jiangang

Travelled with family
Liked: Property conditions & facilities
Friendly staffs
Stayed 3 nights in Dec 2025

6/10 Okay

Shyju

Travelled with family
Disliked: Amenities, property conditions & facilities
Great location. Close to the town. We have booked for one night on the way from Wellington to Auckland on 1st of Jan.. hoping to have rest and food on the site. The restaurant and the bar were closed. Had to go to town for the dinner. Very good property but very poorly maintained. Old carpets old fashioned AC unit in the room, The 4th floor area near lift was leaking. Could see buckets around floor to catch the water. No real vibe. Not sure the what is happening with hospitality industry in NZ. Day by day quality of service is diminishing every where. Have used Copthrone hotels before in NZ. Not up to the reputation.
Stayed 1 night in Jan 2026

4/10 Poor

Sarah

Travelled with family and small children
Disliked: Cleanliness
Room felt very worn and tired with mould in bathroom and mildew smell in the hallway
Stayed 1 night in Dec 2025

4/10 Poor

Ruth

Disliked: Amenities, property conditions & facilities
Couldn't use the body wash and shampoo as the bottles were sealed shut, the toilet was running water so at times didn’t flush and the fridge didn’t work and we had to get it replaced. There were minor rips in the carpet, water marks all over the cabinetry and it was worn down everywhere. Staff were lovely but we will not stay here again.
Stayed 3 nights in Dec 2025

6/10 Okay

Phoebe Mae

Stayed 1 night in Dec 2025

4/10 Poor

Vavisha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
For the price we paid, this experience was unacceptable. I would not recommend this hotel and would not stay here again
Stayed 3 nights in Dec 2025

6/10 Okay

Suneel

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Room is okay. Not friendly for family with young kids/ infants/toddlers. They don’t even have an oven to heat up the food for kids nor a bread toast and charge hefty money for a night stay. The only staff we interacted was the reception lady and she was okay. tiny and congested bathroom
Stayed 2 nights in Dec 2025

6/10 Okay

Jim

There were kids running up and down the corridor and slaminung doors and yelling to each other at 10 oclock at night. I tried to ring reception but no answer. You need a security person to walk the corridors
Stayed 2 nights in Dec 2025

10/10 Excellent

Waimarie

Stayed 1 night in Nov 2025

4/10 Poor

Zyander

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, kettle was burned, glasses were dirty, Sheets were not cleans
Stayed 1 night in Nov 2025

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean beds super comfy. The pressure in the shower wasn't amazing but I find it hard to find any hotel with good water pressure. The heated pool and spa were great he kids loved it. The breakfast wasn't the best so we only ate down there once but that is also due to fussy kids. Rooms do get a little hot but we just turned the air con on all night. Staff were fantastic though. Would book and stay there again.
Stayed 3 nights in Nov 2025

10/10 Excellent

Yanling

Stayed 1 night in Sep 2025

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bar was clised very early. Other than that the hotel was great.
Stayed 1 night in Oct 2025