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Arawa Park Hotel

4.0 star property
4-star luxury hotel perfect for exploring Rotorua

Choose dates to view prices

Photo gallery for Arawa Park Hotel

Exterior
Reception
Ballroom
Deluxe King Room
Meeting facility

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Gym
  • Room service

Explore the area

Map
272 Fenton St, Rotorua, 3201
  • Tamaki Maori Village
    ‪18 min walk‬
  • Polynesian Spa
    ‪2 min drive‬
  • Redwoods Whakarewarewa Forest
    ‪3 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

7.4 out of 10
Good
(15 reviews)
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Minibar, blackout drapes, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

8.0 out of 10
Very good
(41 reviews)
  • 35 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for King One Bedroom Suite

King One Bedroom Suite

King One Bedroom Suite

7.0 out of 10
Good
(4 reviews)
  • 76 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Queen Beds

Minibar, blackout drapes, iron/ironing board, free WiFi

Deluxe Twin Room, 2 Queen Beds

7.8 out of 10
Good
(7 reviews)
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Twin Room, 2 Queen Beds, Ground Floor

Minibar, blackout drapes, iron/ironing board, free WiFi

Deluxe Twin Room, 2 Queen Beds, Ground Floor

8.4 out of 10
Very good
(10 reviews)
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Twin Room, 2 Queen Beds, Accessible

Minibar, blackout drapes, iron/ironing board, free WiFi

Superior Twin Room, 2 Queen Beds, Accessible

8.4 out of 10
Very good
(8 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

Family Room

Family Room

  • 44 sq m
  • Sleeps 6
  • 3 Queen Beds

About the area

Rotorua

Heart of Rotorua.Within a 15-minute walk of this Glenholme hotel, you'll find Racing Rotorua and Rotorua Central Mall. Government Gardens and Rotorua Arts Village are also within 2 miles (3 km).

What's nearby

  • Rotorua Central Mall - 11 min walk - 1.0 km
  • Tamaki Maori Village - 18 min walk - 1.5 km
  • Polynesian Spa - 2 min drive - 1.5 km
  • Eat Street - 2 min drive - 1.9 km
  • Redwoods Whakarewarewa Forest - 3 min drive - 1.8 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 12 min drive

Restaurants

  • ‪Ciabatta Bakery - ‬14 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪Shadehouse Cafe - ‬2 min drive
  • ‪Pantry D'or - ‬13 min walk
  • ‪Scope Cafe Rotorua - ‬15 min walk

About this property

Arawa Park Hotel

4-star luxury hotel perfect for exploring Rotorua
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Public spaces have free WiFi. A fitness center, multilingual staff, and gift shops/newsstands are also featured at the luxury Arawa Park Hotel. Self parking is free.

This 4-star Rotorua hotel is smoke free.

  • 135 guestrooms or units
  • 5 levels
  • Meeting rooms
  • Built in 1997
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Arawa Park Hotel offers 135 accommodations with minibars and coffee/tea makers. 50-inch Smart televisions come with satellite channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Hindi

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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: NZD 30 to 30 for adults and NZD 15 to 20 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 50-inch smart TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Ceiling fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 2.00 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately NZD 30 to 30 for adults, and NZD 15 to 20 for children
  • Credit card charges are subject to a surcharge of 2.00 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses geothermal energy
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property uses geothermal energy.
    Cashless payment methods are available for all transactions.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Rotorua Rydges
Rydges Rotorua Hotel
Rydges Hotel
Rydges Hotel Rotorua
Rydges Rotorua
Rotorua Rydges Hotel
Rydges Rotorua Hotel Rotorua
Rydges

Arawa Park Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 232 out of 1002 reviews
Rating 8 - Good. 349 out of 1002 reviews
Rating 6 - Okay. 238 out of 1002 reviews
Rating 4 - Poor. 113 out of 1002 reviews
Rating 2 - Terrible. 70 out of 1002 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
It is a great place to stay until the fire alarm at 3 am!!!!
Stayed 1 night in Mar 2025

4/10 Poor

Kelly

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very noisy. Walls seem paper thin. Needs a face lift. Quite pricy for what you got. Wouldn't recommend to stay.
Stayed 2 nights in Mar 2025

2/10 Terrible

Chloe

Disliked: Cleanliness, staff & service, property conditions & facilities
We recently stayed at this hotel, with a party of three rooms, what we encountered was shocking. From the moment we checked in, the issues started piling up, and it became clear that cleanliness, maintenance, and guest comfort were not priorities here. Room #1: * The entry door wouldn’t open properly (the hinges had dropped), forcing us to shove it open every time with considerable effort. A serious hazard if you weren’t expecting it. * A previous guest’s electric razor was left plugged in on the nightstand—clear proof that housekeeping hadn’t done a proper clean. * The hot water kept cutting in and out, making it impossible to have a comfortable shower. Room #2: * Dead bugs on the window sill, which then blew all over one of our party while she was doing her hair. * Unwashed towels—one had a brown, faeces-like substance smeared on it. Absolutely appalling. * No fridge in the room, despite being advertised as an amenity. * Hairs in the shower, further proving the lack of proper cleaning. * On top of all this, she was double charged for the room. Room #3: * The most disgusting issue: a used eye dropper in the bed, which we can only assume means the bedding had not been changed from the previous guest. The lack of cleanliness, maintenance, and basic hygiene standards is appalling. Save your money and stay elsewhere.
Stayed 2 nights in Mar 2025

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes a little bit dated, but very tidy, clean and fantastic value. Room was huge and beds so comfortable.
Stayed 1 night in Mar 2025

8/10 Good

AJAY P

Stayed 1 night in Mar 2025

8/10 Good

Elizabeth

Travelled with group
No staff on Reception. They should have a bell to summon staff to front desk rather than having guests calling out to see if any staff can hear and /or come to receive guests to check in and or to assist with enquires.
Stayed 2 nights in Mar 2025

10/10 Excellent

Cindy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Douglas J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

View

Loved the view over the racetrack and lake. Staff were very helpful. Room was nice. Had Netflix.
Stayed 1 night in Mar 2025

10/10 Excellent

Chris

Stayed 2 nights in Feb 2025

6/10 Okay

Arthur

Business traveller
Liked: Staff & service
The room price was good and I was upgraded to a larger deluxe room with a balcony. The bed was very comfortable. However, the decor was very dated and looks tired, particularly the bathroom. The shower handle was detached although still usable. The main hallway carpets had large stains on them. I believe if the hotel was given a good upgrade and redecorated, this would be a very nice place to stay. I would consider staying again.
Stayed 2 nights in Feb 2025

6/10 Okay

Robin

Travelled with partner
Liked: Staff & service, amenities
Convenient situation, have stayed there several times over past 10yrs. The hotels condition is getting rather tired. Found left over litter & dust behind bedside cabinet when locating a socket outlet and shower curtain was a little mouldy along bottom edge otherwise ok. No tea towel, cutlery & plates in the room The beds are very good, just the right comfort. Good shower water pressure, clean linen & towels, hotel service is friendly. V/good breakfast & service.
Stayed 2 nights in Feb 2025

6/10 Okay

Shane

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location and friendly service, but building a bit tired and limited hot water for showers.
Stayed 2 nights in Feb 2025

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a decent place
Stayed 1 night in Feb 2025

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to family i was visiting and everything was of good quality
Stayed 2 nights in Feb 2025

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and roomy. Strickly nothing for cooking, just tea or coffee. Conveniently located for going in any direction by vehicle - North,South,East or West.
Stayed 1 night in Feb 2025

6/10 Okay

Savannah Talia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very helpful staff, and gave us an early check in free of charge. The bathroom was quite dirty though and the shower wouldn’t go hot the next morning. Building is a little run down but it was nice enough, and good enough for what we needed.
Stayed 1 night in Jan 2025

6/10 Okay

Haejin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bad smell and old cheap feelings bathrooms.
Stayed 1 night in Feb 2025

8/10 Good

Bigi

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arawa hotel is a fine option for the Rotorua area. It is a bit old. The room is very spacious, but most things in the room look relatively old. The restaurant though is very good and very spacious! Staff service (both at lobby front desk and the restaurant) is excellent. There are some restaurants around the area which are good as well.
Stayed 2 nights in Jan 2025

8/10 Good

Ruchi

Liked: Staff & service, property conditions & facilities
The property was in great condition. We liked our room which was superior Queen room had two very comfortable queen beds. Bathroom was nice and clean. Room had air conditioning which was the plus point. There was a ceiling fan too. Will recommend to people with young kids as have a lot of space for kids to run around and it was very quiet at night so they can sleep better.
Stayed 1 night in Jan 2025

10/10 Excellent

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and comfortable would recommend
Stayed 1 night in Jan 2025

6/10 Okay

JING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good size for the room
Stayed 1 night in Jan 2025

10/10 Excellent

Kolina

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location, the staff were really frinedly the food was fantastic thank you for making our stay safe and an awesome experience highly recommend for others too. And the pricing is worth it!!
Stayed 3 nights in Jan 2025

6/10 Okay

Adam

Liked: Staff & service
Convenient location
Stayed 1 night in Jan 2025

10/10 Excellent

Ariana

Stayed 1 night in Jan 2025

8/10 Good

Maria

Travelled with family
Disliked: Property conditions & facilities
Great value for the price. It was a little run down, but we expected that so we were very happy with what we got for the price. The staff were happy ro store our bukes free if charge, the parking is free, easy and convenient, the room was a great size and had everything we needed including a good size fridge. Great size for a family of 4. Nice and peaceful, we only heard the sound of cicadas outside our window.
Stayed 1 night in Jan 2025