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Mercure Tunbridge Wells Hotel

4.0 star property
4-star eco-certified hotel near Dunorlan Park

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Photo gallery for Mercure Tunbridge Wells Hotel

Exposed brick walls and wooden beams create a cozy atmosphere in this welcoming reception area.
Relax in a serene outdoor space surrounded by lush greenery and mature trees, with a wooden table and chairs.
Traditional European-style hotel with a conical roof and curved entrance.
Exterior
Relax in a cozy retreat with a neatly made bed, flat-screen TV, and comfortable armchair.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Room service
  • Pet-friendly

Explore the area

View in a map
8 Tunbridge Road, Pembury, Royal Tunbridge Wells, England, TN2 4QL
  • Assembly Hall Theater
    ‪5 min drive‬
  • Pantiles
    ‪6 min drive‬
  • Bewl Water
    ‪11 min drive‬
  • London (LGW-Gatwick)
    ‪42 min drive‬

Room options

View all photos for Family Room, Multiple Beds (Classic)

Relax in this inviting space with a comfortable bed, a large mirror, and a cozy armchair.

Family Room, Multiple Beds (Classic)

8.0 out of 10
Very good
(4 reviews)
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Privilege, Room, 1 Double Bed

Relax in this inviting space with a comfortable bed, a large mirror, and a cozy armchair.

Privilege, Room, 1 Double Bed

8.4 out of 10
Very good
(7 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Twin Beds

Relax in this inviting space with a comfortable bed, a large mirror, and a cozy armchair.

Classic Room, 2 Twin Beds

8.0 out of 10
Very good
(3 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

Relax in this inviting space with a comfortable bed, a large mirror, and a cozy armchair.

Classic Room, 1 Double Bed

8.6 out of 10
Excellent
(34 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Relax in this inviting space with a comfortable bed, a large mirror, and a cozy armchair.

Superior Room, 1 Double Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

About the area

Royal Tunbridge Wells

In Royal Tunbridge Wells .You'll find Dunorlan Park and Pantiles within 3 miles (5 km) of this hotel. Tonbridge Castle and Hop Farm Family Park are also within 6 miles (10 km).

What's nearby

  • Assembly Hall Theater - 5 min drive - 4.6 km
  • Pantiles - 6 min drive - 5.2 km
  • Tonbridge Castle - 8 min drive - 8.7 km
  • Bewl Water - 11 min drive - 13.6 km
  • Hever Castle and Gardens - 24 min drive - 25.4 km

Getting around

  • Maidstone Beltring Station - 9 min drive
  • Gatwick Airport (LGW) - 48 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪The Robin Hood - ‬3 min drive
  • ‪Royal Oak - ‬4 min drive
  • ‪Pierre Loti - ‬5 min drive
  • ‪Costa Coffee - ‬7 min walk

About this property

Mercure Tunbridge Wells Hotel

4-star eco-certified hotel near Dunorlan Park
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 8 meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 4306 square feet (400 square meters) and includes conference space. The eco-certified Mercure Tunbridge Wells Hotel also features multilingual staff, a garden, and a picnic area. Parking is available for a fee.

This 4-star Royal Tunbridge Wells hotel is smoke free.

  • 1 building
  • 84 guestrooms or units
  • 2 levels
  • 4306 sq ft of conference space
  • 400 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure Tunbridge Wells Hotel offers 84 accommodations with hair dryers and complimentary toiletries. LED televisions come with digital channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • LED TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 10 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercure Tunbridge Wells
Mercure Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel
Tunbridge Wells Mercure
Tunbridge Wells Mercure Hotel
Mercure Tunbridge Wells Hotel Pembury
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Ramada Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel
Mercure Tunbridge Wells Hotel Royal Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel Royal Tunbridge Wells

Mercure Tunbridge Wells Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 305 out of 1001 reviews
Rating 8 - Good. 389 out of 1001 reviews
Rating 6 - Okay. 195 out of 1001 reviews
Rating 4 - Poor. 70 out of 1001 reviews
Rating 2 - Terrible. 42 out of 1001 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Alexander

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Room was small and needed updating. Lots of noise down the corridor at all times of the night, very early wake up from staff being very loud outside the room. In the restaurant the server didn’t inform us of the set menu or the deals that were on offer, the table next to us were told about it by a different server. The soup of the day was different depending on what server you got. Staff were rude and too busy setting up breakfast to deal with any queries. There is no pool. Despite it being on the fire exit maps. Staff at front desk told us it didn’t exist. If it doesn’t exist, why is it on a map. Will not be staying again
Stayed 1 night in May 2025

8/10 Good

antonia

Liked: Staff & service
Stayed 1 night in May 2025

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely helpful
Stayed 1 night in Apr 2025

8/10 Good

Maliha

Stayed 1 night in Apr 2025

8/10 Good

Reginald

My stay April 3rd - April 16th 2025

For me the hotel was cold except for the bedroom which had a heater.The breakfast was excellent but the evening meal I had in the restaurant was disgusting.
Stayed 13 nights in Apr 2025

8/10 Good

Miguel

Liked: Amenities
Fantastic stay
Stayed 4 nights in Apr 2025

6/10 Okay

Sharon

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not what we were led to believe
Stayed 1 night in Apr 2025

6/10 Okay

Molly

Pretty decent stay. However the staff are rude. We were standing at the bar for 20 minutes waiting to be served a drink. When we asked the manager she replied “this is how we operate around here.” I was shocked and so was nearby guests, they even commented on her rude manner. Shame when customer service should be paramount in a hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and transport to get to places
Stayed 2 nights in Apr 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay and a 2 minute check in which is rare … well done mercure
Stayed 1 night in Apr 2025

10/10 Excellent

Simon

Stayed 1 night in Apr 2025

8/10 Good

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Adequate place for a one night stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Joe

Stayed 1 night in Mar 2025

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mercure Tunbridge Wells Hotel

Our romm was very good, clean, comfortable and nocely sutuated. The staff were very friendly and helpful. We only stayed for one night, but really enjoyed our night at the hotel and would definitely stay there again if we were in the area.
Stayed 1 night in Mar 2025

6/10 Okay

Dc

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

It's ok!

Pleasant staff, clean enough. No aircon, room tired, small. Not a four star experience.
Stayed 2 nights in Mar 2025

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay , will be back, staff very helpful, receptionist extremely helpful. No complaints a all 5 stars
Stayed 1 night in Mar 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Gareth

Liked: Staff & service, room comfort

Nice staff but rooms could do with a spruce up

For car drivers a handy location for A21, M25, M20 etc. 5 minutes to Tunbridge Wells (not at rush hour). The hospital is virtually next door and a 5 minute walk to the fantastic Black Horse pub and restaurant in Pembury. The hotel room felt a little tired and could do with a freshen up.
Stayed 1 night in Feb 2025

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with really friendly staff.
Stayed 1 night in Mar 2025

8/10 Good

Viviane

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and the bed was very comfortable.
Stayed 2 nights in Mar 2025

8/10 Good

Christopher

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property tired but staff fantastic
Stayed 1 night in Mar 2025

6/10 Okay

REBECCA

Liked: Staff & service
Disliked: Property conditions & facilities

The price isnt right for this run down hotel.

This hotel for the price is really dated and needing work. The lady on reception was lovely at check in but on arrival at the room the tv remote didnt work, the room was very cold and the shower was leaking. The room also seemed very grubby and worn. There was noone on housekeeping so the receptionist had to look for another remote. We didnt sleep well as the matress was over soft so newer matresses required. Used it as a stopover before an operation and the location and the receptionist welcome was the only positive of the stay.
Stayed 1 night in Mar 2025

10/10 Excellent

R A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top customer care and relaxing surroundings.

We were incredibly well looked after by all the staff we met there. We had told them my husband had mobility issues and we had a room just nearby reception and the dining area, making access really easy. They had also given us a room with 2 comfy chairs which myself, and especially my husband, really appreciated after travelling. There was a great selection of choices at breakfast, with staff replacing items as soon as they were needed. The Mercure is a great base to explore the local area, we were able to really rest and relax. We will definitely be visiting again!
Stayed 1 night in Feb 2025

8/10 Good

Mark, Dublin

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025