Intermittent low level electronic hum for the first part of the night.
Mattress too soft.
Not sure I like having the toilet inside the room inside a cubicle without good ventilation.
Very historic place which dates back to the 1500's .
The character of the property has been largely kept, this does include sloping floor in the bedroom.
Very old historic building with lots of character. Room large, bed comfy, coffee machine and biscuits but no bottled water. Good shower, good breakfast included cooked to order. Staff friendly and helpful. WiFi rubbish, TV not great but was cool that it was hidden in the panelled wall. Short walk to paid parking. Overall a positive stay, would stay again.
I'm sure it would have been a lovely stay if Hotels.com had actually booked the hotel for our weekend stay but when we arrived the cross keys hadn't received the booking from Hotels.com
Staff members excellent.
Lighting in bathroom was poor 2 lights not working did report this.
Cups in bedroom not changed or cleaned over 3 day stay.
Food was good
Ideal quiet position in town centre so easy to walk or use buses nearby.Very old building so stairs awkward (There could be a reminder on website when booking).
Shower easy to use; ceiling above showing water damage stains. It was useful to have a stand for unpacking suitcase.
Bed comfortable; bed linen crisp, clean and ironed. Lighting good; a welcome tray of teas, coffees, biscuits topped up daily. TV set on a slant on wall due to structure of building?
Breakfasts good, portions generous; vegetarian options tasty; I would welcome some fruit and yoghurt choice too.
Check in was poor, got ignored by staff gossiping, looked at me 5 times and decided ignoring me was the best so I stood there for about 5minutes. When a waitress already running around after clients saw me she came over and got someone to help me, she was helpful, manager came over and they had computer issues which apparently I wanted to know all about. Just very unprofessional. Room was adequate but small and not value , price is only for the old building. Room was adequate but bathroom wasnât that clean. All toiletries were one use which isnât green.
Best experience was breakfast where young guy on duty was very good with all the guests.