I I informed the front desk that the hotel my boyfriend and I reserved smelled strongly of water damage and mold. After inspecting the room, we noticed the exhaust fan in the bathroom was not functioning, which must have caused moisture buildup from the shower. Due to my allergies and the odor alone, we decided to report this. Unfortunately, they had no other rooms available that night, and my boyfriend and I had just spent six hours driving after a long day at work. The front desk offered a small refund and a can of room spray. However, the spray worsened the smell by adding another strong odor over the mold. The windows didn't open, and although my receipt stated I would be charged $187, I was actually charged $210 with no refund offered. I rarely complain, but I was frustrated because I was overcharged compared to the receipt and couldn't sleep due to the odor.
