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Hilton San Antonio Airport - Northstar

3.5-star property
611 NW Loop 410, San Antonio, TX 1-855-887-0424
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3.7 out of 5
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See all 15 Travelocity Reviews

"The 24/7 shuttle service. This was so valuable and the reason why I chose to stay at this property. Also, some of their staff were very friendly. Tr ... " More

By a verified traveller on Fri 24 Jan 2020

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Hotel Description

3.5-star hotel near North Star Mall

Near the airport

Your stay at this North San Antonio - SAT hotel places you within 9 miles (15 km) of Fort Sam Houston and Market Square. Alamo and Henry B. Gonzalez Convention Center are within 12 miles (20 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking and a free area shuttle.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 384 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. MP3 docks, 24-hour room service, and refrigerators are also available.

One Double Bed, Roll In Shower

Bed Count 1 Full Bed Maximum Occupancy 2 Max
C$134* Per night/room 5 Jun. - 6 Jun.

Executive Room, Business Lounge Access

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Two Doubles

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hilton San Antonio Airport - Northstar ratings based on 15 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton San Antonio Airport - Northstar

Everyone (11) Business (1) Family (3)
5 out of 5
Close to the airport. Beds were comfortable. Staff were good.

Posted by on 12 Nov. 2019

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4 out of 5
The 24/7 shuttle service. This was so valuable and the reason why I chose to stay at this property. Also, some of their staff were very friendly. True, in particular, sent me a condolence card when she learned I was in town because my mother passed away. Also, one of the drivers patiently gave me directions, and offered help.

Posted by on 24 Jan. 2020

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Comment from Hotel Management

11 Feb. 2020 by Adriana Fuentes

Thank you for your review on your recent stay with us. I am so sorry for your loss. I am happy to hear the staff gave you compassionate and superior service. I will be sure to pass your comments along to the team.

4 out of 5

Posted by on 23 Jul. 2019

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5 out of 5
$20 breakfast with no other option is a bummer. I need coffee at least.

Posted by on 31 May 2019

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Comment from Hotel Management

1 Jun. 2019 by dc

Thank you for staying with us.

3 out of 5
The hot tub was out of order and pool was dirty the decor reminded me of 1970s

Posted by on 22 Apr. 2019

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Comment from Hotel Management

23 Apr. 2019 by dc

Thank you for staying with us and for rating our hotel. dc

3 out of 5
Upon arrival, there was no valet available at the front. No one offered to help us with our bags or anything. Our departure was the same. I’ve never had a Hilton experience like this. Overall the experience was fine but I would not rush to say at this hotel again.

Posted by , from Texas on 1 Oct. 2018

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5 out of 5

Good location

Older tv and work table but ok ice pool bar was boring

Posted by on 24 Jul. 2018

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2 out of 5
Meeting room was too hot. No wash cloths in room. Did elevator maintenance at 5pm instead of at 2am. Staff evelator was out of service one day. Overall poorly ran.

Posted by , from ff, tx on 15 Jun. 2018

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5 out of 5

Nice Customer Services

Pros: Customer Service
Cons: Breakfast was too expensive, went somewhere else to eat.
The front desk had great customer services, room was clean.

Posted by on 3 May 2018

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2 out of 5

Extremely noisy

Pros: Location.
Cons: Room insulation for noise.
Location: Close to the airport and North Star mall.
The location is good, the facility is nice, the staff is pleasant, the room was clean. The room, however, was the noisiest room I have ever been in. 9th floor, facing the highway, and it was completely awful. We could not sleep, at all. Ever single person talking in the hallway (not yelling, just talking) sounded like they were in the room with you. People in the room next to us and above, could be heard walking and dropping things (luggage, I assume). All the noise from the highway, we heard. Traffic, honking, cars speeding...this room was completely awful.

Posted by on 28 Dec. 2017

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About the Hilton San Antonio Airport - Northstar

Location 611 NW Loop 410, San Antonio, TX 78216

Property Features

Hilton San Antonio Airport - Northstar offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this hotel measures 16000 square feet (1486 square meters) and includes a conference center. The business-friendly Hilton San Antonio Airport - Northstar also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. An area shuttle within 3 mi and a roundtrip airport shuttle (available 24 hours) are free. Self parking is free. This 3.5-star San Antonio hotel is smoke free.

  • 384 guestrooms or units
  • 13 levels
  • 16000 sq ft of conference space
  • 1486 sq m of conference space
  • Built in 1981
  • Dining venue
  • Bar or lounge
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking , Valet parking (surcharge)

Transport

  • Airport: San Antonio, TX (SAT-San Antonio Intl.) (4.6 km / 2.9 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 3 mi
  • Parking: Free self parking; valet parking and extended parking available for a surcharge

Room Amenities

Hilton San Antonio Airport - Northstar offers 384 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10 AM.

Hilton San Antonio Airport - Northstar has a restaurant on site.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • No cribs (infant beds) available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 18.95 per person (approximately)
  • Valet parking fee: USD 15 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-in fee for check-in between noon and midnight (amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Northstar
  • Hilton Northstar Hotel
  • Hilton Northstar Hotel San Antonio Airport
  • Hilton San Antonio Airport Northstar
  • Hilton San Antonio Airport Northstar Hotel
  • Hilton San Antonio Airport Hotel San Antonio
  • Hilton San Antonio Northstar
  • Hilton San Antonio Airport - Northstar Hotel
  • Hilton San Antonio Airport - Northstar San Antonio
  • Hilton San Antonio Airport - Northstar Hotel San Antonio

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.