8/10 Good
Kathleen
Mar 19, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall our experience was very good. The room and the hotel were both lovely. Our view was wonderful! The downsides:
1. Cleaning service didn’t always leave wash cloths. I usually was able to get some but one time I was told there were none available.
2. The rugs in the room didn’t look clean to me and I detected a faint pet odor.
3. We were there at a very busy time and the elevators were super crowded. We had to wait upwards to 10 minutes to catch one to or from our room at times. We were on the 8th floor so stairs weren’t an option.
4. We paid for the valet service. On Sunday morning it was a madhouse with people checking out. We weren’t. We were just trying to leave to meet family at a restaurant. We waited 40 minutes for our car and finally just asked for our keys and went and got it ourselves. 20 minutes of that wait was standing in line just to speak to the valet mgr. to ask for our keys!
All that said, the hotel was very nice. The staff were all extremely friendly and helpful. The valet staff was excellent as well. I don’t blame them for the long wait, I just think they were understaffed for a very busy time.
Kathleen
Stayed 5 nights in Mar 2025