We had a late night check in prior to a surgery the next day. I was planning to take a bubbke bath as it would be my last one for 6 weeks. The tub stopper didn't work. I called the front desk and he was the only one there abd unable to come help. He offered to switch us rooms but we had already unpacked everything abd I had a lift chair delivered. Not to mention, there were no luggage carts to be found 😞. Breakfast was good, but pretty much the same each day w/no variety. One dsy we heard a couple fighting on our floor. We called down to the front desk and they seemed unconcerned. The next day there was fighting from the same couple--crying, yelling, slamming doors, etc. We went down to the front desk to tell them again and they said they would check it out. We asked for a late checkout at noon instead of 11. The staff said yes, but the following day housekeeping knocked on the door at 11 and then front desk called at 11:20 so clearly the staff doesn't communicate. Housekeeping doesn't come every day, they do every 3 days. I was in town for surgery and stayed 8 nights, so for sanitary reasons I really needed more and unfortunately there wasn't a handicap room, so that was tough. We had to track them down for toilet paper abd extra towels. That is why I rate this property as just average.