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Sonesta ES Suites San Antonio Northwest - Medical Center

3.0 star property
3-star hotel in Vance Jackson

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Photo gallery for Sonesta ES Suites San Antonio Northwest - Medical Center

Exterior
Dining
Fridge, microwave, dishwasher, coffee/tea maker
Outdoor pool
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
4320 Spectrum One, San Antonio, TX, 78230
  • Place, The San Antonio Art Institute
    ‪7 min walk‬
  • Place, USAA Corporate Office Headquarters
    ‪19 min walk‬
  • Place, Huebner Oaks
    ‪1 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪10 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed (Studio)

Studio Suite, 1 Queen Bed (Studio)

Studio Suite, 1 Queen Bed (Studio)

8.2 out of 10
Very good
(71 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, Multiple Beds (Two Bedroom)

Individually decorated, individually furnished, desk, laptop workspace

Suite, Multiple Beds (Two Bedroom)

8.6 out of 10
Excellent
(12 reviews)
  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed (One Bedroom)

Individually decorated, individually furnished, desk, laptop workspace

Suite, 1 King Bed with Sofa bed (One Bedroom)

8.8 out of 10
Excellent
(19 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds (Two Bedroom)

Individually decorated, individually furnished, desk, laptop workspace

Suite, Multiple Beds (Two Bedroom)

8.6 out of 10
Excellent
(24 reviews)
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, Multiple Beds (One Bedroom)

Individually decorated, individually furnished, desk, laptop workspace

Suite, Multiple Beds (One Bedroom)

8.4 out of 10
Very good
(14 reviews)
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible (Mobility Tub One Bedroom)

Individually decorated, individually furnished, desk, laptop workspace

Suite, 1 Queen Bed with Sofa bed, Accessible (Mobility Tub One Bedroom)

  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible (Mobility Roll in Shower One Bedroom)

Individually decorated, individually furnished, desk, laptop workspace

Suite, 1 Queen Bed with Sofa bed, Accessible (Mobility Roll in Shower One Bedroom)

  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Queen Bed with Sofa bed (One Bedroom)

Individually decorated, individually furnished, desk, laptop workspace

Superior Suite, 1 Queen Bed with Sofa bed (One Bedroom)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

San Antonio

Vance Jackson stay.Your stay at this Vance Jackson hotel places you within 2 miles (3 km) of Huebner Oaks and USAA Corporate Office Headquarters. Methodist Healthcare and UT Health San Antonio are also within 3 miles (5 km).

What's nearby

  • The San Antonio Art Institute - 7 min walk - 0.6 km
  • USAA Corporate Office Headquarters - 19 min walk - 1.6 km
  • Huebner Oaks - 1 min drive - 2.3 km
  • Kindred Hospital San Antonio - 1 min drive - 2.3 km
  • Regal Huebner Oaks - 2 min drive - 3.0 km

Getting around

  • San Antonio Station - 19 min drive
  • San Antonio International Airport (SAT) - 16 min drive

Restaurants

  • ‪Wurzbach Ice House - ‬10 min walk
  • ‪McDonald's - ‬14 min walk
  • ‪Mama Margies Mexican Restaurant - ‬14 min walk
  • ‪Dutch Bros Coffee - ‬13 min walk
  • ‪Pappasito's Cantina - ‬8 min walk

About this property

Sonesta ES Suites San Antonio Northwest - Medical Center

3-star hotel in Vance Jackson
Sonesta ES Suites San Antonio Northwest - Medical Center offers its guests an outdoor pool and a 24-hour fitness center. Public spaces have free WiFi. Free breakfast is available daily. Sonesta ES Suites San Antonio Northwest - Medical Center also features coffee/tea in a common area, a television in a common area, and an elevator. Self parking is free.

This 3-star San Antonio hotel is smoke free.

  • 1 building
  • 118 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site
Sonesta ES Suites San Antonio Northwest - Medical Center offers 118 air-conditioned accommodations with DVD players and coffee/tea makers. Each accommodation is individually furnished and decorated. Televisions come with satellite channels. Accommodations at this 3-star hotel have kitchens or kitchenettes with refrigerators, microwaves, and dishwashers. Bathrooms include shower/tub combinations.

This San Antonio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Family friendly

  • DVD player
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available 6:30 AM to 8:30 AM on weekdays and 7:00 AM to 9:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Basketball
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)

Room amenities

Entertainment

  • DVD player
  • TV with satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 30
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from July 31 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Safety features at this property include a smoke detector and window guards
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Long-term renters welcome.
    For guests' safety, the property includes a smoke detector and window guards in each accommodation. The property is professionally cleaned.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Staybridge Suites NW
Staybridge Suites NW Aparthotel
Staybridge Suites NW Aparthotel San Antonio
Staybridge Suites NW San Antonio
Staybridge Suites San Antonio NW
Staybridge Suites San Antonio NW Aparthotel
Staybridge Suites San Antonio Nw-Colonnade Hotel San Antonio

Sonesta ES Suites San Antonio Northwest - Medical Center Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 503 out of 1004 reviews
Rating 8 - Good. 232 out of 1004 reviews
Rating 6 - Okay. 121 out of 1004 reviews
Rating 4 - Poor. 70 out of 1004 reviews
Rating 2 - Terrible. 78 out of 1004 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Cynthia, Houston

Stayed 2 nights in Dec 2025

4/10 Poor

Ruben

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Park at your own risk!!!!

I have been staying here since covid. No issues until this past weekend. We arrived to our refrigerator down. Food was ruined. Front desk person was rude when asking for assistance for maintenance. If that was not bad enough, rear tail gate lights were stolen from truck literally right in front of the hotel. Security guard is no longer there due to new management . I guess service went out the door as well. Manager was so kind to refund a night due to food replacement but this experience was not good at all.
Stayed 3 nights in Oct 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay while I was in San Antonio. The receptionists were very friendly. Breakfast was a great selection of food from 7-9 AM. I'll be adding this location to my preferred list of hotels in San Antonio for the future.
Stayed 2 nights in Oct 2025

6/10 Okay

patricia

Travelled with partner
The toilet in my room was about 12 inches of the floor. Almost had to get on knees to use it, when I asked to change room I was told that all the toilets were the same. The door handle to my room was just hanging from the door and to open the door I had to play with it to be able to open the door, I asked to get it fix on the first day ,we stayed 7 days and it was never fixed. The shear curtain in my room were all ripped. The room has a full size refrigerator all rusted really disgusting. Found a roach in the room. Front desk first shift employee not very friendly. No,I do not recommend and I won't be coming back.
Stayed 6 nights in Oct 2025

10/10 Excellent

Zanaan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

2/10 Terrible

Breneka

Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival, my wife and I checked our bed like we do at all hotels. Pulled back the cover to find a red/brownish stain on our sheet. So my wife called down to the front office to get new bedding . After 40 minutes the front desk guy arrived with clean bedding, everything was in the new bedding instead of the fitted sheet that we need. So I called down to the front desk to let them know there was no fitted sheet in new bedding. He told us to come down to get the sheet. My wife went down to get the correct size sheet.We started to make the bed to realize it is the wrong size sheet, but it also had a stain on it as well. When we made it to the front desk, he went to the back to get us a new clean sheet, and realized they didn't have any, so he offered us a full or a king sheet.
Stayed 2 nights in Oct 2025

6/10 Okay

amy

Business traveller
Liked: Cleanliness, staff & service, room comfort
We have stayed here several times before over the past 2 years. The feel of the property has definitely changed recently and not in a good way. The clientele were different. It seems the low rate is drawing this different clientele. It doesn’t seem like the property owner/management is taking pride anymore. Having said that, the room was clean, comfortable, and spacious. Love the TV in the bedroom. The shower had a hand-held only, which was pointed at my face as I turned on the shower fun. And the shampoo and conditioner bottles were both filled with shampoo. I’ve always really liked this property and I hope they can show pride in it once again or they’ll lose a customer.
Stayed 1 night in Oct 2025

8/10 Good

Nagendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, felt safe overall. Disposal in the kitchen not working, but wasn't an issue.
Stayed 2 nights in Oct 2025

2/10 Terrible

Lucero

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bkfast is nasty! The power went out for 30min… cold water, smells like old place
Stayed 1 night in Oct 2025

10/10 Excellent

Stephen

Stayed 2 nights in Sep 2025

8/10 Good

Suneela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, clean and quiet.
Stayed 1 night in Oct 2025

6/10 Okay

Rumin L

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

Tacola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, A/C worked well Hot shower, did not like having to go have key fixed to get back in room @ 8am which checkout is at 11 & pancake machine didn’t work. Good breakfast options. Overall good place to stay & deposit is $100 not $50 as stated when booking.
Stayed 1 night in Sep 2025

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Toilet in our suite backed up the first night we checked in. No maintenance was available until 11am the next day. Staff moved us the next day to an upgraded room the next day but we went all night without the use of a toilet in our room. I completely disagree with having guests staying there yet not having anyone available to fix plumbing emergencies onsite. Never had this type of issue at a hotel before and I travel a lot but this was the first time at this hotel which will probably be my last because if. Have problems and I’m paying…they should have someone available. Nice staff tho
Stayed 2 nights in Sep 2025

8/10 Good

Rokeisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice neat and clean I was very shocked although the furniture was very outdated lots of stains I didn’t utilize the living room due to that reason. Now the breakfast was amazing really great breakfast now the lady that was there setting up she didn’t look friendly and welcoming at all it’s sometimes good to see a smiling a relax face early in the am. Overall stay was great.
Stayed 2 nights in Sep 2025

4/10 Poor

Linda

Liked: Staff & service
Disliked: Cleanliness
o
Stayed 4 nights in Jul 2025

6/10 Okay

Verified traveller

Outdated hotel

The hotel is outdated. We could hear people talking outside in the parking lot while staying on the second floor bedroom. A part of the wall near the bathroom tub needed repairs on hardened paint bubbles
Stayed 3 nights in Aug 2025

10/10 Excellent

Juliette

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2025

10/10 Excellent

Muhammad Ali, Stillwater

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness is impressive
Stayed 2 nights in Aug 2025

6/10 Okay

augustine

Disliked: Property conditions & facilities
Pool closed. Cold breakfast multiple days I was there. Definitely liked the access to a full kitchen. Made great meals and saved money.
Stayed 3 nights in Aug 2025

8/10 Good

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, cozy, and convenient.
Stayed 1 night in Aug 2025

10/10 Excellent

Deah

Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was awesome. Room was clean and bed was comfortable too.
Stayed 1 night in Aug 2025

10/10 Excellent

Ashley

Stayed 2 nights in May 2025

6/10 Okay

Michelle

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Draylon

Liked: Cleanliness, staff & service, property conditions & facilities
A good stay
Stayed 3 nights in Jun 2025