2/10 Terrible
Derek
15 Aug 2019
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsafe hotel with broken facilities
I booked Hosteria Piuke for 7 nights but left after 3 because the facilities and service were so bad. Many issues to cover, the main one being I didn't feel safe in this property. There was a smell of gas one evening and when I opened my door, one of the hotel staff was trying to re-ignite a gas boiler with a naked flame. She had a small paper fire going on the ground beside the boiler. I took a photo of this and although I didn't capture the flames, you can see matches and paper on the ground.
As for the room itself, it was not as advertised. It was much smaller, the TV was smaller, the bathroom was tiny (see photo), the window didn't shut properly which meant it was cold in the room, the wifi did not work for the entire time I was there. On 2 of the 3 nights I stayed, there was no hot water (in winter).
Because I had booked for 7 days ahead of time, the staff at the hotel refused to give me a refund for the 4 days I didn't use (it was $600 for 7 nights in peak winter season). They ignored my follow up emails too. I felt I deserved a refund due to the lack of basic facilities and the unsafe conditions in the hotel. There is also no lift in the hotel so you will be carrying your own luggage up and down the narrow stairs.
Also, if you are english and non-spanish speaking traveller, do not go here. The front desk staff speak ZERO english.
Even though it's only 2 stars, basic and safe facilities are expected. This hotel fails to deliver.
Derek
Stayed 7 nights in Jul 2019
