DoubleTree by Hilton Hotel San Diego - Mission Valley

26 Aug. 2023 by Cecilia Menezes, General Manager

I'm disappointed to hear that your experience with us was not the exceptional one we aim for. We aim to exceed your expectations at every turn - with world-class service, sparkling clean rooms, and truly memorable experiences. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. Your feedback is important to us, and our hotel management will evaluate your stay with the utmost care and consideration. I am sorry that we failed to deliver the experience we promised. I hope you will give us another opportunity in the future to show you the beauty and comfort of our property.Regards, Cecilia Menezes, General Manager

13 Jul. 2023 by Cecilia Menezes, General Manager

Thank you for rating us so highly! Your 5-star feedback warms our hearts and validates the efforts we put into making your stay exceptional. We're thrilled that we met your expectations and left a positive impression on you. Your satisfaction fuels our passion for hospitality, and we eagerly anticipate the pleasure of serving you again, ensuring that your next stay is even more memorable than the last.Regards, Cecilia Menezes, General Manager

27 May 2023 by Cecilia Menezes, General Manager

Dear Geoffrey,We are delighted to read your kind ratings following your recent stay with us and to hear that you had such a comfortable and enjoyable experience. I am so pleased that you enjoyed your room, and the stunning surroundings of our property. We pride ourselves in delivering an exceptional level of service, to truly take care of the every need of our guests, and it is always so pleasing to have confirmation that we got this correct. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Cecilia Menezes, General Manager

3 Apr. 2023 by Cecilia Menezes, General Manager

Thank you Andre for highly rating your accommodations during your recent stay. I am thrilled to hear that your experience at our property was enjoyable and that our staff made it even better. Our objective is to provide exceptional service to truly take care of our guests, and it's always a satisfying experience to receive confirmation that we have done so. We will make sure to honor the efforts of every team member who helped. We are eagerly awaiting your return on many future visits.Regards, Cecilia Menezes, General Manager

23 Apr. 2023 by Cecilia Menezes, General Manager

Thank you for providing us with your valuable feedback. Your feedback about the excellence of your stay and the service provided by our staff has me grinning from ear to ear. We take great pride in providing top-quality service to meet the needs of our guests, and it's always a joy to hear that we have done so. We will recognize the contributions of all team members who were instrumental in providing you with a seamless experience. Your return is something we look forward to on many future visits.

30 Oct. 2022 by Cecilia Menezes, GM, DoubleTree SD Mission Valley

Hi Nola,We very much appreciate your comments regarding your stay at DoubleTree by Hilton San Diego Mission Valley, and for taking the time to write a review.I was so pleased to learn that you had a practically faultless stay, and enjoyed our enviable central location - the hotel really is perfectly placed to enjoy the very best of what San Diego has to offer.We appreciate your kind words about our breakfast and our anticipatory hospitality in creating small amenities that ensure the ultimate relaxation.We hope to have the pleasure of hosting you again in the near future and we look forward to that.Kind regards,Cecilia Menezes, General Manager

24 Oct. 2022 by Cecilia Menezes, GM, DoubleTree SD Mission Valley

Hi John,Thank you for choosing our DoubleTree by Hilton San Diego Mission Valley and leaving your comments. We want to sincerely apologize for the delays while checking in and that there was not a prompt response. We do value and appreciate the need to be quickly settled in your guest room. We have shared your feedback with our Front Desk Supervisor who has taken proper action to ensure these missed opportunities are not repeated. We hold ourselves to very high standards and should you stay with us again, we believe you'll see that this was an isolated incident.We would welcome another opportunity to host you and provide you with the seamless and perfect stay you deserve.Regards,Cecilia Menezes, General Manager