"Nice hotel. We had a bit of an issue getting our room refreshed. Bed was really uncomfortable. Expected a little more as far as comfort from this hote ... " More

By a verified traveller on Sun 20 May 2018

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Hotel Description

4-star spa hotel near Harbor Island

Oceanside stay

A stay at this Point Loma hotel places you within half a mile (1 km) of Harbor Island and 2 miles (3 km) of Maritime Museum of San Diego. Waterfront Park and B Street Cruise Ship Terminal are also within 3 miles (5 km).

Poolside dining

This smoke-free hotel features a full-service spa, a marina, and 6 restaurants. Traveling on business? Take advantage of the 62 conference rooms, 24-hour business center, and free airport shuttle. Enjoy a meal in one of the 2 coffee shops/cafés and perks like free WiFi.

WiFi, LCD TVs

Boasting comforts like premium bedding and down comforters, the 1053 guestrooms also offer balconies or patios and LCD TVs with digital channels. Other amenities include 24-hour room service, WiFi, and Netflix.

Room, 1 King Bed, Balcony, Tower (Marina Tower)

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$144 per night

Junior Suite, Business Lounge Access, Marina View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Balcony, Tower

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Suite, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Tower

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Balcony, Tower

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton San Diego Hotel and Marina ratings based on 156 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sheraton San Diego Hotel and Marina

Everyone (32) Couples (3) Business (2) Family (3)
4 out of 5
The Sheraton was a very nice hotel with good amenities. The front desk personnel were a bit unfriendly, but as a whole they were professional and helpful. As this is a Marriott property, it made a big difference how you were treated at the front desk if you were an elite member. As I am an elite member, once they knew, I was well received. The beds are amazing and for it being so close to the airport, I thought it would be loud, but quite the contrary. I would stay here again.

Posted by on 16 Jul. 2019

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Comment from Hotel Management

16 Jul. 2019 by Sheraton San Diego Hotel & Marina

Thank you for your feedback and your Marriott Bonvoy loyalty. We appreciate your comments on our Front Desk team and will be certain to relay it to the Front Office leadership team to address as needed. We look forward excitedly to receiving another opportunity to welcome you.

1 out of 5
the staff was rude and the property is old and not clean

Posted by on 9 Jul. 2019

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Comment from Hotel Management

10 Jul. 2019 by Sheraton San Diego Hotel & Marina

Thank you for your feedback. We regret to read about your. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting that goal.

4 out of 5
Pools were beautiful! Dinner was wonderful. Overlooking the marina was beautiful.

Posted by on 5 Jul. 2019

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Comment from Hotel Management

5 Jul. 2019 by Sheraton San Diego Hotel & Marina

Thank you for your feedback! We are delighted to read you enjoyed our waterfront pools and your experience at one of our restaurants. Please come back to visit us soon!

3 out of 5

Posted by on 1 Jul. 2019

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Comment from Hotel Management

2 Jul. 2019 by Sheraton San Diego Hotel & Marina

Thank you for your review. We regret to see there was shortcomings in your stay and hope to receive an opportunity to welcome you again to offer a better experience.

4 out of 5

Posted by on 25 Jun. 2019

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Comment from Hotel Management

26 Jun. 2019 by Sheraton San Diego Hotel & Marina

Thank you for your feedback, we hope to welcome you back soon.

5 out of 5

Posted by on 24 Jun. 2019

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Comment from Hotel Management

24 Jun. 2019 by Sheraton San Diego Hotel & Marina

Thank you for your 5/5 review! We hope to welcome you back soon.

1 out of 5
So we booked a room with a "balcony view." We check in..parking is almost $40 for the night. We are directed to the Tower which is around the corner. Shuttled over and left our car in the first parking area as directed. We were told to call the shuttle anytime to get a ride to our car at the main hotel. We got to our room and the heater had been on at 78 degrees. We opened the door for some air and noticed we were on the end facing the bushes. We figured we would go to dinner and let the room air out more. I asked the desk clerk why we paid for a room with a view and ended up with a view of the bushes. Truly no explanation was given. If I'd had known this I'd booked a room staring at the airport for $100 cheaper. We dined outside on the patio,waiter was fabulous! Lady, Farmer Blowing on the patio while we were eating not so great. Drunken wedding party showed up and there were more F bombs dropped than on a sailor ship. Best part was the cockroach who decided to climb up my leg. We didn't finish our dinner nor our drinks and went to bed. The bed was clean and much needed. We woke up at 4am to call the shuttle at 4:45. 15 minutes later the shuttle arrived. We were told it was going to the airport instead and directed to stay to the left and walk to the parking lot where our car was located. 20 minutes later we get to our car and the shuttle passed us as we walked. We had NO CHOICE considering our flight time and having to return the car. This was not worth the money!

Posted by on 18 Jun. 2019

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Comment from Hotel Management

18 Jun. 2019 by Sheraton San Diego Hotel & Marina

Thank you for choosing to stay at the Sheraton San Diego Hotel & Marina and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting not only your expectations, but ours as well. We will discuss your experience with the HVAC temperature with our Housekeeping team, and the room type and shuttle events with our Front Desk leadership to determine what occurred. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to San Diego.

5 out of 5

Posted by on 14 Jun. 2019

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Comment from Hotel Management

14 Jun. 2019 by Sheraton San Diego Hotel & Marina

Thank you for your 5/5 review! We are delighted to read you enjoyed your visit. Please come back to visit us soon!

4 out of 5
Prices out of line with most hotels, and this is not a 5 star hotel. Great location, and I'd stay again

Posted by on 6 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by Sheraton San Diego Hotel & Marina

Thanks for staying with us. We are delighted to read you enjoyed our location and hope to welcome you back soon!

5 out of 5
Super comfortable beds. Room service staff were professional and friendly

Posted by on 4 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by Sheraton San Diego Hotel & Marina

Thanks for staying with us. Our in-room dining team will be thrilled to receive your feedback!

About the Sheraton San Diego Hotel and Marina

Location 1380 Harbor Island Dr, San Diego, CA 92101

Property Features

As a guest of Sheraton San Diego Hotel and Marina, you'll find a full-service spa, a marina, and 3 outdoor swimming pools. There are 6 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 14874 square feet (1382 square meters) and includes a conference center. An outdoor pool, a 24-hour health club, and a spa tub are also featured at the business-friendly Sheraton San Diego Hotel and Marina. A roundtrip airport shuttle is free during limited hours. Parking is available for a fee. This 4-star San Diego hotel is smoke free.

  • 1053 guestrooms or units
  • 12 levels
  • 2 buildings
  • 6 dining venues
  • 5 bars or lounges
  • 2 coffee shops
  • 14874 sq ft of conference space
  • 1382 sq m of conference space
  • Built in 1972
  • Dining venue
  • Bar by the pool
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis court1
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: San Diego, CA (SAN-San Diego Intl.) (0.7 km / 0.4 mi)
  • Train station: San Diego Santa Fe Depot (3.7 km / 2.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton San Diego Hotel and Marina offers 1053 accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 55-inch LCD televisions come with premium digital channels, pay movies, and Netflix. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This San Diego hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private balcony or patio
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11:00 AM.

Harbor's Edge - Overlooking the ocean, this restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Harbor and Vine - Overlooking the ocean and pool, this restaurant specializes in pizza and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Quinn's Ale House - This sports bar serves lunch, dinner, and light fare. Open daily.

Shoreline - This poolside restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Bay Tower Lounge - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 4
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Airport shuttle service is available from 5:00 AM to midnight. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered from 5:00 AM to midnight. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.

Pets

  • Pets: USD 35 per accommodation, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29.30 per accommodation, per night

The resort fee includes:

  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 25.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Self parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 35 per accommodation, per night
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton San Diego
  • San Diego Hotel Sheraton
  • San Diego Sheraton
  • San Diego Sheraton Hotel
  • Sheraton Hotel San Diego
  • Sheraton San Diego
  • San Diego Sheraton Hotel Marina
  • Sheraton San Diego Hotel Marina
  • The Sheraton San Diego Hotel And Marina
  • Sheraton San Diego Hotel

You should know

  • Sheraton San Diego Hotel and Marina offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.