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"Area was nice, abide by COVID rules to keep customers safe. There was a pool, no hot tub but had basketball and volleyball area. Breakfast provided ... " More

By a verified traveller on Mon 14 Feb 2022

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Hotel Description

3-star hotel in Sorrento Valley

Sorrento Valley stay

Your stay at this Sorrento Valley hotel places you within 6 miles (10 km) of Westfield UTC and Torrey Pines State Natural Reserve. University of California, San Diego and Scripps Memorial Hospital La Jolla are also within 6 miles (10 km).

Free breakfast

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the free buffet breakfast each morning.

Deluxe Room, 1 King Bed (Studio)

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $183* Per night/room 30 Mar. - 31 Mar.

Suite, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 2 Queen Beds, Accessible (Hearing Two Bedroom)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, Multiple Beds (Two Bedroom)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 Queen Bed, Accessible (Mobility Roll in Shower One Bedroom)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, 1 King Bed (One Bedroom)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sonesta ES Suites San Diego - Sorrento Mesa ratings based on 12 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sonesta ES Suites San Diego - Sorrento Mesa

Everyone (5) Family (5)
2 out of 5

Posted by on 12 Nov. 2023

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Comment from Hotel Management

5 Dec. 2023 by Sonesta ES Suites Sorrento Mesa Team

Thank you for taking the time to provide valuable feedback. We apologize that your experience was less than ideal. Thank you for your stay.

2 out of 5
Pros: There is ample parking, and there is a sweet woman that distributes some breakfast items each morning at a counter near the lobby. Cons: The area is surprisingly sketchy. The hotel borders a gas station, a car wash and an industrial building that began jackhammer noises and the beeping of trucks moving in reverse as early as 6am each weekday morning of my stay. At night, the hotel hallways reeked of marijuana smoke. And on one weekend night, a man and woman had a loud, physical altercation in the parking lot for 35 minutes around midnight. It could be heard all the way to the top (4th) floor, and it only ended when they decided to move the fight into the hotel. The hotel’s water is notably soft which makes it difficult to rinse soap off your body, hair, dishes or clothes. The “suite” was average as was the cleanliness level, and I did not see housekeeping until the last day of my stay. On that day, I learned they are instructed to began knocking on doors around 9:30am. That continues, even if you tell them you’re not leaving until the 11am check-out time. If you don’t answer when they knock, they will use their key to enter you room…as they did when I was in the shower at 10:15am. At check-out, the male front desk clerk confirmed that my experience during this stay was typical of what should be expected at this property.

Posted by on 23 Feb. 2022

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Comment from Hotel Management

23 Feb. 2022 by Donald

C.L. I'm so sorry you had to write a poor review instead of giving us the opportunity to correct any issues, we have a full team here with the tools they need to address guest concerns. My staff and myself interacted with you and every time we tried to be polite and professional you would just snap back at us and walk off, you were very unapproachable and most of these issues were never brought to our attention until now. The hotel is not doing any construction nor did any other guests complain of jack hammering, especially at 6am when the local law is 7am. At check-out you were very frustrated and having a difficult time understanding my explanation of how “extended hotels” don’t do housekeeping on daily basis, but it seemed you didn’t like my answer, so I did indeed recommend our Sonesta full-service hotels for your next stay. At the end of our chat, you become rude and unfortunately, I had to ask you to leave the property. I wish we could have worked the issues out together to avoid this negative review, but I am confident my staff went above and beyond for you and our reviews show our true hospitality. Be well and safe travels.

4 out of 5
Area was nice, abide by COVID rules to keep customers safe. There was a pool, no hot tub but had basketball and volleyball area. Breakfast provided with someone to take your order and you take it back to room. Convenient store across parking lot for other needs and food court next door.

Posted by , from Arvada on 14 Feb. 2022

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Comment from Hotel Management

14 Feb. 2022 by Donald

Thanks for the kind review Karen, hope to see you back again!

5 out of 5

Posted by on 12 Dec. 2021

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5 out of 5

Posted by on 22 Nov. 2021

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5 out of 5
Property is good, in general, however, fighter jets noise starting at 8 am. Breakfast still stand in the lobby and order your stuff, they put it in a bag and give it to you (backward)... they need to get up-to-date with it. Dishwasher is completely out dated, make a great noise that we did not turn it on,cus we did not want other guests to be bothered with it.

Posted by on 23 Oct. 2021

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Comment from Hotel Management

25 Oct. 2021 by Jaymes

Thank you Zaynal for taking the time and giving us 5/5 stars. We apologize for the inconvenience you experienced with our Grab & Go breakfast. We appreciate your patience with us as we develop our Food & Beverage program through this pandemic to better serve our guests. We hope that next time we can provide you with a better stay. Be well & safe travels,

2 out of 5
The microwave was dirty, and leftovers from previous customer were in the fridge. No room service came. Not enough bath towels. Shampoo was out. The swimming pool was tiny.

Posted by on 17 Aug. 2021

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Comment from Hotel Management

17 Aug. 2021 by Donald O.

Thanks for joining us! Seems we fell short this trip and for that I truly apologize. We would love to have you back again so we can show you the true Sonesta Sorrento Mesa! safe travels and be well.

2 out of 5
The pictures posted do not show the reality of this hotel. This place needs a major upgrade on everything! I booked the 2 bedroom suite. Our room wasn’t clean, I found shampoo residue in the shower, hair in the sink, the table didn’t look wiped down and overall the living room furniture looked grimy and outdated. I wasn’t comfortable sitting on the couches. The beds were not very comfortable although at least our sheets were clean. The hot breakfast was okay but they need better branded juices and milks, you can tell it’s dollar store merch. The hallways and elevators were very outdated (walls and ceiling look old) and lighting was creepy. The walls and doors are very thin, I could hear everything in everyone’s rooms from the hallway. It was a one night stay- I didn’t bother changing rooms because it was late when we got there. I was disappointed with this hotel because I’ve stayed at a Staybridge before in Carlsbad and that one was fantastic. My family and I won’t be staying here again.

Posted by , from Az on 23 Oct. 2020

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3 out of 5
First room had a funny smell, sink was dirty and the shower tub was extremely dirty with black sand looking stuff all over. I called the front desk and she gave me a new room which was cleaner but after seeing the first room it just gives me the feeling this place is not that clean

Posted by on 11 Sep. 2020

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5 out of 5
This is my 4th or 5th time staying their close to everything for me.

Posted by on 19 Nov. 2019

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About the Sonesta ES Suites San Diego - Sorrento Mesa

Location 6639 Mira Mesa Blvd, San Diego, CA 92121

Property Features

Sonesta ES Suites San Diego - Sorrento Mesa offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. There's an onsite 24-hour business center. Free breakfast is served daily. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Sonesta ES Suites San Diego - Sorrento Mesa. For a fee, parking is available. This 3-star San Diego hotel is smoke free.

  • 131 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Train station: San Diego Coaster Sorrento Valley Station (7.3 km / 4.6 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Sonesta ES Suites San Diego - Sorrento Mesa offers 131 accommodations with DVD players and coffee/tea makers. Beds feature down comforters and premium bedding. Televisions come with premium satellite channels and pay movies. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Hydromassage showerhead
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

Guests are served free buffet breakfast daily.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per week
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Long-term renters welcome.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. The property is professionally cleaned.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Long-term renters welcome
  • LGBTQIA friendly
  • Credit card pre-authorization
  • Property uses a professional cleaning service
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Individually-wrapped food options are not available
  • Property confirms they are implementing guest safety measures
  • Reservation might be required for some facilities onsite
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 10.00 per day (in/out privileges)
  • Uncovered extended parking fee: USD 70 per week
  • Pet fee: USD 75 per accommodation, per week
  • Service animals are exempt from fees
  • Laundry fee: USD 3 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Staybridge Suites Sorrento
  • Staybridge Suites Sorrento Mesa
  • Staybridge Suites Sorrento Mesa Hotel
  • Staybridge Suites Sorrento Mesa Hotel San Diego
  • Staybridge Suites Sorrento Mesa San Diego
  • Staybridge Suites San Diego - Sorrento Mesa Hotel San Diego
  • Staybridge Suites Sorrento Mesa

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.