8/10 Good
Alessandra
Travelled with family, Travelled with group
Jan 7, 2026
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is nice new and clean , is missing breakfast. Only food or snacks available to purchase . We travel by car from las Vegas and our check in was at midnight. We were tired and the gentleman at check in was very rude. We need a different parking because our rented van was to high. The check in person was very rude and didn’t help us to find a solution. After a exchange of words and even security to show up at check in a second lady that knew better help us to find an application that show us different choices for parking because our hotel couldn’t fit our rental vehicle. The first attendance told me to move my car from the valet parking right away creating a tensed situation. I had to high my voice and tell him that we had 3 rooms reservation with parking and we want to take our 10 people check in in their rooms and after 2 people will take the van to a different parking near by. The attendant didn’t know how to direct himself in order to help us and at same time reduce the stress of the moment. Thank you for the 2 lady that helps us we were able to park near by and go to our hotel room.ls. The rooms had no water for 2 nights in a row. We have to go to the lobby to purchase it. Overall the facilities are very nice , clean and well located but it took a ruff employee to make our checking in difficult.
Thankfully our check out was very nice. They help with all the luggage in a positive and happy mood!
Alessandra
Stayed 2 nights in Jan 2026