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Hotel Fenix

Property class: 3
Enjoy the outdoor pool at this 3-star San José de Cúcuta hotel

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Photo gallery for Hotel Fenix

Outdoor pool
Exterior
Standard Suite
Standard Triple Room
Restaurant

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
#12-114 Avenida 7, San José de Cúcuta, 540001
  • Place, General Santander Stadium
    ‪9 min drive‬
  • Place, Ventura Plaza Commercial Center
    ‪10 min drive‬
  • Place, San Jose Cathedral
    ‪11 min drive‬
  • Airport, Cucuta (CUC-Camilo Daza Intl.)
    ‪14 min walk‬

Room options

View all photos for Double Room

Double Room

Double Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Suite

Standard Suite

Standard Suite

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the area

San José de Cúcuta

Close to airport.You'll be within 3 miles (5 km) of General Santander Stadium and 6 miles (10 km) of Circus Pop with a stay here. San Jose Cathedral and Cucuta Museum of Culture are also within 6 miles (10 km).

What's nearby

  • General Santander Stadium - 9 min drive - 4.5 km
  • Circus Pop - 10 min drive - 5.2 km
  • Ventura Plaza Commercial Center - 10 min drive - 5.5 km
  • Banco de la Republica Cultural Area - 10 min drive - 5.5 km
  • San Jose Cathedral - 11 min drive - 5.8 km

Getting around

  • Cucuta (CUC-Camilo Daza Intl.) - 7 min drive

Restaurants

  • ‪El Corral Unicentro - ‬3 min drive
  • ‪El Motilón - ‬4 min drive
  • ‪Restaurant Air's Bar - ‬3 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Oma - ‬3 min drive

About this property

Hotel Fenix

Enjoy the outdoor pool at this 3-star San José de Cúcuta hotel
Hotel Fenix offers its guests an outdoor pool and a children's pool. There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi.

Event space at this hotel measures 1076 square feet (100 square meters) and includes conference space. Hotel Fenix also features a vending machine, a garden, and laundry facilities.

This 3-star San José de Cúcuta hotel is smoke free.

  • 42 guestrooms or units
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Continental breakfast (free)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Convenience store
  • Garden
  • Elevator
  • No smoking on site
  • Dining venue
Hotel Fenix offers 42 accommodations with blackout drapes/curtains. This San José de Cúcuta hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Exterior
Ibis Cúcuta Hotel
San José de Cúcuta
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 787 reviews
The price is CA $56
CA $56 total
Apr 24 - Apr 25
Ibis Cúcuta Hotel

Property amenities

Family friendly

  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception

Things to do

  • Children's pool
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 4 steps to reach entrance
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Entertainment

  • TV

Bedroom

  • Blackout drapes

Bathroom

  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: COP 60000 per pet, per day, plus a one-time cleaning fee of COP 60000 and a deposit of COP 100000 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 26 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: COP 100000 per stay
  • Pet fee: COP 60000 per pet, per day plus COP 60000 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in each accommodation.

Property Registration Number 83435

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Hotel Fenix Reviews

Reviews

6.0
Rating 10 - Excellent. 0 out of 2 reviews
Rating 8 - Good. 1 out of 2 reviews
Rating 6 - Okay. 0 out of 2 reviews
Rating 4 - Poor. 1 out of 2 reviews
Rating 2 - Terrible. 0 out of 2 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

8/10 Good

Edgar, Coventry

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
El hotel bien pero la manager se enojó con nosotros porque no quería que lo rentáramos con expedía porque era mucho más económico y no nos quiso dar la habitación que Expedia nos dio y por enojo nos dio la habitación con camas individuales pero de resto los demás, nos atendieron bien.
Stayed 1 night in Apr 2026

4/10 Poor

Fernando

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Lo único decente fue la atención de las chicas de recepción y del botones Don Ramón a mi llegada, pero lo demás es muy pobre, mucha bulla en el exterior del hotel. Definitivamente no me quedaría nuevamente en dicho hotel.
Stayed 1 night in Dec 2025