"Mold in the bathroom. On a picture and high between the wall and ceiling. " More

By a verified traveller on Mon 27 Nov 2017

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Hotel Description

3.5-star hotel in South San Jose

In San Jose

Your stay at this South San Jose hotel places you within 12 miles (20 km) of Kelley Park and Children's Discovery Museum. San Jose Convention Center and San Jose State University are also within 12 miles (20 km).

Nightclub, dining

A nightclub, a 24-hour fitness center, and a restaurant are all featured at this hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the outdoor pool and perks like free self parking.

Free WiFi, flat-screen TVs

The 207 guestrooms have flat-screen TVs with satellite channels and offer free WiFi and room service. Premium bedding, coffee/tea makers, and free newspapers are also available.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$145 per night

Deluxe Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Wyndham Garden San Jose Silicon Valley ratings based on 27 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Wyndham Garden San Jose Silicon Valley

Everyone (22) Family (1)
1 out of 5
Not much to like, the property used to be some off chain hotel. It was filthy and old. There was literally three big spots of poop on the wall. We had to get the housekeeper to try and wipe it off. There was throw up in the bathroom door, absolutely disgusting. We tried so hard not to look very close so we would not be grossed out. Will NEVER be back or recommend this old and dirty hotel. Very sad and a waste of money. The only reason we continued to stay is because we booked it through Travelocity and would have lost too much money.

Posted by on 18 Jul. 2019

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Comment from Hotel Management

18 Jul. 2019 by Katherine

Thank you for the review of our hotel and we sincerely apologize for the inconveniences you had experienced during your stay with us. As you may know, our goal is to provide the highest level of hospitality and hearing we have fallen below that is something that I would like to have rectified immediately. Upon reviewing this incident, I will share this review with our Operational Manager and Housekeeping Manager, as an event like this cannot repeat itself. If you are in the San Jose area again, please feel free to reach out to a Front Office Manager so that we may better assist you with your stay. We definitely would like to improve on the score you have given us and find more ways to make your stay enjoyable and comfortable.

3 out of 5
Nice and quiet, shades on the window was satisfactory, shower head needs to be replaced, and a big water stain on the ceiling.

Posted by on 27 Jun. 2019

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Comment from Hotel Management

27 Jun. 2019 by Manager

It means so much to have earned your business. We appreciate the feedback regarding our shower and shower head. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2 out of 5
At check-in there was no roomsi aovailable. Yes, When I checked in at 3:00 pm, tiihere was no rooms available. It just went downhilli froim there. Iron not working, paint chipped on door, spiders roaming around the room. Strange smell from room when first entering. If I had to do it all over again. I would have stayed here. I

Posted by on 16 Jun. 2019

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Comment from Hotel Management

16 Jun. 2019 by Katherine

Thank you for the review of our hotel! We greatly appreciate your feedback and hope that you thoroughly enjoyed your stay. Our hotel is slowly making progress in its renovations so that we may better serve our guests in the future. If you are ever in the San Jose are again, you are more than welcome to reach out to a Front Desk Supervisor on-site to better assist you with your stay. We definitely would like to improve on the score you have given us and find more ways to make your stay enjoyable and comfortable!

4 out of 5

Posted by on 11 Jun. 2019

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Comment from Hotel Management

11 Jun. 2019 by Manager

Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4 out of 5

Posted by on 26 May 2019

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Comment from Hotel Management

27 May 2019 by Manager

We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

5 out of 5
Everything is accordingly, convenient and efficient. excellent

Posted by on 5 Apr. 2019

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Comment from Hotel Management

5 Apr. 2019 by Katherine

Thank you for the review of our hotel! We hope you are thoroughly enjoying your stay. Your future visits are always welcomed here, and we hope to see you again!

3 out of 5
I liked the location of the hotel. It looked like it may have been a very nice hotel when it was new. Didn’t like the strong smell of chemical cleaning agents that permeated the room. Also the carpets appeared to need a good washing.

Posted by on 22 Mar. 2019

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Comment from Hotel Management

27 Mar. 2019 by Katherine

Thank you for the review of our hotel. If you happen to stay with us again, please feel free to reach out to a Front Desk Supervisor on site to better assist you during your stay. We definitely would like to improve on the score you have given us and find ways to make your stay more enjoyable.

4 out of 5
Huge rooms, comfortable beds, friendly and efficient staff, super clean but terrible wifi speed.

Posted by on 25 Jan. 2019

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Comment from Hotel Management

23 Feb. 2019 by Taiger - Hotel Management

Thank you for the review of our hotel. If you happen to stay with us again, please reach out to a Front Desk Supervisor so we can better assist you during your stay; we definitely would like to improve on the score given to us and find ways to make your stay more enjoyable. Sincerely,

3 out of 5

Posted by on 1 Jan. 2019

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3 out of 5

Posted by on 26 Dec. 2018

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About the Wyndham Garden San Jose Silicon Valley

Location 399 Silicon Valley Boulevard, San Jose, CA 95138

Property Features

Wyndham Garden San Jose Silicon Valley offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 6000 square feet (557 square meters) and includes a conference center. The business-friendly Wyndham Garden San Jose Silicon Valley also features a nightclub, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available.

  • 207 guestrooms or units
  • 3 levels
  • 2 buildings
  • 6000 sq ft of conference space
  • 557 sq m of conference space
  • Dining venue
  • Nightclub
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator

Family Friendly Amenities

  • Family Property
  • Outdoor pool1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) (22.7 km / 14.1 mi)
  • Parking: Free self parking

Room Amenities

Wyndham Garden San Jose Silicon Valley offers 207 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Summit Steakhouse - This steakhouse specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Summit Lounge - Onsite restaurant. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • 24-hour check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 4 and USD 22 for adults, USD 4 and USD 22 for children (approximately)
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Sheraton San-Jose Silicon Valley
  • Four Points Sheraton Silicon
  • Four Points Sheraton Silicon Hotel
  • Four Points Sheraton Silicon Hotel San-Jose Valley
  • Holiday Inn San Jose-Silicon Valley Hotel San Jose
  • Four Points Sheraton San-Jose Silicon Valley Hotel
  • Four Points Sheraton Silicon Valley Hotel
  • Four Points Sheraton Silicon Valley

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.