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4.1 out of 5

"The hotel is okay but is gotten to pricey they are over charged in on drinks and food i think next time i go to punta Cana for a better price and ever ... " More

By a verified traveller on Tue 27 Jul 2021

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Hotel Description

4-star beachfront hotel with 5 restaurants

Beachside getaway

At this Isla Verde hotel, you'll be within a 5-minute walk of Isla Verde Beach and Carolina Beach. Also, Pine Grove Beach is within half a mile (1 km) and Balneario de Carolina is within 2 miles (3 km).

Poolside dining

This smoke-free hotel includes 5 restaurants, an outdoor pool, and a spa tub. Dine at the beachfront restaurant and relax with sun loungers. Families will appreciate the playground, kid-friendly dining, and supervised childcare.

Free WiFi, iPod docks

The 398 guestrooms feature free WiFi, flat-screen TVs with cable channels, and thoughtful touches like bathrobes and slippers. Other amenities include balconies, iPod docks, and minibars. Change of towels is available on request.

Deluxe Room, 1 King Bed, Accessible (Laguna View, Roll in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$316* Per night/room 28 Sep. - 29 Sep.

Room, 2 Double Beds, Balcony (Club)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Room, 1 King Bed, Balcony (Club)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Garden View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Royal Sonesta San Juan ratings based on 35 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Royal Sonesta San Juan

Everyone (21) Couples (10) Family (4)
4 out of 5
Beautiful

Posted by , from East Orange on 27 Aug. 2021

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Comment from Hotel Management

27 Aug. 2021 by Denise

Thanks for staying with us. We appreciate your feedback!

4 out of 5
The hotel is okay but is gotten to pricey they are over charged in on drinks and food i think next time i go to punta Cana for a better price and everything is including

Posted by on 27 Jul. 2021

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Comment from Hotel Management

1 Aug. 2021 by Denise

"Thanks for staying with us. We appreciate your feedback!"

5 out of 5
Amazing stay you get treated like royal

Posted by on 26 Jul. 2021

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Comment from Hotel Management

26 Jul. 2021 by Denise

Thanks for staying with us. We appreciate your feedback!

1 out of 5
No hospitality, everyone was rude, I would not recommend.

Posted by on 6 Jul. 2021

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Comment from Hotel Management

8 Jul. 2021 by .

Thanks for staying with us. We appreciate your feedback! We will be addressing your concerns.

2 out of 5
Travelocity has pictures of rooms with the overlook of the pool area listed as laguna view which is not correct. Laguna view we found out faces the street. Was not pleased and hotel would not make this error right. One of our rooms smelled like wet basement

Posted by on 6 Jul. 2021

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Comment from Hotel Management

8 Jul. 2021 by .

Thanks for staying with us. We appreciate your feedback! We will be addressing your concerns.

4 out of 5

Posted by on 3 Jul. 2021

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Comment from Hotel Management

13 Jul. 2021 by Royal Sonesta San Juan

Thank you for your feedback. We truly appreciated and hope to see you soon in a near future. Regards, Royal Sonesta San Juan

5 out of 5

Posted by on 3 Jun. 2021

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Comment from Hotel Management

13 Jun. 2021 by .

Thanks for staying with us. We appreciate your feedback!

1 out of 5
It was absolutely horrible the experience was horrible the Workers were horrible the price Was not as expected nothing was right they were very prejudice

Posted by on 13 May 2021

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Comment from Hotel Management

17 May 2021 by Royal Sonesta San Juan

Thank you for your feedback. We apologize for any inconveiences you had during your stay with us. This feedback is very improtant for us to improve in our services. Regards, Royal Soensta San Juan

3 out of 5
The pool area was beautiful

Posted by on 13 May 2021

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Comment from Hotel Management

17 May 2021 by Royal Sonesta San Juan

Thank you for your feedback. We apologize for any inconveiences you had during your stay with us. This feedback is very improtant for us to improve in our services. Regards, Royal Soensta San Juan

5 out of 5
Cheep parking

Posted by on 10 May 2021

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Comment from Hotel Management

12 May 2021 by Royal Sonesta San Juan

Thank you for your feedback. We are very happy you enjoyed your stay with us and hope to see you soon in a near future. Regards, Royal Sonesta San Juan

Property Features

Royal Sonesta San Juan offers its guests an outdoor pool, a spa tub, and a fitness center. There are 5 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Royal Sonesta San Juan. For a fee, parking is available. The property offers extended parking privileges. This 4-star Carolina hotel is smoke free.

  • 398 guestrooms or units
  • 15 levels
  • 5 dining venues
  • 2 bars on the beach
  • 5 bars or lounges
  • 2 coffee shops
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Royal Sonesta San Juan offers 398 accommodations with iPod docking stations and minibars. Rooms open to balconies. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested.

  • Private balcony
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:00 AM.

Aleli - Overlooking the pool, this restaurant specializes in Italian cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Ruths Chris Steakhouse - This steakhouse specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

SAK-I - This restaurant specializes in fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Ocean Breeze - This beachfront restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Akua Bar - This poolside bar specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guests must provide health documentation
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Negative COVID-19 test result must be of specific type(s): Antigen
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours
  • Minimum age for negative COVID-19 test result requirement: 12
  • Minimum age for proof of COVID-19 vaccination requirement: 12

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night
  • Resort fee: 20 percent of room rate

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 27 per person (approximately)
  • Self parking fee: USD 20 per day (in/out privileges)
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Early check-in fee: USD 100 (subject to availability)
  • Late check-out fee: USD 80 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • InterContinental Hotel San Juan
  • InterContinental San Juan
  • San Juan InterContinental
  • Intercontinental San Juan Hotel Isla Verde
  • InterContinental San Juan Puerto Rico/Isla Verde
  • Intercontinental San Juan Resort And Casino
  • InterContinental San Juan Hotel
  • InterContinental San Juan Resort Carolina
  • InterContinental San Juan Resort
  • InterContinental San Juan Carolina
  • InterContinental Juan Carolin
  • InterContinental San Juan
  • Royal Sonesta San Juan Hotel
  • Royal Sonesta San Juan Carolina
  • Royal Sonesta San Juan Hotel Carolina
  • Royal Sonesta San Juan Puerto Rico Resort

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.