6/10 Okay
Verified traveller
Mar 11, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
A mixed experience
Basic but pleasant rooms with no coffee maker or desk, but coffee is available downstairs. The plastic mattress covers and thin sheets are uncomfortable for sleeping, the fabric chair was grossly stained, and 2 bottles of water are provided the first night but aren’t replenished for additional nights.
Reception was friendly and helpful, but the location is on the outskirts of the city,
so if you aren’t driving you’re dependent on their drivers, which, on occasion cost almost twice the price of a regular taxi and the wait time can be long. When a regular Taxi was specifically requested, the receptionist disregarded the request and called for their driver, so the fare was 120 mxn rather than the standard 80mxn taxi fare. It was not up to her - a regular taxi should be called if requested.
Breakfast offered a selection of both hot and cold options. Avoid the restaurant for meals! We stayed for dinner and the server disappeared once our meal arrived and we had to hunt to get our bill. Food was of poor quality, and my friend became ill with food poisoning from the enchiladas. There’s good reason why the restaurant is almost always empty!
Worst of all, I left a ring behind - there’s no question it was left at the hotel, because when I arrived at my friends home in SMA immediately after checking out I realized it was not on my hand. I was told it was not found and so I’ll never see it again. Someone found it. Be very careful!
Verified traveller
Stayed 2 nights in Feb 2025