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Hotel Arenal

3.5 star property
Hotel near Arenal Park in Santa Cruz

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Photo gallery for Hotel Arenal

Porch
Point of interest
Minibar, in-room safe, desk, laptop workspace
Free daily full breakfast
Gym
Reviews
7.6

Good

Popular amenities

  • SpaSpaSpa
  • Breakfast included
  • PoolPoolPool
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Check out the area

Map
Calle Beni # 340, Santa Cruz
  • Popular LocationPlaza 24 de Septiembre6 min walk
  • Popular LocationSanta Cruz Zoo5 min drive
  • Popular LocationVentura Mall7 min drive
  • AirportSanta Cruz (VVI-Viru Viru Intl.)28 min drive

Room options

View all photos for Double Room

Double Room

Double Room

  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Suite individual

Minibar, in-room safe, desk, laptop workspace

Suite individual

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Minibar, in-room safe, desk, laptop workspace

Suite

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Single Room

Minibar, in-room safe, desk, laptop workspace

Single Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
Ibis Santa Cruz DE LA Sierra
Pet-friendly
Parking included
Free WiFi
Restaurant
4.9 out of 5, Exceptional, (26)
The price is CA $84
per night
CA $84 total
includes taxes & fees
25 May - 26 May
Ibis Santa Cruz DE LA Sierra

About the area

Santa Cruz

City center stay.Within a 5-minute walk of this Santa Cruz hotel, you'll find Arenal Park and Ethno-folkloric Museum. Plaza 24 de Septiembre and Sacred Art Museum are also within half a mile (1 km).

What's nearby

  • Ethno-folkloric Museum - 4 min walk
  • Plaza 24 de Septiembre - 6 min walk
  • San Lorenzo Cathedral - 6 min walk
  • Santa Cruz Zoo - 5 min drive
  • Ventura Mall - 7 min drive

Getting around

  • Santa Cruz de la Sierra Station - 11 min drive
  • Santa Cruz (VVI-Viru Viru Intl.) - 27 min drive

Restaurants

  • La Chapu - centro - 3 min walk
  • Picasso's Boulevard - 5 min walk
  • The Irish Pub - 5 min walk
  • Sbc Centro - 3 min walk
  • Liberty Resto Bar - 4 min walk

About this property

Hotel Arenal

Hotel near Arenal Park in Santa Cruz
As a guest of Hotel Arenal, you'll find 2 outdoor swimming pools, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business center and a meeting room. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Arenal. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Santa Cruz hotel.

  • 53 guestrooms or units
  • Full breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hotel Arenal offers 53 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Free cribs/infant beds
  • Laundry facilities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7 AM–10 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 2 outdoor pools
  • Fitness center
  • Sauna
  • Spa services
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Food and drink

  • Minibar

More

  • Desk
  • Free local calls
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Arenal

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Bolivia value-added tax (13%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (13%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 15.00 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Arenal Santa Cruz
Hotel Arenal Santa Cruz
Hotel Arenal Hotel
Hotel Arenal Santa Cruz
Hotel Arenal Hotel Santa Cruz

Hotel Arenal Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 17 out of 53 reviews" "
Rating 8 - Good. 19 out of 53 reviews" "
Rating 6 - Okay. 7 out of 53 reviews" "
Rating 4 - Poor. 5 out of 53 reviews" "
Rating 2 - Terrible. 5 out of 53 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gloria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like very much the attention and the instally
Stayed 1 night in Aug 2022

8/10 Good

Marco A.

Business traveller
Liked: Cleanliness, staff & service
Good hotel
Good hotel, only needs get more modern.
Stayed 2 nights in Jan 2022

10/10 Excellent

Suchkov

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly, excellent service.
Stayed 1 night in Nov 2021

6/10 Okay

Marco

It’s an okish hotel
The hotel was so so not the best not the worst but definitely seem better
Stayed 1 night in Dec 2020

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort stay and nice staff
We spent one night in this hotel. the location is really good. just few block from the major plaza. the staff are friendly.
Stayed 1 night in Dec 2020

10/10 Excellent

Julie, Mississauga, Ontario, Canada

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am from Ontario Canada. I wasen’t sure what to expect but this Hotel and Staff exceeded my expectation. They were kind, respectful and friendly. I Loved my Stay. Breakfast was delicious everyday! Even with little misunderstanding, the staff was very respectful and with discretion. Thank you for an amazing four days. Unfortunately, had to leave early because of Coronavirus border closures. I will def go back.
Stayed 7 nights in Mar 2020

8/10 Good

Pavol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Arenal
I came to the hotel early at 09:00 and I asked the lady at the reception how much would cost early chcek in. She told me 30 dollars and I said, you want 30 dollars for 5 hours early check i? So then she changed it to 20 dollars. I paid because I traveled whole night from Suckre. I never got reciept for 140 Bolivanos. The room was nice and clean. The breakfast room was full of flies and the were all over the food which was uncovered on the table. When I booked the hotel, i noticed that they have a shuttle service to the airport. Then I had to pay 80 Bolivanos for the hotel taxi. They should not advertise shuttle service to the airport or mark it that this service is available but you have to pay.
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location downtown, close to the main plaza and the restaurant strip, as well as easy to drive out of town north to e.g. Buena Vista. Hotel has great swimming pool deck to relax when it's hot during the day, and has parking if you have a rental car. Staff is very friendly and helpful, and breakfast is extensive and good quality.
Stayed 3 nights in Apr 2019

10/10 Excellent

Hector, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018