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Austral Suites

Property class: 3.5
3.5-star apartment near Sernatur

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Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Laundry
  • Gym

Explore the area

View in a map
Francisco Antonio Encina 1781, Providencia, Santiago, Region Metropolitana, 7500040
  • Place, Sernatur
    ‪4 min walk‬
  • Place, Clínica Indisa
    ‪9 min walk‬
  • Place, Costanera Center
    ‪17 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪22 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom

Apartment, 1 Bedroom

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Studio

Studio

Studio

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Superior Apartment, 1 Bedroom

Superior Apartment, 1 Bedroom | Living room

Superior Apartment, 1 Bedroom

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

  • City view
  • 49 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

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About the area

Santiago

Providencia stay.Within a 10-minute walk of this Providencia apartment, you'll find Sernatur and Vivo Panorámico. Costanera Center and Santiago Metropolitan Park are also within 2 miles (3 km).
View more Apartments in SantiagoOpens in a new window

What's nearby

  • Sernatur - 4 min walk - 0.4 km
  • Municipal Market of Providencia - 4 min walk - 0.4 km
  • Clínica Indisa - 9 min walk - 0.8 km
  • Santiago Metropolitan Park - 10 min walk - 0.9 km
  • Costanera Center - 17 min walk - 1.4 km

Getting around

  • Pedro de Valdivia Station - 4 min walk
  • Santiago Central Station - 21 min drive
  • Santiago Intl. Airport (SCL) - 25 min drive

Restaurants

  • ‪Le café de la vie - ‬3 min walk
  • ‪Meeting Cafe - ‬1 min walk
  • ‪Vito’s Chees - ‬4 min walk
  • ‪Tavelli - ‬1 min walk
  • ‪Turkish Doner - ‬4 min walk

About this property

Austral Suites

3.5-star apartment near Sernatur
Austral Suites offers its guests an outdoor pool and a fitness center. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at Austral Suites. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Santiago apartment.

  • 1 building
  • 22 guestrooms or units
  • Built in 2008
  • Terrace on the roof
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Elevator
  • Smoking in designated areas
Austral Suites offers 22 air-conditioned accommodations with safes and hair dryers. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include shower/tub combinations with rainfall showerheads.

This Santiago apartment provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (USD 10 per night)
  • Limited onsite self parking

Family friendly

  • Children stay free (see details)
  • Crib: USD 15 per night

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Bedrooms

  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Outdoor areas

  • Furnished balcony
  • Rooftop terrace

Laundry

  • Laundry facilities
  • Laundry service

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Pets stay free

Suitability/Accessibility

  • Elevator
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free local calls
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Tour and ticket assistance

Location highlights

  • In a business district
  • In an entertainment district
  • Near a metro station

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 22 units
  • Built in 2008
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 30
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 30
Express check-out available

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 15 per night.

Property payment types

American ExpressDiners ClubDiscoverMastercardVisa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 10 per night (in/out privileges)
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)
  • Crib (infant bed) fee: USD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. 

We should mention

  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Austral Suites
Austral Suites Apartment
Austral Suites Apartment Santiago
Austral Suites Santiago
Austral Suites Santiago
Austral Suites Apartment
Austral Suites Apartment Santiago

Frequently asked questions

How close is Austral Suites to the airport?

Austral Suites is 13.1 mi (25-min drive) away from the Santiago Intl. Airport (SCL) airport, the closest popular airport to the property.

Does Austral Suites have an airport shuttle?

Airport shuttle services are not available at Austral Suites.

Does Austral Suites offer free breakfast?

Austral Suites does not offer free breakfast.

Is there a casino at Austral Suites?

No, there is no casino at this apartment.

What time is check-in at Austral Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in costs USD 30 (subject to availability).

Is there free parking at Austral Suites?

Free parking is not available at this apartment. Self parking is available for USD 10 per night.

Does Austral Suites have a pool?

Austral Suites features an outdoor pool.

Does Austral Suites have a spa?

There are no spa services available at this apartment.

How close is Austral Suites to downtown Santiago?

Austral Suites is 3.5 mi away from Santiago.

Austral Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 46 out of 106 reviews
Rating 8 - Good. 39 out of 106 reviews
Rating 6 - Okay. 11 out of 106 reviews
Rating 4 - Poor. 3 out of 106 reviews
Rating 2 - Terrible. 7 out of 106 reviews

8.2/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Lägenheten var smutsig och saknade handdukar till alla.
Stayed 2 nights in Nov 2019
Verified review

8/10 Good

Verified traveller

Disliked: Cleanliness

Custo x Benefício bom

Localização ótima,!!!Perto de tudo,aliás sempre que vou a Santiago fico no bairro Providencia.Atendimento na recepção bom.Nao esqueçam chekin somente após 15 hrs e isso não foi informado anteriormente.O apartamento em geral bom. Uma kitnet completa! Cozinha bem equipada e nova. A cama muito ruim,no caso de casal juntam os colchões e são colchões de péssima densidade. Não trocam as toalhas e fim de semana sem limpeza. Aliás não espere roupas de cama e toalhas muito limpas!! Mas mesmo assim indico pelo custo benefício!!
Stayed 4 nights in Sep 2019
Verified review

2/10 Terrible

Erick

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

HOTEL COBRA IVA (VAT) DE 19% DE BRASILEIROS

Foi me cobrado o IVA (VAT) de 19% sob o valor total da estadia, mesmo o contrato estar estipulando que brasileiros, mostrando o passaporte, e pagando em dólares, não incidiria em tal imposto. Estou com chamado aberto perante a Hoteis.com a fim do ressarcimento do valor que totaliza R$ 342,40 cobrados indevidamente!
Stayed 7 nights in Aug 2019
Verified review

6/10 Okay

patricia

Disliked: Staff & service, property conditions & facilities

Mala experiencia

La persona que administra (Sra.Pilar) tiene mal trato y se nota que no hay buena relación con Conserjeria
Stayed 1 night in Jun 2019
Verified review

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
El estacionamiento se paga aparte y tiene un costo de US$ 15 mas IVA , a pesar de haber aceptado el valor en el momento de tratar de usarlo el conserje no accedió pues no le habían informado , el lavamanos del departamento tenía una fuga y el baño se inundaba , la manilla de la puerta de entrada se soltaba completamente, la estadía no fue de mi agrado.
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La vista es increible THE view is awesome El tamaño y la decoración está impecable
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

100% recomendable

100% recomendable. Depto bien equipado. Llegada fácil, buen lugar cerca del metro, poco ruido exterior por las noches.
Stayed 4 nights in Apr 2019
Verified review

8/10 Good

Maria E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo hotel
Stayed 3 nights in Apr 2019
Verified review

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Location was good and safe. Very near metro. Unfortunately my 9th floor room faced west so I had the sun beating in almost all day... unless I shut all the drapes which was depressing. It is an unmarked building so good luck finding it. No little extras like bath soap and shampoo or a bottle of water. TV is in bedroom area not living room area. Wifi is good. No one speaks English do you better know Spanish. I paid in advance but I got a bill under my door to pay again. What a frustrating nightmare trying to explain I already paid. I think they were saying they never heard of Orbitz. It was eventually figured out--no, I didn't pay again. They don't respond to emails either. Not worth all the headaches if you are on vacation. I can deal with no bath soap but I cannot deal with terrible communication.
Stayed 4 nights in Mar 2019
Verified review

10/10 Excellent

Axle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very quiet. But just a few meters out is Providencia, a busy avenue with lots of shopping and restaurants. Subway station is close by.
Stayed 3 nights in Feb 2019
Verified review

10/10 Excellent

Olav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Leuke plek

Heerlijk appartement, leuke buurt, goede restaurantjes
Stayed 4 nights in Jan 2019
Verified review

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendable

Todo impecable buena ubicación recomendable
Stayed 1 night in Jan 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
L’emplacement. Les commodités. L’absence de comptoir de réception est le seul point négatif
Stayed 4 nights in Dec 2018
Verified review

8/10 Good

Débora

Liked: Cleanliness, room comfort

Hospedagem Providencia - Santiago do Chile

Ótima localização, perto de mercadinhos, farmácia e cafés. Wi-Fi excelente. No geral é uma hospedagem modesta - limpeza e conforto estão dentro do normal . O prédio é residencial e na fachada não há informação nenhuma que identifique com o nome Austral Suítes, o que causa uma certa insegurança. No geral, cumpre o que promete, sem surpresas positivas ou negativas.
Stayed 3 nights in Oct 2018
Verified review

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb Location, everything we needed!

Situated in the heart of Providencia, Satiago our four day stay at the Austral Suites was a perfect way to finish our vacation. The shower was excellent with lots of hot water, and the bathroom clean, (important after a hiking holiday), the kitchen had everything we needed and the view from the 18th floor a delight. While we understood the apartment would not be serviced we were still offered clean towels each afternoon and the toilet paper was replenished. There were tea and coffee sachets to get us started on the first day. Everything we wanted was within walking distance, and the area felt safe with lots of wonderful eating choices. While we did not share a language, we found the staff, through google translator, to be extremely helpful and friendly. There are laundry facilities and a swimming pool - both of which we utilised. We are thrilled with our choice. Highly recommend.
Stayed 4 nights in Aug 2018
Verified review

6/10 Okay

RAMON

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No volveria....

El lugar y la zona buenos, esto nomes un Hotel son apartamentos, no hay ningun servicio adicional en el lugar, No hay un counter y la Sra encargada es bastante poco amable y sarcastica.... no volveria a este lugar...
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

LUCIANO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Local ideal em Santiago

O Austral Suites fica super bem localizado, a apenas 1 quarteirão da estação de metrô Pedro de Valdívia, em um ponto do bairro Providencia cheio de restaurantes, bares, supermercados e lojas de cambio. E a rua em que está localizado o prédio é bastante tranquila.
Stayed 4 nights in Dec 2017
Verified review

8/10 Good

CAROLINA

Liked: Staff & service, property conditions & facilities, room comfort

Recomendo

Ótima localização, próximo ao metrô, cafés e supermercado. Quarto com cama confortável, varanda pequena mas agradável.
Stayed 4 nights in Aug 2017
Verified review

10/10 Excellent

CARLOS EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendo muito

Foi tudo muito bom! Quando cheguei já tinha uma pessoa me esperando para fazer o check in, o apartamento é limpo, confortável, bem localizado, passa uma camareira todo dia e da uma geral no quarto! A minha estadia foi sensacional!
Stayed 5 nights in Aug 2017
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Minha casa em Santiago, maravilhoso.

Tirando o contratempo da cobrança, que foi combinado pagamento no prédio e eles cobraram no cartão gerando um constrangimento e cobrança de iof, o resto é tudo muito bom, apartamentos limpos, bem montados, com utensílios novos, a uma quadra do metro, a 1,5km do melhor e maior shopping center de Sntiago, a passos de restaurantes maravilhosos. minha casa em Santiago do Chile.
Stayed 4 nights in Jun 2017
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não é hotel é um quarto e sala de luxo.

Não é hotel é um quarto e sala de luxo, por isso é maravilhoso bem montado uma cozinha pequena e super bem equipada uma varandinha para curtir um frio tomando um tinto, super próximo do metrô dos restaurantes de providencia. Maravilhoso
Stayed 4 nights in Jun 2017
Verified review

8/10 Good

Juan J

Liked: Staff & service, property conditions & facilities, room comfort

Clean, well equipped, quiet, with amazing views

This is a very nice apartment which compares very positevely with other apartments in the area. It is well equiped and well maintained. It is located in a very central location but at the same time in a quiet spot with amazing views from the 21st floor
Stayed 4 nights in May 2017
Verified review

2/10 Terrible

Leandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un desastre el App. Sucio, con muy pocas cosas para poder hacer nada, siquiera servilletas había. Se rompió la heladera no enfriaba y nadie vino a verla. La television tiene prácticamente canales de aire, no hay un mínimo de abono de cable con canales. UN DESASTRE!!!
Verified review

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Todo perfecto, el departamento es tal cual se ve en las fotografías, la limpieza perfecta, el edificio muy bien ubicado y muy seguro.
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness

Great location but some let-downs.

The hotel location is very convenient. 5 minute walk to metro station. Easy check in. Daily rubbish pick up. The kitchen had all the amenities. The apartment overall is comfortable and promising but I found some let-downs. The lighting was very poor in the living room, bathroom and bedroom. The curtains had holes. The towels look very old and with a funny smell, not sure whether from detergent or a cleaning product. There was also a smell in the bathroom (like sewage)