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Novotel Santiago Providencia

4.0 star property
Family-friendly 4-star hotel near Costanera Center

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Photo gallery for Novotel Santiago Providencia

Exterior
Deep-tissue massages, massages
Exterior
Lobby
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Pool
  • Spa
  • Bar
  • Room service

Explore the area

View in a map
Avenida Holanda 222, Providencia, Santiago, Santiago, 7510084
  • Costanera Center
    ‪4 min walk‬
  • Clínica Indisa
    ‪20 min walk‬
  • San Cristobal Hill
    ‪7 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪20 min drive‬

Room options

View all photos for Superior Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, desk, laptop workspace

Superior Twin Room

8.2 out of 10
Very good
(26 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds

Executive Room, 2 Single Beds

Executive Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

Superior Room, 1 King Bed with Sofa bed

Superior Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(16 reviews)
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

9.6 out of 10
Exceptional
(80 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Santiago

Providencia stay.Within a 10-minute walk of this Providencia hotel, you'll find Costanera Center and Vivo Panorámico. Also, Drugstore is within half a mile (1 km) and Clínica Indisa is within 2 miles (3 km).

What's nearby

  • Costanera Center - 4 min walk - 0.4 km
  • Clínica Indisa - 20 min walk - 1.7 km
  • Parque Arauco Mall - 4 min drive - 3.7 km
  • San Cristobal Hill - 7 min drive - 3.3 km
  • Julio Martinez Pradanos National Stadium - 7 min drive - 5.5 km

Getting around

  • Tobalaba Station - 6 min walk
  • Parque Almagro Station - 8 min drive
  • Santiago Intl. Airport (SCL) - 30 min drive

Restaurants

  • ‪Zhong Li - ‬3 min walk
  • ‪Los Canallas - ‬2 min walk
  • ‪The Black Rock Pub - ‬3 min walk
  • ‪Restaurante Les Casielles - ‬1 min walk
  • ‪Bi Won Restaurant - ‬3 min walk

About this property

Novotel Santiago Providencia

Family-friendly 4-star hotel near Costanera Center
Novotel Santiago Providencia offers its guests an indoor pool, a sauna, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business center and 6 meeting rooms are available. Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly Novotel Santiago Providencia.

This 4-star Santiago hotel is smoke free.

  • 1 building
  • 178 guestrooms or units
  • 18 levels
  • Built in 2018
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Novotel Santiago Providencia offers 178 accommodations with minibars and laptop-compatible safes. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Santiago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.

Similar properties

Interior detail

Ola Santiago Providencia, Tapestry Collection by Hilton

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 610 reviews
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CA $150 total
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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CLP 13,900 for adults and CLP 13,900 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Free children's club
  • Gym
  • Indoor pool
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CLP 33520 per pet, per night
  • Only dogs and cats are allowed
  • Weight limit: 33 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CLP 13900 for adults and CLP 13900 for children
  • Pet fee: CLP 33520 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel Santiago Providencia Hotel
Novotel Providencia Hotel
Novotel Providencia
Novotel Santiago Providencia Hotel
Novotel Santiago Providencia Santiago
Novotel Santiago Providencia Hotel Santiago

Novotel Santiago Providencia Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 603 out of 882 reviews
Rating 8 - Good. 193 out of 882 reviews
Rating 6 - Okay. 51 out of 882 reviews
Rating 4 - Poor. 21 out of 882 reviews
Rating 2 - Terrible. 14 out of 882 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hector

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in May 2025

10/10 Excellent

Monica Fernanda

Liked: Amenities
Stayed 3 nights in May 2025

6/10 Okay

Jose

Liked: Cleanliness, property conditions & facilities
They don’t let you check in after 3 PM and our flight get there at 7 AM and then I’ll let you check out late. You have to be out of there at 11:30.
Stayed 3 nights in May 2025

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities
Very comfortable rooms with good amenities. Breakfast are really good.
Stayed 4 nights in May 2025

10/10 Excellent

Sava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

This hotel is a great location, easy walking distance to most sites. Staff are freindly and rooms are clean.
Stayed 4 nights in Apr 2025

10/10 Excellent

JENNIFER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite for the week was perfect. They cleaned the room every day and it was great. Absolutely going back.
Stayed 6 nights in Apr 2025

10/10 Excellent

Jasper

Stayed 1 night in Apr 2025

4/10 Poor

Rossana, Santa Monica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the Novotel chain very much, however our experience with Novotel Santiago Providencia was very poor. The room we SPECIFICALLY book for a view on a high floor was facing a WALL OF THE OTHER BUILDING. The WHINEY guy at the front desk said "you only said high floor". No, no we didn't... The bath towels not only were stained with god only knows what and full of holes or shaved half way through. The floors in the room were filthy, full of dust and dirt, next to the headboards especially. We got sick from eating the undercooked eggs and other parts the buffet were just nasty. The chairs were thoroughly stained and unclean. The coffee machine was out of order but the staff offered Nespresso coffee for a fee. The breakfast staff were awful and unpleasant to deal with. They obviously did not want us there. I regret my stay at Novotel Providencia and will NEVER RETURN.
Stayed 3 nights in Apr 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

An OK hotel in good neighborhood

Our stay at Novotel Santiago Provedencia was OK. The front desk was not that friendly. Not all of the front desk staff spoke English. The quality of towels were not good in the room. The breakfast was very good. The hotel location is good and in a safe neighborhood.
Stayed 3 nights in Mar 2025

10/10 Excellent

Hui

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Friendly and professional staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Ivonne Cruz, Doral

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 4 nights in Mar 2025

10/10 Excellent

Kerry

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Plenty of restaurants and the mall close by.
Stayed 1 night in Mar 2025

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, excellent breakfast and staff.
Stayed 2 nights in Feb 2025

6/10 Okay

Frank

Stayed 2 nights in Feb 2025

2/10 Terrible

Abraham

Stayed 2 nights in Feb 2025

10/10 Excellent

Gail

Stayed 2 nights in Feb 2025

8/10 Good

Erico, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was what is expected for this price range. The room was clean and modern. The staff were helpful and kind. And the location is good, on a nice neighbourhood, close to a subway station and a big mall. The only down side is that the hotel doesn't offer free parking like other hotels in the region. It has an underground parking, but it is a paid parking. They only offer a discount for Accor members.
Stayed 1 night in Feb 2025

10/10 Excellent

Hernan

Stayed 1 night in Jan 2025

10/10 Excellent

Mike

Stayed 2 nights in Jan 2025

4/10 Poor

Peter, MASCOT

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We found the front desk staff not only unfriendly but also unhelpful and ill informed of the room amenities. Check in was not friendly and when we asked for a power adapter we were told we would need to buy one. We later found a universal power point in the room that the staff seemed unaware of. Shame, as other than that the property and area were good.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel austero y limpio. Sugiero trabajen en check in en línea para no tener que esperar en recepción
Stayed 3 nights in Dec 2024

10/10 Excellent

sarah

Travelled with family
Liked: Cleanliness, amenities
Excellent location and excellent service!!!
Stayed 2 nights in Nov 2024

8/10 Good

Erwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room and breakfast were very good. The location is excellent, staff was friendly.
Stayed 2 nights in Dec 2024