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New Otani Inn Sapporo

3.5 star property
3.5-star hotel near Sapporo Clock Tower

Choose dates to view prices

Photo gallery for New Otani Inn Sapporo

Deluxe Quadruple Room, Non Smoking | Living area
Daily buffet breakfast for a fee
Point of interest
Lobby
Deluxe Quadruple Room, Non Smoking

Reviews

8.2 out of 10
Very good

Popular amenities

  • Restaurant
  • Air conditioning
  • Breakfast available
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
Nishi1-1, Kita 2, Chuo-ku, Sapporo, Hokkaido, 060-0002
  • Place, Sapporo Clock Tower
    ‪2 min walk‬
  • Place, Sapporo TV Tower
    ‪6 min walk‬
  • Place, Sapporo JR Tower
    ‪9 min walk‬
  • Airport, Sapporo (OKD-Okadama)
    ‪13 min drive‬

Room options

View all photos for Comfort Double Room, Smoking

Down comforters, desk, laptop workspace, blackout drapes

Comfort Double Room, Smoking

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Twin Room

Down comforters, desk, laptop workspace, blackout drapes

Premium Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Natural Comfort Twin "ZEN"

Down comforters, desk, laptop workspace, blackout drapes

Natural Comfort Twin "ZEN"

9.4 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Comfort Twin Room, Smoking

Down comforters, desk, laptop workspace, blackout drapes

Comfort Twin Room, Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Moderate Twin

Moderate Twin

Moderate Twin

7.6 out of 10
Good
(18 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Triple Room

Premium Triple Room

Premium Triple Room

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Trundle Bed

View all photos for Natural Comfort Triple "ZEN"

Down comforters, desk, laptop workspace, blackout drapes

Natural Comfort Triple "ZEN"

8.0 out of 10
Very good
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Trundle Bed

View all photos for Triple Room, Smoking

Down comforters, desk, laptop workspace, blackout drapes

Triple Room, Smoking

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Moderate Triple

Moderate Triple

Moderate Triple

8.8 out of 10
Excellent
(5 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Trundle Bed

View all photos for Japanese Superior

Japanese Superior

Japanese Superior

  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Twin Futons

View all photos for Deluxe Quadruple Room, Non Smoking

Deluxe Quadruple Room, Non Smoking

Deluxe Quadruple Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Natural Comfort Double "ZEN"

Down comforters, desk, laptop workspace, blackout drapes

Natural Comfort Double "ZEN"

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Twin Room, 1 Bedroom, Non Smoking

Executive Twin Room, 1 Bedroom, Non Smoking

Executive Twin Room, 1 Bedroom, Non Smoking

  • 46 sq m
  • Sleeps 2
  • 2 Large Twin Beds

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About the area

Sapporo

Heart of Sapporo.Within a 10-minute walk of this Sapporo City Centre hotel, you'll find Sapporo Clock Tower and Sapporo TV Tower. Also, Sapporo JR Tower is within half a mile (1 km) and Hokkaido University is within 2 miles (3 km).

What's nearby

  • Sapporo Clock Tower - 2 min walk - 0.2 km
  • Sapporo TV Tower - 6 min walk - 0.6 km
  • Sapporo JR Tower - 9 min walk - 0.8 km
  • Tanukikoji Shopping Street - 9 min walk - 0.8 km
  • Odori Park - 14 min walk - 1.2 km

Getting around

  • Sapporo Station - 2 min walk
  • Odori Station - 7 min walk
  • New Chitose Intl. Airport (CTS) - 58 min drive

Restaurants

  • ‪poool SAPPORO - ‬2 min walk
  • ‪かけはし 北二条店 - ‬1 min walk
  • ‪北海道らーめん奥原流久楽本店 - ‬1 min walk
  • ‪Japanese Ramen Noodle Lab Q - ‬2 min walk
  • ‪ドトールコーヒーショップ 札幌時計台通店 - ‬2 min walk

About this property

New Otani Inn Sapporo

3.5-star hotel near Sapporo Clock Tower
There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A vending machine, gift shops/newsstands, and laundry facilities are also featured at New Otani Inn Sapporo. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Sapporo hotel.

  • 340 guestrooms or units
  • 13 levels
  • 2 dining venues
  • Meeting rooms
  • Built in 1981
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop
New Otani Inn Sapporo offers 340 air-conditioned accommodations with slippers and hair dryers. Beds feature down comforters. LCD televisions come with digital channels and pay movies. Bathrooms include shower/tub combinations, toilets with an electronic bidet, complimentary toiletries, and toothbrushes and toothpaste. Irons/ironing boards and change of towels can be requested.

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Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (JPY 2,300 per night; includes in/out privileges)
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 3,200 for adults and JPY 1,600 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (37 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV with digital channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Electric kettle
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3200 for adults and JPY 1600 for children
  • Covered self parking fee: JPY 2300 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

New Otani Inn Sapporo
New Otani Sapporo
Sapporo New Otani Inn
New Otani Inn Sapporo Hotel
New Otani Inn Sapporo Sapporo
New Otani Inn Sapporo Hotel Sapporo

Frequently asked questions

How close is New Otani Inn Sapporo to the airport?

New Otani Inn Sapporo is 5.1 mi (25-min drive) away from the Sapporo Okadama Airport (OKD) airport, the closest popular airport to the property.

How much does it cost to stay at New Otani Inn Sapporo?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at New Otani Inn Sapporo on May 24, 2026 start from CA $59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does New Otani Inn Sapporo have an airport shuttle?

Airport shuttle services are not available at New Otani Inn Sapporo.

How close is New Otani Inn Sapporo to the beach?

This hotel is 10.5 mi (40-min drive) from Otaru Dream Beach and 12.5 mi (39-min drive) from Zenibako Beach. Don't forget your sunscreen!

Does New Otani Inn Sapporo offer free breakfast?

Free breakfast isn’t provided at New Otani Inn Sapporo, but buffet breakfast is offered for a fee of JPY 3200 for adults and JPY 1600 for children. It's available every day from 6:30 AM to 9:30 AM.

Is there a casino at New Otani Inn Sapporo?

No, there is no casino at this hotel.

What time is check-in at New Otani Inn Sapporo?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM.

Is there free parking at New Otani Inn Sapporo?

Free parking is not available at this hotel. Self parking is available for JPY 2300 per night.

Does New Otani Inn Sapporo have a pool?

New Otani Inn Sapporo does not have a pool.

Does New Otani Inn Sapporo have a restaurant?

Yes, there are 2 restaurants on site.

Does New Otani Inn Sapporo have a spa?

There are no spa services available at this hotel.

How close is New Otani Inn Sapporo to downtown Sapporo?

New Otani Inn Sapporo is 0.2 mi away from Sapporo.

New Otani Inn Sapporo Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 304 out of 804 reviews
Rating 8 - Good. 321 out of 804 reviews
Rating 6 - Okay. 131 out of 804 reviews
Rating 4 - Poor. 33 out of 804 reviews
Rating 2 - Terrible. 15 out of 804 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff were outstanding. Great service with pride
Stayed 2 nights in Feb 2026

6/10 Okay

Yeow Tat

Stayed 1 night in Jan 2026

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good. Convenient location.
Stayed 2 nights in Jan 2026

10/10 Excellent

Momoko, Moriya

Liked: Cleanliness, property conditions & facilities
素晴らしい部屋でした。アメニティも充実していて内装も豪華で素敵な時間を過ごせました。
Stayed 1 night in Jan 2026

10/10 Excellent

James

Stayed 3 nights in Dec 2025

8/10 Good

Mang Hung

Travelled with family
Liked: Cleanliness
Location near Sapporo Station. Booked large room with 4 beds. Good for large family. Good value hotel.
Stayed 4 nights in Dec 2025

6/10 Okay

CHOON SIEW

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The hotel does not provide bottle water and toiletries have to collect yourself near the counter lobby, bedsheet also stain with dirt!, shower scrren also very dirty!
Stayed 2 nights in Dec 2025

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I would like to provide feedback regarding my recent stay. Unfortunately, the condition of the rooms was unacceptable. Both rooms (626 and 721) had a strong stench in the toilet, which we suspect was coming from the floor. The rooms were also dirty and rundown, making the stay very uncomfortable. In addition, the service at the reception counter was very poor. When we requested assistance to book taxis, the staff simply said that taxis were fully booked without making any apparent effort to check or assist further. This lack of initiative and professionalism was disappointing. Overall, this stay did not meet basic standards of cleanliness or service. I hope the management will take this feedback seriously and address these issues promptly.
Stayed 2 nights in Dec 2025

4/10 Poor

Yulita

Disliked: Staff & service, amenities
Small room and limited amenities, the only good thing is car park
Stayed 2 nights in Dec 2025

8/10 Good

Calbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They didn't not speak English but one person went out if his way to help us by using Google translate. He evenwebt out of his way to get a manager, tge bext morning who did speak English.
Stayed 5 nights in Oct 2025

6/10 Okay

Lai Cheng

Travelled with family
Disliked: Staff & service
The reception and service staff are not helpful. Refused to make restaurant reservations for us. Must carry own toiletries and towels from lobby to room. Alternate day room service and it looks run down . Location is out of main stream so have to walk 15-20mins to go shopping. Quite disappointed
Stayed 3 nights in Oct 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
I reserved a double bed but they only had two twin beds
Stayed 3 nights in Sep 2025

8/10 Good

Melody

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked the quadruple room. Place is clean and facilities are good. We drive all the way to hotel. Parking is convenient and will charge 2000yen for overnight parking. Don’t expect consideration if you request for early check in or late check out as the staff goes by the book. It is understable
Stayed 1 night in Apr 2025

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the quadruple room and it was big enough for 4 of us in the family. Overnight parking is 2000yen. Facilities are very good. Might have difficulty conversing with English. Don’t expect any consideration if you request for early checkin or late check out as the staff goes by the book.
Stayed 1 night in Apr 2025

8/10 Good

Richard, Austin

Travelled with partner
Liked: Cleanliness, staff & service
Bring your own bottled water, there is none in the room.
Stayed 2 nights in Apr 2025

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

Older style hotel however the location is good, mid way between Sapporo Station and Odori Park, both walkable. Lots of restaurants nearby which made it very convenient especially when it was snowing!
Stayed 6 nights in Feb 2025

6/10 Okay

Jonathan

Liked: Cleanliness
Nothing special.
Stayed 1 night in Feb 2025

6/10 Okay

John

Liked: Cleanliness, staff & service
Good breakfast
Stayed 1 night in Jan 2025

4/10 Poor

Stephen M, BRISTOW

Stayed 8 nights in Dec 2024

8/10 Good

Nathan

Stayed 13 nights in Dec 2024

10/10 Excellent

Estrella Luz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very efficient, check in and check out were a breeze. Room was big enough for three people and we love that the bathroom floor was heated.
Stayed 4 nights in Dec 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

English speaking, hospitality staff.

I was traveling with my wife and three grandchildren and became sick while I was in Japan. The hotel called a taxi for me and had the taxi take me to a Japanese health clinic where I met an English speaking Japanese Doctor Who was able to diagnose my condition, and prescribe medication for me. This is the best hotel that I have ever been in.
Stayed 1 night in Dec 2024

10/10 Excellent

Zhou

Stayed 2 nights in Dec 2024