Public spaces have free WiFi. You'll find a 24-hour business center on site. Free breakfast is served daily. The business-friendly GlĆ Best Western Pooler - Savannah Airport Hotel also features a 24-hour fitness center and an elevator. Free self parking is available.
Got to the hotel and our rooms we were given werent cleaned from the previous guests but they assigned us the rooms anyhow. We had to go back down and let staff know only to be told that they were short staffed and that their housekeeping was complaining about having to do their jobs.
We got assigned 2 new rooms. Went to that floor where we passed housekeeper with really dirty uniform on , profusely sweating .. he then took the clean folded towels he was going to place into a room and wiped the sweat off his face and neck with and proceeded to place them in the room.
Upon entering our room it was still dirty after cleaning. Spilled coffee on chair, the top mattress topper had stains on it and looked used. Sink had toothpaste smears on it and shower looked uncleaned.
We went to walmart behind the hotel and bought chlorox wipes and lysol and had to scrub the hotel room down. Also things to note the side tables and edges of cabinets are all falling apart and the bed is not secured. The mattress slides right off very cheap platform bedframe.
After driving as far as we did we were very disappointed with the price paid and the conditions of the hotel.
We will never stay here again.
Also to note the breakfast in the morning is just waffle and fruit with little others. They did however have 2 dead cockroackes in their lobby we noticed upon checkout while we were leaving. Near the buffet.
We stayed from Tuesday to Saturday morning
Tuesday to Wednesday⊠no one came to clean the room until I had to ask the front desk receptionist for someone to come clean. I had to ask twice. We wanted the room cleaned because we ended up seeing a roach crawl out from under the bed.
Wednesday⊠the elevator didnât work. It was in the works for repair.
On Friday night to Saturday morning 8:30 AM.. the electricity was out. It was hot the whole night. The hotel didnât even say sorry or Anything about it.
Overall, we had a bad experience.
The main lobby area for lounging right near the entrance wasnât super clean. There was dirt and trash on the floors. The hallway outside our room had a lot of dried mud in the carpet.
We checked in around 7 pm. The front desk was busy so we waited about 20 mins. Checked in was efficient. We went to our room and it was ok for visual cleanliness. The floor needed a sweeping, but the mattresses looked new and clean. We showered, got into bed, shut the lights off and my son tells me he sees a bug. We turn the lights on a the biggest cockroach Iâve ever seen is running along the headboard area. My husband grabbed some tissues and snatched it. Google lens verified it was a cockroach. We brought it to the front desk where all they said was it might not be a roach but we can move your room. We checked out and stayed a different hotel. The manager was not in that night. We stopped back the next day and she was also not there. Called a customer number who said we need to speak with the manager for any monetary refund.
This hotel is very nice. Donât be fooled by the scenery, it definitely needs some landscaping. However the staff very nice, and the rooms are very clean. Itâs very close by Tanger mall and nice restaurants. I would definitely stay here again. The shower is soooo relaxing. I can go on and on. The only reason I didnât give 5 stars is because of the landscaping and the breakfast was out of a lot of things. Overall great stay, clean environment and friendly staff. They even let me check in early and out a little late lol. 10/10 highly recommend.
The beds slide off the frame at the slightest movement. The room didnât have a remote and it took an hour to get one. When we got in the room my 5 year old had to use the bathroom badly. He went and the toilet wouldnât flush. They gave my husband a plunger. We just drove 9 hours, we just want to walk in and relax - not do someoneâs job or have to explain to the kids that we canât turn on the tv. We paid $200 to be really annoyed. The only plus of the hotel is that the front desk employees are very nice