4/10 Poor
tracy
Travelled with family
Jan 7, 2026
To whom this may concern,
I am writing to let you know of my experience whilst staying at your hotel and my concerns.
I booked a twin room and on entering the room the bed was a double which I had to go to reception and advise that this had not been done . The receptionist said she would get this sorted . Sometime later a young man came from the restaurant to make the bed up and he did say that the hotel is short staffed. This I thought was bad communication from the staff that the bed wasn't made up which I found it to be an inconvenience to myself and having to interrupt a member of staff in the restaurant.
The television was absolutely awful to watch as the signal was dreadful and I could see that people had been trying to move the aerial because of the marks on the wall .
Room service was absolutely terrible as I had to call down to get someone up to sort my room . The lady that arrived said she was running behind as she had 3 floors to do surely this is a staffing problem yet again .
Wanted to order cocktails on New Year's Eve however the girl behind the bar said the person that does them isn't in and she said that she didn't know how to do them nor the other people. It was New Year's Eve I couldn't believe that they were no staff member to attend to this . Yet again a staff problem.
The worst part of my stay was parking my car . I had paid for reserved parking. I had gone out on New Year's Eve and on my return to the car park all the spaces had been taken .
tracy
Stayed 4 nights in Dec 2025
