See all properties

Fairmont Olympic Hotel

5.0 star property
Family-friendly 5-star hotel near Pike Place Market

Choose dates to view prices

Photo gallery for Fairmont Olympic Hotel

Property amenity
Creator video - submitted by The Minimalist Traveler
2 restaurants; breakfast, lunch, dinner, and brunch served
Indoor pool, open 6:00 AM to 10:00 PM, sun loungers
Point of interest

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Air conditioning

Explore the area

View in a map
411 University St, Seattle, WA, 98101
  • Place, Seattle Convention Center Arch Building
    ‪6 min walk‬
  • Place, Seattle Waterfront
    ‪6 min walk‬
  • Place, Pike Place Market
    ‪7 min walk‬
  • Airport, Seattle, WA (SEA-Seattle - Tacoma Intl.)
    ‪26 min drive‬

Room options

View all photos for Room, 1 King Bed (Fairmont Room)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed (Fairmont Room)

9.6 out of 10
Exceptional
(31 reviews)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(116 reviews)
  • City view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Double Room, 2 Double Beds

9.0 out of 10
Wonderful
(48 reviews)
  • City view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View, Corner

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, City View, Corner

9.8 out of 10
Exceptional
(25 reviews)
  • City view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Bay View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Non Smoking, Bay View

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Bay View, Corner

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Bay View, Corner

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, City View (1 Bedroom)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed with Sofa bed, City View (1 Bedroom)

9.0 out of 10
Wonderful
(33 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Suite, 1 King Bed (1 Bedroom)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, 1 King Bed (1 Bedroom)

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 116 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Tub with Grab Bars Hearing Accessible)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed (Tub with Grab Bars Hearing Accessible)

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Tub with Grab Bars Hearing Accessible)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed (Tub with Grab Bars Hearing Accessible)

9.8 out of 10
Exceptional
(7 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds (Tub with Grab Bars Hearing Accessible)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Double Room, 2 Double Beds (Tub with Grab Bars Hearing Accessible)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed (Hearing Accessible)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Non Smoking (Roll-In Shower, Hearing Accessible)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Double Room, 2 Double Beds, Non Smoking (Roll-In Shower, Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Roll-In Shower, Hearing Accessible)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Non Smoking (Roll-In Shower, Hearing Accessible)

7.4 out of 10
Good
(3 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 1 King Bed (Olympic Suite)

Penthouse, 1 King Bed (Olympic Suite)

Penthouse, 1 King Bed (Olympic Suite)

  • City view
  • 279 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Bay View (1 Bedroom)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed, Non Smoking, Bay View (1 Bedroom)

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Non Smoking (Cascade Suite)

Penthouse, 1 King Bed, Non Smoking (Cascade Suite)

Penthouse, 1 King Bed, Non Smoking (Cascade Suite)

  • City view
  • 279 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Tub with Grab Bars Hearing Accessible)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed (Tub with Grab Bars Hearing Accessible)

  • City view
  • 116 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Tub w/ Grab Bars, Hearing Accessible)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed, Non Smoking (Tub w/ Grab Bars, Hearing Accessible)

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

You may also like

Ad
Exterior

The Westin Seattle

Downtown Seattle
  • Pool
  • Pet friendly
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 1,279 reviews
The price is CA $304
CA $403 total
includes taxes & fees
Jun 7 - Jun 8
The Westin Seattle

About the area

Seattle

Heart of Seattle.Within a 10-minute walk of this Downtown Seattle hotel, you'll find Seattle Convention Center Arch Building and Pike Place Market. Also, Seattle Waterfront is within half a mile (1 km) and Lumen Field is within 2 miles (3 km).

What's nearby

  • Seattle Central Business District - 1 min walk - 0.0 km
  • Seattle Convention Center Arch Building - 6 min walk - 0.5 km
  • Seattle Waterfront - 6 min walk - 0.6 km
  • Pike Place Market - 7 min walk - 0.7 km
  • Lumen Field - 17 min walk - 1.5 km

Getting around

  • University Street Station - 3 min walk
  • King Street Station - 15 min walk
  • Seattle-Tacoma International Airport (SEA) - 27 min drive

Restaurants

  • ‪Regatta Bar & Grille - ‬2 min walk
  • ‪Potbelly Sandwich Shop - ‬3 min walk
  • ‪The Fonté Bar @ Rainier Square - ‬3 min walk
  • ‪Purple Cafe and Wine Bar - ‬2 min walk
  • ‪Freya Bakery & Cafe - ‬3 min walk

About this property

Fairmont Olympic Hotel

Family-friendly 5-star hotel near Pike Place Market
Fairmont Olympic Hotel offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge.

Business amenities include a business center, 12 meeting rooms, and limo/town car service. Event space at this hotel measures 320 square feet (30 square meters) and includes a conference center. A hot tub, a sauna, and spa services are also featured at the luxury Fairmont Olympic Hotel. For a fee, parking is available.

This 5-star Seattle hotel is smoke free.

  • 450 guestrooms or units
  • 12 levels
  • 2 dining venues
  • Meeting rooms
  • 320 sq ft of conference space
  • 30 sq m of conference space
  • Built in 1924
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
Fairmont Olympic Hotel offers 450 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. Televisions come with premium cable channels and pay movies.

Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Penelope The Beauty Bar. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Similar properties

Lobby
Hyatt Regency Seattle
Downtown Seattle
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, 4,430 reviews
The price is CA $359
CA $470 total
includes taxes & fees
Jun 27 - Jun 28
Hyatt Regency Seattle

Property amenities

Family friendly

  • Baby toys
  • Children's dinnerware
  • Children's games
  • Children's toys
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Microwave on request
  • Pool toys
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Covered self parking on site (USD 56.14 per night; includes in/out privileges)
  • Covered valet parking on site (USD 81.09 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 11:00 AM for a fee: USD 16 to 36 for adults and USD 10 to 22 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Private wine tours
  • Sauna
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • Pay movies
  • TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request
  • Room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.69 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Partner property pool access
  • Phone calls
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 16 to 36 for adults, and USD 10 to 22 for children
  • Covered self parking fee: USD 56.14 per night (in/out privileges)
  • Covered valet parking fee: USD 81.09 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • An in-room refrigerator is available for an additional fee
  • In-room microwave fee: USD 15 per stay
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Hotel
Fairmont Olympic
Fairmont Olympic Hotel
Fairmont Olympic Hotel Seattle
Fairmont Olympic Seattle
Hotel Olympic
Olympic Fairmont
Olympic Fairmont Hotel
Olympic Hotel
Fairmont Seattle
Seattle Fairmont
The Fairmont Olympic Seattle Hotel Seattle
Fairmont Olympic Hotel Hotel
Fairmont Olympic Hotel Seattle
Fairmont Olympic Hotel Hotel Seattle

Frequently asked questions

How close is Fairmont Olympic Hotel to the airport?

Fairmont Olympic Hotel is 1.8 mi (11-min drive) away from the Seattle, WA (LKE-Lake Union Seaplane Base) airport, the closest popular airport to the property.

How much does it cost to stay at Fairmont Olympic Hotel?

As of Jun 1, 2026, prices found for a 1-night stay for 2 adults at Fairmont Olympic Hotel on Jun 4, 2026 start from CA $483, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Fairmont Olympic Hotel have an airport shuttle?

Airport shuttle services are not available at Fairmont Olympic Hotel.

How close is Fairmont Olympic Hotel to the beach?

This hotel is 6.3 mi (18-min drive) from Alki Beach.

Does Fairmont Olympic Hotel offer free breakfast?

Free breakfast isn’t offered at Fairmont Olympic Hotel, but to-go breakfast is offered for a fee of between USD 16 and 36 for adults, USD 10 and 22 for children. It's available every day from 6:30 AM to 11:00 AM.

Is there a casino at Fairmont Olympic Hotel?

No, there is no casino at this hotel.

What time is check-in at Fairmont Olympic Hotel?

Check-in start time: 4:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Fairmont Olympic Hotel?

Free parking is not available at this hotel. Self parking is available for USD 56.14 per night, and valet parking for USD 81.09 per night.

Does Fairmont Olympic Hotel have a pool?

Fairmont Olympic Hotel features an indoor pool. Guests can enjoy pool access from 6:00 AM to 10:00 PM.

Does Fairmont Olympic Hotel have a restaurant?

There are 2 onsite restaurants, offering options like American cuisine and brunch.

Does Fairmont Olympic Hotel have a spa?

Pamper yourself with a day at Penelope The Beauty Bar, where you can enjoy mani/pedis, body wraps, and aromatherapy.

How close is Fairmont Olympic Hotel to downtown Seattle?

Fairmont Olympic Hotel is 0.2 mi away from Seattle.

Fairmont Olympic Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1229 out of 1667 reviews
Rating 8 - Good. 218 out of 1667 reviews
Rating 6 - Okay. 109 out of 1667 reviews
Rating 4 - Poor. 66 out of 1667 reviews
Rating 2 - Terrible. 45 out of 1667 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jessica, Fresno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Apr 2026

10/10 Excellent

ANN

Stayed 1 night in Mar 2026

2/10 Terrible

Tracie

Travelled with family
I booked and prepaid for my room at this hotel, specifically for the location on 4th avenue. I got an email from hotel.com the same day I expected to check in, stating that my reservation had been revoked. So I called, I spoke to Maria from the front desk, who assured me my res was still in good standing. I arrive to hotel and the front desk disappeared with my ID for 20 minutes, only to come back and tell me they overbooked and had no room for me. I travel a lot in general, I book direct sometimes and sometimes thru Expedia, and have never experienced something like this. And from a company like Fairmont? Let’s be fair, I would expect that from motel 6 but this was a five star property. I will never spend money there again. And if I could give zero stars I would.
Stayed 1 night in Feb 2026

6/10 Okay

Benjamin, zionsville

Stayed 4 nights in Feb 2026

2/10 Terrible

Mary

Unable to check in. I was told a "glitch" happened and the Fairmont
Stayed 1 night in Feb 2026

10/10 Excellent

Kathleen

Stayed 2 nights in Feb 2026

4/10 Poor

Juha

Liked: Cleanliness
Disliked: Staff & service, amenities
Service in the hotel was extremely bad. - We booked a suite. Reception did not inform us that our suite consisted of two separate rooms. After an hour of confusion, we realized that we had to go to the other room from the hallway to open the joining door. - At the pool, my wife asked directions for the locker rooms and reply was more or less one word answer. - We ordered breakfast to the room, which never arrived. After we called room service again, they said it was cancelled and person started arguing with my wife. - I still haven't received my folio by email. I have already sent an additional request. It's a beautiful hotel, but the service is one star at best.
Stayed 1 night in Feb 2026

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was great. The staff was even better! Reception was very welcoming as well as the cleaning staff. Additionally, we were especially surprised with the kindness of the valet staff as they offered us waters before our hike.
Stayed 1 night in Feb 2026

10/10 Excellent

Hadeel, Lacey

Stayed 2 nights in Jan 2026

10/10 Excellent

Elena

Liked: Cleanliness
Room was very comfortable, staff very friendly and helpful. Loved the text option for questions or problems.
Stayed 1 night in Feb 2026

10/10 Excellent

Charles

Stayed 1 night in Feb 2026

10/10 Excellent

Alexis

Stayed 2 nights in Feb 2026

10/10 Excellent

Fabiola Alejandra

Stayed 3 nights in Feb 2026

2/10 Terrible

Jesus Alfonso, Lemon Grove

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I booked a luxury suite through Expedia at this 5-star hotel, paying over $1,000 per night expecting a large, unified suite experience. Unfortunately, that is not what I received. At check-in, I was given keys to one room with no explanation. When I entered, it felt much smaller than what I expected for a suite that was supposed to be around 1,200 square feet. I’m not someone who usually complains, but something clearly didn’t seem right. Around 1:00 a.m., I finally called the front desk and was told the suite actually consisted of two completely separate rooms — with the second room located across the hall. This was never explained at check-in and was not clearly communicated when I booked through Expedia. When most people book a suite, especially at this price point, they expect connected space — not separate rooms across the hallway. To make things worse, the bathroom appeared to have been poorly remodeled. There was paint and drywall residue visible, and the finish looked incomplete and messy. This is not what you expect from a luxury 5-star hotel, especially at this price level. This miscommunication took away from the experience and cost me time I should have been enjoying my stay. To make matters worse, even though my reservation was prepaid through Expedia, the hotel charged my card again at check-in. I was told they would have to contact accounting to process a refund, which added more inconvenience and concern. Overall, very disappointed with the communication
Stayed 2 nights in Feb 2026

8/10 Good

Jonathan, austin

Liked: Cleanliness, property conditions & facilities
I probably have stayed here over a dozen times and one thing is they are reliable. The rooms are decent size and the location to I five is very convenient to get to the airport.
Stayed 2 nights in Dec 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities
We were upgraded and spoiled the entire time! They brought us a treat for our anniversary and complimentary champagne. I love this hotel it’s so special. I’m not the biggest fan of the upgrades they made in recent years but still a great hotel.
Stayed 2 nights in Feb 2026

10/10 Excellent

Yingzheng

Stayed 1 night in Feb 2026

6/10 Okay

Benjamin, zionsville

Travelled with partner
Liked: Staff & service, property conditions & facilities
I will start with saying the below issues aren't ruin the trip type of issues just things I would think would/could be better for the money spent. Cons: Bathroom had stains on the wallpaper and hairs stuck to the ceiling. Order room service by phone and the food never shows. So like a normal human I called to the desk. However, the phone in the room connects you to automated system which puts you on hold for as long as you're able to. My limit was 10 minutes on hold. Talked to the front desk in the morning and was told to text them if it happens again or just order at the front desk and then go to your room. Which I personally feel like that negates the luxury of room service in it's entirety. The TV "guide" feature didn't work and neither did any of the info buttons. Again not massive issues and we weren't in the room a lot but a fully functional newer TV would make the room a little bit better. Pros: Great historic building! Coffee shop in the lower level was great and the gluten free muffin was pretty good too. The bed was firm and comfortable. The lobby and bar has amazing woodwork and is beautiful. The lemon water and water dispenser in the gym were great for filling up our water bottles. The location is amazing, walked around all 4 days we stayed there only took ubers to dinner. The Nespresso coffee machines in the room were nice to get the day started. All in all it was a decent stay but I feel like for the money spent on 4 nights there are nicer options.
Stayed 4 nights in Feb 2026

10/10 Excellent

Kristen

Stayed 4 nights in Feb 2026

2/10 Terrible

Alden

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Leadership isnt up to par. They double booked and sent my mom and i across the street. Amply provided aa king bed for us to BOTH sleep in!!! I had to sleep in a cot! Place had no pool. I wanted to swim sooo bad. New spot was dumpy like the leadership that was on hand. They should fire thier technology team. Areent reservation systems AUTOMATED???
Stayed 1 night in Feb 2026

8/10 Good

Kila

Stayed 2 nights in Feb 2026

10/10 Excellent

Devaughn

Stayed 3 nights in Feb 2026

10/10 Excellent

Nathan, Puyallup

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our entire stay was great
Stayed 1 night in Feb 2026

10/10 Excellent

Daniel

Stayed 1 night in Feb 2026

10/10 Excellent

Nooshan, Rancho Santa Margarita

Liked: Cleanliness, amenities, property conditions & facilities
Clean, beautiful, and great staff/service!
Stayed 4 nights in Jan 2026

Explore More Ways to Travel with Travelocity