Firstly we were overcharged and paid 6 months before we should, then we were double and treble charged. Impossible to contact hotel and they do not speak english. Apartment ok,, no covers on bed on arrival, no blackout curtains, no free bottle of water, definitely not soundproof. Aircondition unit had never been cleaned or serviced, we cleaned it. We stayed 8 days no cleaning or clean towels, emptying of rubbish or new supplies of toilet paper. Discovered there is supposed to be a green sign to hang on door if you want rooms serviced, however these were not to be found, conveniently removed from all three apartments we rented for a family wedding. This place ruined the first few days of our stay. If you want a relaxing pleasant holiday in Sevilla do not choose this place. On the positive side there was one receptionist at the hotel who really tried to help us, it is the management that are to blame for this place. Lastly Hotels.com were of no help.