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4.0 out of 5

"I found it odd that being advertised as an International hotel that it was odd that wait staff in the restaurants were unable to understand even the m ... " More

By a verified traveller on Fri 24 Jan 2020

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Hotel Description

5-star luxury hotel near Lixinhu Garden, connected to a shopping center

Bao'an stay

Your stay at this Bao'an hotel places you within 2 miles (3 km) of Lixinhu Garden and Phoenix Mountain. Fuyong Ferry Terminal is within 9 miles (15 km) and Yitian Holiday Plaza is within 20 miles (32 km).

Multiple dining options

This luxury hotel includes 4 restaurants, an indoor pool, and an outdoor tennis court. Traveling on business? Take advantage of the business center, free WiFi in public areas, and train station pick-up service. Enjoy the gym and perks like free self parking.

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $102* Per night/room 28 Apr. - 29 Apr.

Deluxe Twin Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Superior Twin Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Executive Twin Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Baolilai International Hotel Shenzhen ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Baolilai International Hotel Shenzhen

4 out of 5
I found it odd that being advertised as an International hotel that it was odd that wait staff in the restaurants were unable to understand even the most basic english. I would expect that at least 10% of the staff should be capable of simple communications with international visitors. Front desk staff seemed to be able to speak well, but restaurants were very difficult to communicate in.

Posted by on 24 Jan. 2020

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Property Features

As a guest of Baolilai International Hotel Shenzhen, you'll find an indoor pool, an outdoor tennis court, a sauna, and a fitness center. There are 4 restaurants on site, along with a grocery/convenience store. Business amenities include a business center, meeting rooms, and limo/town car service. WiFi and wired Internet are free in public spaces. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury Baolilai International Hotel Shenzhen. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Shenzhen hotel.

  • 502 guestrooms or units
  • 24 levels
  • 3 buildings
  • 4 dining venues
  • Meeting rooms
  • Built in 2008
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Grocery/convenience store
  • Laundry facilities
  • Separate dining area

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Long-term parking (surcharge) , Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Train station pick-up
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Baolilai International Hotel Shenzhen offers 502 accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated accommodations have separate dining areas. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and bidets. This Shenzhen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Dining room
  • Memory foam beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Sialan Western Restaurant - This restaurant specializes in international cuisine and serves lunch and dinner.

Phoenix Court - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves lunch and dinner. Open daily.

Fukujima - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

Nansen Chinese Restaurant - Overlooking the garden, this fine-dining restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Thai massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Baolilai International Hotel Shenzhen offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 268 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, Diners Club, JCB International, Union Pay, Eurocard, and Barclaycard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-out is available.

  • No cribs (infant beds) available
  • Children stay free
  • Noise-free rooms not guaranteed
  • One child stays free
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free 12
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 1000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 147 for adults and CNY 78 for children
  • Extended parking fee: CNY 25 per night
  • Rollaway bed fee: CNY 268 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Baolilai
  • Baolilai Hotel
  • Baolilai International
  • Baolilai International Hotel
  • Baolilai International Hotel(Fuyong) Hotel Shenzhen
  • Baolilai International Hotel Shenzhen
  • Baolilai International Shenzhen
  • Baolilai Shenzhen Shenzhen
  • Baolilai International Hotel
  • Baolilai International Hotel Shenzhen Hotel
  • Baolilai International Hotel Shenzhen Shenzhen
  • Baolilai International Hotel Shenzhen Hotel Shenzhen
  • Baolilai International Hotel (New Int'l Exhibition Center)

You should know

  • Pool access available from 6:30 AM to midnight.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.